Starlink
Reviews and Complaints
Centralia, Illinois
Lavonlamke @***.com
Please call me please I having issues getting set up So please call me [PHONE_NUMBER] Please call me Please call me Please I need assistance
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Verified Reviewer |
Nashville, Tennessee
New customer that can't even get his dish shipping info
- Dish shipped on the 9th; installation date was changed from the 13th to the 12th.
- FedEx says the package wasn't handed over; label created only.
Starlink said they shipped my dish on the 9th. They set up an installation for the 13th.
On the 11th, the installer texted me and wanted to change the install to the 12th. I didn't even have the dish yet. I used the provided tracking number, and it still showed it was at Starlink in Texas. I tried to get hold of a human with no luck, but the not-so-smart AI said it had shipped.
I called FedEx, and they said Starlink has not given them the package. They said Starlink created the label only. AI support said it would have a human call me. That never happened.
At this point, I just want to cancel everything but can't get hold of a human to do that. AI sucks, and Starlink sucks. The website is no help either. I think a 10-year-old made the site.
There is no USA support. Elon should fire anyone involved in the website creation (which was probably AI) and everyone involved in support.
- Support totally sucks
Preferred solution: Deliver product or service ordered
User's recommendation: Stay clear of Starlink only because of the support. It is the worst I have ever seen and at 65 years old I have seen alot
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Verified ReviewerBilling
- Cannot speak to a real person and get the runaround.
- Charged my account on January 15 for 322.92 and still says I owe.
unchanged cannot speak to a real person, get the runaround. this company charged my account on January 15 for 322.92 and still thinks I owe this.
cannot speak to a real person to solve this problem. very frustrating.
Preferred solution: Speak to a real person to explain what happened
User's recommendation: Find another internet provider
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Verified Reviewer |
Sydney, New South Wales
Hi how do I change my Starlink plan to...
Hi, how do I change my Starlink plan to the $69 plan? I need assistance to do this if possible.
Preferred solution: Price reduction
Garden Grove, California
I need installation and I need my mini
I never received my mini satellite and also I wanna schedule an installation I spoke to someone at chat with Starlink a few days ago. I havent heard a follow up and Im interested in getting a follow up because Im clueless how to install the Starlink on my roof do I need to buy something else to do that?
New Orleans, Louisiana
I got my equipment yesterday, but I...
I got my equipment yesterday, but I didnt realize I was gonna have to pay the 120 until the first of the month and they want it now so I need to send the equipment back because I cant afford it and I need a label a return label from you guys
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Verified ReviewerI need to speak with a person now
- Service is poor and installation was paid for.
- Missouri not served by the installation contact; may cancel delivery and seek a refund.
So far, the service sucks. I have ordered a unit to be installed.
I paid for the installation.
You sent me a number to contact for installation, and they don't service Missouri. If I can't get the help I need, you can keep your dish, as I will not accept delivery, and I will require a refund for the installation.
- Poor and slow customer service response
Preferred solution: I need answers
Burlingame, California
A CONFIRMED CANCELLATION of STARLINK was delivered 4/28/2026 DESPITE the cancellation
- Delivery occurred despite cancellation; confirmation ignored.
- Charged $21.98 tax; support calls seemed AI, pickup for the device promised, and a 30-day return threat.
The device was delivered 4:28/2026 despite immediate cancellation & confirmation of that cancellation. I have made numerous calls to customer service, which I now believe to be AI!
A specialist was to call me & arrange pick up of the device which is heavy. I was charged $21.98 for tax.
I was also threatened that if STARLINK didnt receive the return in 30days, they would start charging me. Unacceptable work ethics!
- Unacceptable work ethics
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Verified Reviewer |
Atlanta, Georgia
Resolved: Can't change my debit card
I have been trying to reach someone to help take my account off READ ONLY mode so I can update my payment method but as of today still unsuccessful. Not happy with their customer service.
- Fast internet
- Cant reach anyone to help with problems
Preferred solution: For my account to be taken out of READ ONLY so I can update my payment
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Verified Reviewer |
Vernal, Utah
My bill
My bill is not what you guys told me it would be .My invoice says that I owe $90 but I call you guys and some man answered and said that I owe $440.00.now which one is it?
- Delivered on time
- Lack of communication
Preferred solution: Price reduction
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Verified Reviewer |
Louisville, Kentucky
I was speaking with a customer support...
I was speaking with a customer support who was directing me to a specialist but she would not even listen to me. Can you please reach back out to me
Preferred solution: I need HELP
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Verified Reviewer |
Florence, Alabama
Just a big misunderstanding on both parties
Didnt understand it went on the outside of the of your house. Plus, I live in apartment and you cant put anything like that in these apartments.
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Verified ReviewerStarlink has miss spelled my email. I cannot access my account.
- Satellite is installed.
- Starlink email was misspelled, blocking access.
- No access to support or service requests; need the email corrected.
My satellite is installed. Starlink has misspelled my email therefore I am unable to access anything not even a service request.
My acc # is DF-106665**-**017-41
My email is xxxxxconstruction@***.com BUT starlink spelled it as xxxxxconstraction@***.com
The word construction is obviously misspelled. Your customer service is nonexistent and tech support as well, they are in India and are curt and rude as well. I have no way to fix this since I have no access. Your site won't allow me in ANYWHERE.
IF I don't get anyone to change my email you can be sure your satellite which is installed on my roof will be placed in the trash bin.
I have had no help from anyone. MD
- Customer support and tech support
Preferred solution: I'd like SOMEONE who gives a hoot to FIX MY PASSWORD. IT IS NOT THE COST!
User's recommendation: Do not under any circumstances use Starlink. There is absolutely no customer service. I would give 0 stars if allowed.
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Verified ReviewerYou are charging me $249.00 for equipment you sent to the wrong address and state and are billing me. Because your agent in Arizona had too many apps or accounts opened at once and clicked on the wron
- The reviewer cites incompetent agents and billing errors.
- The reviewer says shipments went to the wrong address and warns against Starlink.
Fix your own messes and quit trying to rip people off 
fire incompetent agents that are too busy to take the time to read the orders right and bill the right person and ship the equipment to the correct address not 2500 miles away DON'T trust STARLINK dtrust Starlink agent they will rip you off and not even have the courtesy to call you in person
- Rip off
Preferred solution: Fix the problem you created and have a live person call me back to fix this mess
User's recommendation: DONT TRUST STARLINK TO FIX YOUR PROBLEM ITS ALL AUTOMATED NO LIVE PERSON WILL CALL YOU TO CORRECT THE PROBLEM OF IDENTITY THEFT CAUSED BY STARLINK
San Jose, California
Paying for standard 3 and been switched to standard 4
- Starlink app shows I was switched from standard 3 max to standard four.
- I have a full-size standard 3 router and expect 200 MB/s for $120/mo.
My Starlink app shows I've been switched from standard 3 max to standard four. From what I read, standard four only has 100 MB per second and it's made for mini routers.
I have the full-size standard three router.
You are supposed to get 200 MB per second. I have the full-size standard 3 router, and I should be getting the 200 MB per second when I pay $120 a month.
Preferred solution: To standard three max since I’m paying 120 a month for it I don’t want standard for that’s made for mini routers. I got a full-size router and I should be getting what I pay for.
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