Starlink
Reviews and Complaints

Dear Sir/Madam,

We trust this email finds you safe and well.

We called customer service today and were informed that we would get a call back, but no one has called.

We had changed the plan to 50 GB but were still charged for the unlimited. We also called the bank to inform them to pause the payment for the unlimited that is still pending at their end. We look forward to a resolution of the same.

Thank you.

No service cant even get customer service support. Dont waste your time if they cant help ppl Yet they get their $$$

Poor customer service. No active telephone number to talk with technical support. Starlink ticket system in general provides automated response - does not address specific issue of the customer.

Absolutely no way to talk to a service or customer rep. Would have reconsidered this company had I known that. On line chat option is a joke.

Here is another phone number to contact me 970-946-****. My starlink internet service is down, over 2 hours now.

Please call me to let me know what the issue is from your end or what I can do.

I did all the recommended steps. Thanks - Karen

Know what your account # is for starlink

Back in April, I lost my phone with all my data on it. I also had to go on the road for three months.

I tried to contact you to turn off my service for that time and thought my email got through. Anyway, I'm back now. I didn't use the service from the middle of April till now and believe I should not have been charged for those three and a half months.

Therefore, I would really appreciate having the next three months' service since I have paid for it in advance. Thank you.

Paid balance on my account, states my service will be restored within 15 minutes to an hour. Its now 28 hours later, still no service, no replies back from the customer support tickets, you cant speak to anyone.

Starlinks customer support team is AWFUL!

For a million dollar company Id expect better. Technology cant fix everything, but they think their chatbot can.

I have no signal; the system is completely dead. Power is on, but no Wi-Fi. It only shows an outage in my area.

I can't seem to get to a real person with my questions! Please make an 800 publicly known for people who have questions about your services!

When it works its good but when its down its probably the worst customer relations experience I ever had meaning no contact whatsoever. How can Starlink fly rockets but can even run an internet service.

Anything these days is all about customer service because nothing works like it used to. I would definitely not have used this product and company if it wasnt because I have no alternative internet connection

I was given 2 months free service because Starlink messed up on the billing. A representative called me and I asked him over and over when will I owe a bill.

The gentleman said I would not be responsible for paying a bill until July 13th, 2025. But the past 2 weeks I have been bombarded with billing and payment attempts.

Now I received a notice in 1 day it will be suspended my Starlink service. What is going on.

302281-****

Kelly Naudascher

I need to close my account but can't find my account number for 148 Deer Ridge, Bonnerdale, AR 71933.

Unable to reach a human.

I cant get anyone to help me.

My system is unlocked

I want to know how to lock it so no one else can use it!!!

Can you help me? I have tried going in to my phone settings to do the wpa2/3 but nothing seems to work

I have the same starlink app but it doesnt tell

Me how to lock down my WIfi

At least mail me instructions?

No human contact.No way to contest the bill.I paid for 6 months service in advance and they disconnected me on the 4th month demanding more payments.Saying there was no deal to pay ahead for service.