Starlink
Reviews and Complaints

Im very upset I cant get any one to help me get it activated. Its getting a connection but no internet

They cannot pull up my account number by my email address, nor by my number. I cannot pull up my Starlink account number.

I have to give them my new debit card number to be able to pay my bill. I can't get a person to help with that issue.

starlink roam worked great for about 9 months.

Now it keeps cutting out. Router gets hot.

Antenna top panel is curling up at the corner (warped) probably wet inside.

No help from customer support.

Tried for 24 hours to get help for dead router. The AI is worthless.

Need help by a human.

Very, very frustrated. How would you like it if you were not able to fully communicate with someone to solve your problem?

We won this Starlink, and we can't sign in or activate it. We've been trying to activate it for 3 days now.

Please note that sharing personal contact information publicly should be done with caution. If this is for a specific Tesla invitation process, you might want to verify the appropriate channel with Tesla directly to ensure security and proper handling. Let me know how else I can assist!+1 (84*) ***-****

service outage report when calling support. was not able to contact support due to high volume of calls.

frustrated because i replaced a ups at the same time and the system did not come back up because it couldn't find a satellite. no success contacting support but was relieved after reading on the internet of outage

Dear Sir/Madam,

We trust this email finds you safe and well.

We called customer service today and were informed that we would get a call back, but no one has called.

We had changed the plan to 50 GB but were still charged for the unlimited. We also called the bank to inform them to pause the payment for the unlimited that is still pending at their end. We look forward to a resolution of the same.

Thank you.

No service cant even get customer service support. Dont waste your time if they cant help ppl Yet they get their $$$

Poor customer service. No active telephone number to talk with technical support. Starlink ticket system in general provides automated response - does not address specific issue of the customer.

Absolutely no way to talk to a service or customer rep. Would have reconsidered this company had I known that. On line chat option is a joke.

Here is another phone number to contact me 970-946-****. My starlink internet service is down, over 2 hours now.

Please call me to let me know what the issue is from your end or what I can do.

I did all the recommended steps. Thanks - Karen

Know what your account # is for starlink

Back in April, I lost my phone with all my data on it. I also had to go on the road for three months.

I tried to contact you to turn off my service for that time and thought my email got through. Anyway, I'm back now. I didn't use the service from the middle of April till now and believe I should not have been charged for those three and a half months.

Therefore, I would really appreciate having the next three months' service since I have paid for it in advance. Thank you.

Paid balance on my account, states my service will be restored within 15 minutes to an hour. Its now 28 hours later, still no service, no replies back from the customer support tickets, you cant speak to anyone.

Starlinks customer support team is AWFUL!

For a million dollar company Id expect better. Technology cant fix everything, but they think their chatbot can.

I have no signal; the system is completely dead. Power is on, but no Wi-Fi. It only shows an outage in my area.