Malvin Wfx

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Verified Reviewer
| map-marker Atlanta, Georgia

Troubleshooting

Trying to connect my cameras to a DDNSN P2 P with Wisenet mobile and it will not connect not sure if my IP address is locked, but Im trying to figure it out with the AT&T people as we speak so if you could get back to me ASAP that be great

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David C Jrg

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Verified Buyer
|

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Verified Reviewer
| map-marker Kingman, Arizona

Need expedite broken unit

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Starlink - Need expedite broken unit
Starlink - Need expedite broken unit - Image 2
Starlink - Need expedite broken unit - Image 3
Starlink - Need expedite broken unit - Image 4

I only used this once, and it's broken. I need it for a big trip and can't even get someone on the phone.

I need it really badly and now have no choice but to borrow it from someone else. How unreliable!

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Paul R Rjr

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Verified Reviewer

Being billed for service not used since 1/1/2024

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Starlink - Being billed for service not used since 1/1/2024

Last year, we received credit for four months not used. Later, you rescinded the credit and charged us again.

Now, you are still charging me, and I'm still not using it!

I'd like to use Starlink because I feel it is superior, but I can't if you keep charging for a service not used. Please contact me and let's get this resolved.

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Loss:
$144
Pros:
  • High tech
  • High performance
Cons:
  • Get a handle on customer service

Preferred solution: Full refund

User's recommendation: Be patient …. But not too forgiving!!!

Joel F Siq

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Verified Reviewer

Cable does not fit into port of dish

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Starlink - Cable does not fit into port of dish
Starlink - Cable does not fit into port of dish - Image 2
Updated by user Dec 12, 2024

There may be a manufacturing issue with the standard dish housing. The area around the standard dish port seems smaller than the port which inhibits the plug from connecting into the port. See pic that shows the wide part of the cable port larger than the opening in the housing.

Original review Dec 12, 2024

Need help with exchanging the standard dish because the cable would not fit in the port. Maybe I will get some help within a week or two. Really poor service for customers.

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Cons:
  • Extremely poor customer service

Preferred solution: Reasonable reply time for customers, easy exchanges for defective items, talk to a live person for help with orders and technical issues. Talk with a live person. Talk with a live person.

User's recommendation: Find another way.

Mary S Hji

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Verified Reviewer

Paid a high price for equipment that doesn’t work. No service. Constantly being charged $120 a month with no service. No humans.

Can't sign in to Star Links app. New equipment was sent to me.

Tried deleting the app and reinstalled it.

Tired of being charged for rarely having service. $700 for equipment and $120 per month.

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Loss:
$1060
Pros:
  • Cant think of a single thing
Cons:
  • No support to address the issue
  • Telephone number provided does not work
  • No human to speak with in customer service

Preferred solution: Refund my money for equipment and unavailable usage. I don’t know how Elon Musk expects to fix things in our government if he doesn’t have the basics for customer service and/or support down!

User's recommendation: Don’t get mixed up with Star Link internet.

abdulla S Npp

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Verified Reviewer

Starlink active ready

Starlink active ready
Starlink active ready - Image 2
Starlink active ready - Image 3
Starlink active ready - Image 4

All my words, I swear, God is real.

I bought Starlink from a third party. I checked the kit number before they sent it to me.

They shipped my Starlink unit. I received it from cargo, only to find that it already had an existing account. The supplier did not respond to me, until now.

I went to the cargo and there was no conflict with my unit.

I paid for it using my salary of 14 months. I know about Starlink and hope they understand me and give me a good opportunity to use the Starlink kit and to enjoy their great company.

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Loss:
$2500
Pros:
  • High performance
Cons:
  • Kit

Preferred solution: To retrieve my starlink account

David W Ztg

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Verified Reviewer
| map-marker Las Vegas, Nevada

Restricting

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Starlink - Restricting
Updated by user Nov 28, 2024

Nobody would answer the phone no help at all

Original review Nov 27, 2024

Nobody answered my calls,I called left message and called 5 more times nothing Im probably going to cancel Starlink no good company

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User's recommendation: Don’t bother

DALE G Yji

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Verified Buyer
|

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Verified Reviewer

Haven't gained access to system yet along with no customer support in nearly 24hr

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Starlink - Haven't gained access to system yet along with no customer support in nearly...

Included in message sent. Was unable to set up an account which means no internet service.

Attempted numerous times to work through AI questions to resolve issue of having no account since never got that far in setup to save email and PW. SN: & PN: on box were not recognized so an account could be created.

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Loss:
$408

User's recommendation: nothing so far that is good

Zamira Rqz
map-marker Aurora, North Carolina

New house purchase no details to connect to existing system

Starlink - New house purchase no details to connect to existing system
Starlink - New house purchase no details to connect to existing system - Image 2

I purchased a new home and previous owners did not transfer service. I am trying to establish a new account to get service. Have attached unit pictures and message I received

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User's recommendation: A direct line for service

Tammy T Sgf

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Verified Buyer
|

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Verified Reviewer

I cant access my account

Starlink - I cant access my account
Starlink - I cant access my account - Image 2

The issue still hasn't been resolved, even after providing both photo verifications that I was asked for. They sent an email stating that when I sent these, they would reset my account.

View full review
Pros:
  • Recieve wonderful internet speeds and have for almost 2 years
Cons:
  • No support to address the issue

Preferred solution: Access to my account to make a payment

Abdallah A Dgf

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Verified Reviewer

Wrong email

Starlink - Wrong email

I cannot log in to the account due to an error in writing the email registered on the network now, but I meant ezo79031@***.com And before I could make sure of the type of error in the letters, the application exited the registration requesting to register again, and when I entered the above email, it gave me that it is not registered

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Preferred solution: Recover my email

User's recommendation: Wrong email problem

Eugune Deu

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Verified Buyer
| map-marker Buffalo, New York

Cancellation

Starlink - Cancellation
Starlink - Cancellation - Image 2

I bought a car that I traded back within 2 months and wanted ato cancel the service and possibly get refunded

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amir n Tmg

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Verified Buyer
|

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Verified Reviewer

I'm unable to sign in to my account

Starlink - I'm unable to sign in to my account
Starlink - I'm unable to sign in to my account - Image 2

Right after activating my account, the create password page did not load up, nor did I get a confirmation email. However, the payment went through and the kit is active, but there's no way to sign into the account.

View full review
Loss:
$90
Pros:
  • Internet access is good
Cons:
  • Customer service sucks and risk of loosing your account

Preferred solution: I would like to access my account

User's recommendation: do not buy starlink, they're customer service is crap and there's alot of issues with the starlink kit. I'm locked out of my kit yet they taking cash out my card

Vivian N Cav

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Verified Reviewer

Business

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I don't have a problem. I need to inform you that my business involves traveling to rural Ireland.

Many people here have discovered that they don't know about Starling satellite WiFi. Is there a way I can introduce this to them using your flyers or brochures? I can't do this without your permission, though. We can book a Zoom meeting and talk.

I do call-outs to rural parts of Ireland, and many folks here know nothing about this excellent product. Invest me in training or send me more of your brochures, and you will see the turnout of this.

View full review
Pros:
  • Moving with the current times
  • Vibrant connection

Preferred solution: Information on how to get my clients to use STARLINK

User's recommendation: You will never go wrong by choosing STARLINK.

Lewellyn Gkr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Montreal, Quebec

Paid and have received nothing.

Starlink - Paid and have received nothing.
Starlink - Paid and have received nothing. - Image 2

On Dec. 9 I paid $457.

For a Gen 2, included was the first month billing.

I received a message on Facebook saying my package was on its way but was being held for insurance purposes. Since then I have been blocked on Facebook messenger and have still not received my package.

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James S Lvd

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Verified Reviewer
| map-marker Bilthoven, Utrecht

Support can’t be reached

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If they do not recognize your account email you cannot get support. You can only access support if you can sign in.

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Starlink FAQs

Rebecca A. Garland
PissedConsumer Reporter

Starlink FAQs

Starlink is a subsidiary of SpaceX, a division of Elon Musk's spaceflight company. The company is a satellite internet constellation and was launched in 2019.

To initiate a Starlink login account via the company's app, install the app on your smartphone. You will have to input the same login credentials as you do for the company's official website. Once you download the Starlink app, you can use several account functions.

To activate the Starlink login account:
Enter the Starlink Identifier.
Follow this by clicking on New Account if you don't have an account already. If you have a Starlink account, click Existing Account.
Follow by entering your address and then choose service.
Here, enter your contact and billing details and select Place Order.
This completes the Starlink activation and generates the bill automatically every 30 days.

Users can cancel the Starlink constellation subscription anytime. Head to the Starlink Customer Portal and click Sign In. Enter the registered email address and password, then click Sign In. Once logged in, go to your Starlink login Account and click Manage Subscription. The last step is to click on Cancel and request a refund.

Starlink return policy states that the company's kit must be returned in an undamaged, untampered, and unmodified condition within 30 days of the payment due date. Once you do so, you will get the total refund price of the equipment. If you timely return your Starlink constellation Kit, you will also be refunded for the first month's service fee or rental fee, as applicable. To return the Starlink Kit or accessories, follow the instructions in the Return Policy in the Starlink Customer Portal.

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