Starlink
Starlink Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has 2.2 star rating based on 671 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Starlink to a friend or colleague.
- Rating Distribution
Pros: Great connection and speeds, Better speed, Easy set up.
Cons: No customer service, Zero customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has 2.2 star rating based on 671 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Starlink to a friend or colleague.
- Rating Distribution
Pros: Great connection and speeds, Better speed, Easy set up.
Cons: No customer service, Zero customer service, Customer service.77% of users think that Starlink should improve its Customer Service.
41% of users say that they might use Starlink in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Be aware!", "Keep your receipt. Double check availability before you try to sign up.", "Maybe, maybe not. Too early to say.", "It is useless trying to get in touch with starlink", "Don’t get mixed up with Star Link internet.".
Most users ask Starlink for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaTroubleshooting
Trying to connect my cameras to a DDNSN P2 P with Wisenet mobile and it will not connect not sure if my IP address is locked, but Im trying to figure it out with the AT&T people as we speak so if you could get back to me ASAP that be great
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kingman, ArizonaNeed expedite broken unit
I only used this once, and it's broken. I need it for a big trip and can't even get someone on the phone.
I need it really badly and now have no choice but to borrow it from someone else. How unreliable!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeing billed for service not used since 1/1/2024
Last year, we received credit for four months not used. Later, you rescinded the credit and charged us again.
Now, you are still charging me, and I'm still not using it!
I'd like to use Starlink because I feel it is superior, but I can't if you keep charging for a service not used. Please contact me and let's get this resolved.
- High tech
- High performance
- Get a handle on customer service
Preferred solution: Full refund
User's recommendation: Be patient …. But not too forgiving!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCable does not fit into port of dish
There may be a manufacturing issue with the standard dish housing. The area around the standard dish port seems smaller than the port which inhibits the plug from connecting into the port. See pic that shows the wide part of the cable port larger than the opening in the housing.
Need help with exchanging the standard dish because the cable would not fit in the port. Maybe I will get some help within a week or two. Really poor service for customers.
- Extremely poor customer service
Preferred solution: Reasonable reply time for customers, easy exchanges for defective items, talk to a live person for help with orders and technical issues. Talk with a live person. Talk with a live person.
User's recommendation: Find another way.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid a high price for equipment that doesn’t work. No service. Constantly being charged $120 a month with no service. No humans.
Can't sign in to Star Links app. New equipment was sent to me.
Tried deleting the app and reinstalled it.
Tired of being charged for rarely having service. $700 for equipment and $120 per month.
- Cant think of a single thing
- No support to address the issue
- Telephone number provided does not work
- No human to speak with in customer service
Preferred solution: Refund my money for equipment and unavailable usage. I don’t know how Elon Musk expects to fix things in our government if he doesn’t have the basics for customer service and/or support down!
User's recommendation: Don’t get mixed up with Star Link internet.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStarlink active ready
All my words, I swear, God is real.
I bought Starlink from a third party. I checked the kit number before they sent it to me.
They shipped my Starlink unit. I received it from cargo, only to find that it already had an existing account. The supplier did not respond to me, until now.
I went to the cargo and there was no conflict with my unit.
I paid for it using my salary of 14 months. I know about Starlink and hope they understand me and give me a good opportunity to use the Starlink kit and to enjoy their great company.
- High performance
- Kit
Preferred solution: To retrieve my starlink account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaRestricting
Nobody would answer the phone no help at all
Nobody answered my calls,I called left message and called 5 more times nothing Im probably going to cancel Starlink no good company
User's recommendation: Don’t bother
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven't gained access to system yet along with no customer support in nearly 24hr
Included in message sent. Was unable to set up an account which means no internet service.
Attempted numerous times to work through AI questions to resolve issue of having no account since never got that far in setup to save email and PW. SN: & PN: on box were not recognized so an account could be created.
User's recommendation: nothing so far that is good
New house purchase no details to connect to existing system
I purchased a new home and previous owners did not transfer service. I am trying to establish a new account to get service. Have attached unit pictures and message I received
User's recommendation: A direct line for service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cant access my account
The issue still hasn't been resolved, even after providing both photo verifications that I was asked for. They sent an email stating that when I sent these, they would reset my account.
- Recieve wonderful internet speeds and have for almost 2 years
- No support to address the issue
Preferred solution: Access to my account to make a payment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong email
I cannot log in to the account due to an error in writing the email registered on the network now, but I meant ezo79031@***.com And before I could make sure of the type of error in the letters, the application exited the registration requesting to register again, and when I entered the above email, it gave me that it is not registered
Preferred solution: Recover my email
User's recommendation: Wrong email problem
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Buffalo, New YorkCancellation
I bought a car that I traded back within 2 months and wanted ato cancel the service and possibly get refunded
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm unable to sign in to my account
Right after activating my account, the create password page did not load up, nor did I get a confirmation email. However, the payment went through and the kit is active, but there's no way to sign into the account.
- Internet access is good
- Customer service sucks and risk of loosing your account
Preferred solution: I would like to access my account
User's recommendation: do not buy starlink, they're customer service is crap and there's alot of issues with the starlink kit. I'm locked out of my kit yet they taking cash out my card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBusiness
I don't have a problem. I need to inform you that my business involves traveling to rural Ireland.
Many people here have discovered that they don't know about Starling satellite WiFi. Is there a way I can introduce this to them using your flyers or brochures? I can't do this without your permission, though. We can book a Zoom meeting and talk.
I do call-outs to rural parts of Ireland, and many folks here know nothing about this excellent product. Invest me in training or send me more of your brochures, and you will see the turnout of this.
- Moving with the current times
- Vibrant connection
Preferred solution: Information on how to get my clients to use STARLINK
User's recommendation: You will never go wrong by choosing STARLINK.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Montreal, QuebecPaid and have received nothing.
On Dec. 9 I paid $457.
For a Gen 2, included was the first month billing.
I received a message on Facebook saying my package was on its way but was being held for insurance purposes. Since then I have been blocked on Facebook messenger and have still not received my package.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bilthoven, UtrechtSupport can’t be reached
If they do not recognize your account email you cannot get support. You can only access support if you can sign in.
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