Starlink Reviews
Starlink Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating based on 675 customer reviews. 14% would likely recommend Starlink. Consumers are mostly dissatisfied; rating distribution shows 74% unfavorable and 13% positive.
Key Takeaways for Future Customers
- Check Starlink reviews for recurring customer complaints about billing and refunds.
- Expect long delivery and installation delays and potential subscription billing before service.
- Plan for limited customer service access; many ask for refunds or live support.
Negative Feedback / Risk Areas
- Frequent customer service failures and inability to reach a live agent.
- Billing errors, unexpected charges, and slow refund resolution.
- Delivery, setup, and hardware issues causing no service despite payments.
Positive Feedback
Users report great connection and speeds and generally easy setup when equipment works, though price level is high.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating based on 675 customer reviews. 14% would likely recommend Starlink. Consumers are mostly dissatisfied; rating distribution shows 74% unfavorable and 13% positive.
Key Takeaways for Future Customers
- Check Starlink reviews for recurring customer complaints about billing and refunds.
- Expect long delivery and installation delays and potential subscription billing before service.
- Plan for limited customer service access; many ask for refunds or live support.
Negative Feedback / Risk Areas
- Frequent customer service failures and inability to reach a live agent.
- Billing errors, unexpected charges, and slow refund resolution.
- Delivery, setup, and hardware issues causing no service despite payments.
Positive Feedback
Users report great connection and speeds and generally easy setup when equipment works, though price level is high.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stop service
The reviewer tried to contact the company before posting this review.
I purchased two services but because of trees unable to stay on my service. It stays on my sons service.
I have spoken several times to you about this. I only want to pay for one household. Burdette 10394 Brantley Lane 251504****.
Please turn off my service I
Will find another for cable . $260.00 a month is too expensive .
User's recommendation: Too expensive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Orleans, Louisiana
Resolved: I need a phone call immediately to...
The reviewer tried to contact the company before posting this review.
- - Customer seeks an immediate live call to reinstate Starlink after payment was debited but service remains offline; payment shows pending.
I need a phone call immediately to 504-405-****. I'm a business customer of Starlink.
I cannot get a human being to call me back. They disconnected my service due to nonpayment, and I paid it immediately that day. It said pending all weekend and yesterday at 10 AM. The money was debited from my account.
I still don't have my service. They keep telling me they're sending an escalation. I can't get a human being on the phone, and nobody has called me back in over 24 hours—27 phone calls and 27 escalation notices. You're running a really messed-up business, and I need a phone call because I need my service turned back on.
You've taken my money out of the account, and for 24 hours I have no service, so you basically just robbed me of $198. Can somebody please call me back, a live human being, so that I can get my service reinstated immediately? It is saying that it is still pending on your end, but on my end, my bank already gave you the money, so there's a glitch. There's a problem that AI has absolutely no way to solve, and I have spent the better part of 24 hours calling in a repetition over and over and over again.
Please, please, I'm begging you, somebody call my phone number and please help me get my service back on because at this point, with this glitch in the system, it will never say it got my money, and it will never put my service back on. Do you understand what I'm saying? Please help.
Now it is 10 AM California time. Help me.
- Worst customer service in history
Preferred solution: Customer service to reinstate my account you have my money. There is not money pending out my bank account anymore
User's recommendation: DO NOT PURCHASE STARLINK RUNNAWAY RUN AWAY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Detroit, Michigan
Service
- - Basic plan ~$55; campground Wi-Fi unreliable.
- - Upgrading improves reliability but first bill around $195.
Ive had Starlink for about two months now, and I wanted to share my experience for anyone considering itespecially other campers and RVers.
I originally started with the basic plan, which was around $55 per month. At first, we werent getting much use out of Starlink because our campground provides Wi-Fi throughout the grounds.
Unfortunately, the campground Wi-Fi has proven to be pretty unreliable and simply doesnt keep up with our demands.
Because of that, I decided to upgrade to Starlinks highest-tier plan. The upgrade has definitely made a noticeable difference, particularly with the obstructions we have at our campsite. Were getting better and more dependable service than we were experiencing with the campground Wi-Fi.
However, there is a significant downside: the price.
My first bill after upgrading came to around $195, which was a pretty big jump from the roughly $55 I had been paying on the basic plan.
So far, my experience with Starlink has been that youre paying considerably more, but youre also getting a much more reliable connectionsomething that can be especially valuable when campground Wi-Fi just isnt capable of handling the number of devices or the amount of streaming and internet use you need.
For campers considering Starlink, I would definitely recommend looking at your actual internet needs, your campsites obstructions, and the cost of the plan before upgrading all the way to the highest tier. In my case, the campground Wi-Fi wasnt reliable enough for what we needed, so having our own Starlink connection has been a worthwhile improvement.
Ill continue using it and will update this review as I get more experience with it.
Preferred solution: Price reduction
User's recommendation: Better communication on how the service works including obstructions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Resolved: To Whom May Be In Charge (Not for AI)...
The reviewer tried to contact the company before posting this review.
Company fixed the issue and I have been provided with full refund. Cancelled the order and gave me back all monies I had expended. Talk to a person and demand what you want.
OK, I do not like this 'bait & switch' that your representatives came to me with today. The individual was shown as [PERSON_NAME] and said he was [PERSON_NAME]. I talked to him at 0806 hrs (his time was EDT - 1106 hrs). He said he was giving me 30 days free to decide if I wanted Starlink. He then, later in the conversation, stated he had just gotten approval from his supervisor to give me a 20% discount for the first year starting after my free 30-day trial. That is where/when I was hooked and said to continue with installation. Well, I still have not opened the box with all your equipment. Therefore, I cannot trust anyone from Starlink, and I will not, repeat, will not pay anything for your 'bait & switch' service!!! Cancel everything and come and get your equipment out of my house. I will let many, many, many people know about your shady practices and to totally avoid your company. In fact, I'll let Dish Network, which is totally running your advertising, know just what you are doing with your 'bait & switch' practices. I think it is despicable you would take such advantage of a disabled veteran living on a limited income. You could have had a loyal customer for a long period. So you know just who this is, it is [PERSON_NAME], [STREET_ADDRESS][PERSON_NAME] (6**) **6-3620. If you try to take any money, I will place a 'stop payment' on the funds.
And they have already charged my bank account for the full $120.00 for the first month, which was also to be a free month.
Then I was asked to relink with Starlink, so I wrote the below:
To Whom It May Concern (Not for AI), you are asking me to reconnect. After all you have done to put me down and put me off, I come to you with a proposal: Either:
1. Give me in writing a 12-month rate of 50% off, = $60.00 a month for 12 months, OR
2. Give me in writing a 24-month rate of 20% off = $95.00 a month for 24 months, OR
3. Send me the label to return your unsealed/unopened equipment. I think I am being fair in my proposals. Please let me know at your earliest possible convenience. Thank you very much.
Sincerely,
[PERSON_NAME]
[STREET_ADDRESS][PERSON_NAME]
(602) 486-****
- Use bait and switch
- Do not honor their commitment
User's recommendation: Watch out for the "Bait & Switch" ploy and don't fall for it!!!
Uhmmmm. This is not Star Link.
You just posted your address to a public facing site with millions of viewers. You may want to take this post down right now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed return label. Was not aware that I...
The reviewer tried to contact the company before posting this review.
Need return label. Was not aware that I had to pay for the service before I was able to use the service.
I have it boxed up and ready to go; just need the label. I will use a different WiFi service and won't recommend Starlink to anyone ever.
Preferred solution: Return label
User's recommendation: Don’t use starlink
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo service but im being billed
The reviewer tried to contact the company before posting this review.
I haven't received any equipment, nor do I have service with you. However, you have been billing me. Please stop; I don't have your service or equipment.
- Suck
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeen billed for 3 months. And my Starlink is not setup yet. Had 2 people try to get it to work and it won’t calibrate the signal
The reviewer tried to contact the company before posting this review.
I have never got my Starlink installed. I've had it for 3 months and paid $35 a month, and it won't work.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStarlink
The reviewer tried to contact the company before posting this review.
Problem not resolved.
We are on day five with one bar of Wi-Fi on our streaming device. Only communication is by emails and messages, I'm sure they are AI generated. No solutions.
I need to talk to a real person to help or send out a repair person.
I'm sure the problem is with the mini router.
Thank you.
- Questionable if any at this point
- Terrible customer service
Preferred solution: A real live person to help us fix the problem
User's recommendation: CKeck out customer service . If you hate AI, this is not for you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp accessing my account. I already...
The reviewer tried to contact the company before posting this review.
- - Customer cannot access the account and needs a live agent.
- - They need a ticket number and urgent help; no account, invoice, or order numbers.
Help accessing my account. I already contacted AI (GROK) yesterday, and I could not access manage subscription. I need to speak to an agent, and also I need a ticket.
Note: I don't have an account number, invoice number, or order number.
Please, please contact me as soon as possible.
Again, I need to speak to a live agent and also get a ticket number.
Thank you in advance for your help.
User's recommendation: First contact Starlink chat bot. If you do not get a satisfactory an answer. NOTE: the chat bot is AI they call GROK. IF YOU DO NOT GET A SATISFACTORY ANSWER, ASK THE CHAT BOT TO GIVE YOU A TICKET NUMBER AND REQUEST TO SPEAK WITH AN AGENT. Hopefully Starlink will get back to you in a few days. Good luck.
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Verified ReviewerStarlink is horrible
The reviewer tried to contact the company before posting this review.
The representative was more than willing to send a technician out to check our system but they insisted that there would be a $270 service call. That is ridiculous. Why should someone have to pay for a service call to verify that their equipment is installed properly and working at its peak capabilities
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Myers, Florida
Resolved: Still have not received information regarding my problem.
The reviewer tried to contact the company before posting this review.
Company fixed the issue and I have been provided with settlement agreement. We called direct when we finally found out who was responsible for instalation. We agreed on a date and time.
I bought the $85 package, which includes free installation. I received the hardware and now need a tech to install it. When will I be contacted?
Preferred solution: Let me know how to get a technician for my free installation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orangeville, Ontario
Need to pause service
- - The customer wants a pause option and wants to avoid canceling or returning equipment; seeks guidance to enable it.
I was not aware that my service doesn't have a pause clause
I dont want to cancel and send back the equipment
Is there a way to have the service that ucludes pausing ? I dont know anything about it but heard from a star link customer that the pause service is an option
Could some one please help me get the service ?
Thank you
Alison White
User's recommendation: Make sure you know all options
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Verified Reviewer |
Pelham, Alabama
Standby service to existing equipment
- - Promised a real-person call to fix the install; it didn’t happen.
- - Service purchased but not working; urgent resolution today 6am-6pm Central.
Chat bot promised a call from a real person to correct an install problem it could not do. This was several days ago, and I have already purchased service, and it is not working.
This must be resolved asap. It appears you have taught your chat bot to lie.
Amazing. I will be available today from 6 am central till 6 pm central; that should be sufficient time to call.
- It provides the communications that i need
- Poor service and support
Preferred solution: Service
User's recommendation: Deliver what is promised
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Verified Reviewer |
Buffalo, Minnesota
I received a notification that my...
The reviewer tried to contact the company before posting this review.
I received a notification that my Starlink payment did not process. I've been in the hospital for a month and a half, and before that, my bank account was compromised, and I have a new bank card.
- Good fast service
- Impossible to contact with account issues
Preferred solution: Internet reinstated.Register new bank card
User's recommendation: Make it easier to contact Starlink.Took me 1hour to get this far!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pflugerville, Texas
Our system was installed yesterday and...
The reviewer tried to contact the company before posting this review.
Our system was installed yesterday and still wont come online. Ticket was opened and I can not reply to it.
I need to speak to a live representative not a robot. Starlink unreachable is message on app.
This is getting very annoying and not setting a good example for a new customer (we are new to Starlink). My phone number is 402-706-****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIntermittent service
The reviewer tried to contact the company before posting this review.
Problem not solved. we are on day 5 with One bar Wifi on our streaming device.
I only get, Im sure ,AI generated messages from Starlink.
I need a real person to call me, or send out a repair person. I think its the mini router that is not working
thankyou
- Ai is very irritating
- Very poor customer service
Preferred solution: eauipment working
Starlink FAQs
Starlink is a subsidiary of SpaceX, a division of Elon Musk's spaceflight company. The company is a satellite internet constellation and was launched in 2019.
To initiate a Starlink login account via the company's app, install the app on your smartphone. You will have to input the same login credentials as you do for the company's official website. Once you download the Starlink app, you can use several account functions.
To activate the Starlink login account:
Enter the Starlink Identifier.
Follow this by clicking on New Account if you don't have an account already. If you have a Starlink account, click Existing Account.
Follow by entering your address and then choose service.
Here, enter your contact and billing details and select Place Order.
This completes the Starlink activation and generates the bill automatically every 30 days.
Users can cancel the Starlink constellation subscription anytime. Head to the Starlink Customer Portal and click Sign In. Enter the registered email address and password, then click Sign In. Once logged in, go to your Starlink login Account and click Manage Subscription. The last step is to click on Cancel and request a refund.
Starlink return policy states that the company's kit must be returned in an undamaged, untampered, and unmodified condition within 30 days of the payment due date. Once you do so, you will get the total refund price of the equipment. If you timely return your Starlink constellation Kit, you will also be refunded for the first month's service fee or rental fee, as applicable. To return the Starlink Kit or accessories, follow the instructions in the Return Policy in the Starlink Customer Portal.
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I have to agree, great service but the customer service is a nightmare. same similar situation.
things happen, bill was paid they have 175.00 of my money and here we sit with no internet. I filed a complaint to the FTC .
It has been 3 days without internet. I have provided the payment information such at the authorization number and the id number and I go ignored