Skip to content
  • Login
Starlink

Starlink

www.starlink.com
What is your customer experience with Starlink?

Starlink Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Starlink has 2.1 star rating based on 731 customer reviews. Consumers are mostly dissatisfied.

  • 14% of users would likely recommend Starlink to a friend or colleague.

  • Rating Distribution
  • Pros: Great connection and speeds, Better speed, Easy set up.
    Cons: No customer service, Zero customer service, Customer service.

View full overview ›

Media from reviews

Starlink - I want my money back you had 2 months with my money and I still have no ***...
Starlink - To correct Email verificationStarlink - To correct Email verification - Image 2Starlink - NO INTERNET ACCESSStarlink - NO INTERNET ACCESS - Image 2Starlink - Need informationStarlink - Paid a high price for equipment that doesn’t work. No service. Constantly...
View all media ›

Top Starlink Reviews

Positive Review

"Pause on service"

stars-rating stars-rating stars-rating stars-rating stars-rating

Good evening, I live at 129 Main St, Quincy, CA 95974. I am currently in Virginia and would like to pause activation until I return in May.

Critical Review

"Cancelation on order placed today 25th"

stars-rating stars-rating stars-rating stars-rating stars-rating

Cannot reach company to cancel ACC-591006*-***97-21 need to cancel now lets get this done eh klkkkkk ok come on this is bs all the way now ooooo when will I...

Show reviews that mention
service account customer internet phone customer service number email order phone number
Filter review
Sort by
Debborah Oas
map-marker San Marcos, California

Cancelation on order placed today 25th

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Cannot reach company to cancel ACC-591006*-***97-21 need to cancel now lets get this done eh klkkkkk ok come on this is bs all the way now ooooo when will I ever get this okd Im frustrated with this procedure

View full review

User's recommendation: This is *** to reach them

Meeka S Ucg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

NO INTERNET ACCESS

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Starlink - NO INTERNET ACCESS
Starlink - NO INTERNET ACCESS - Image 2

I am an Australian consumer and I have not had internet now for two days and despite opening numerous tickets for assistance, no one has contacted me to rectify the issue.

To put it simply, I had some hardware issues and couldn't get my starlink to work for a day or two despite troubleshooting. I raise a ticket with starlink who immediately dispatched a replacement unit without any further communication with me for troubleshooting and before that arrived, my equipment was all working again.

I proceeded to send back the equipment that was prematurely sent to me. As soon as I dropped off the equipment at the post office to be returned my starlink account was deactivated before I got home.

Here are my issues:

1. Starlink added the replacement hardware to my account without any other unit becoming active and transferred my service to it

2. My current unit was active and is now deactivated but my account is being paid for linked to a unit that I never installed nor have in my possession

3.

I'm in Australia and you have absolutely no tech support for your customers here

4. Numerous tickets opened and no assistance for over 40 hours and counting

5.

I work from home and having no internet for 2 days now had cost me two days of wages, possibly 3 if it's not sorted ASAP

6. There is no way for me to rectify the issue without Starlink fixing it on their end and it is impossible to get contact from them or contact them

Starlink should not have deactivated an account with an active signal nor assumed and added a unit to my account and transferred my service to it when it's not even active.

The impossibility of having no assistance when it's urgently required has really put me off paying an absolute premium for internet services, starlink is almost twice the price of Australian NBN companies and has recent events highlight a significant failure in how you manage your global clientele.

View full review

Preferred solution: Apology

User's recommendation: Likely returning to regular internet/NBN

Petrina P Zpr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want my money back you had 2 months with my money and I still have no *** internet

Starlink - I want my money back you had 2 months with my money and I still have no ***...
Updated by user Mar 17, 2025

I can’t get my issue resolved why would I rate y’all as one I would promote

Original review Mar 16, 2025
I needed internet January before college started so I had the girl I was caring for order internet. I told her Id pay for the it.

She said ok. Apparently shes wasnt at all capable of handling any of her own affairs let alone those that involved her and I. She apparently got star link yall took the $281.46 out of my account. She said she called and canceled last month.

And she never received any emails from star link. Honestly I think she deleted every and all emails that had anything to do with star link. I didnt realize how mentally unstable she really was. I am still in school and still have no internet and now I dont even have the money star link took.

Her name is Linda Franske I dont even know the email she wouldve used. It was done January 15, 2025. The phone number she used was 808-769-****. And the card number I used was from my cash app card ending in 3794 Im Petrina Peak this is my card information.

Please just refund my money! Im so pissed off I let my guard down now Im paying the ultimate price.
View full review

Preferred solution: Full refund

User's recommendation: Do your own *** don’t rely on anyone they might just have severe mental illness

Alizah Fub

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Eagle River, Alaska

Not impressed with starlink

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

they need live people that you can speak with. There customer service is terrible.

I had to search the web to find a phone number I could call. Then when I called I couldnt get through because my phone would not enable the speaker option. I emailed them and never got a reply.

Now I cant use starlink because theres no wifi where im going to set up and Im out of time. Starlink was a waste of money.

View full review
Kim A Nru

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Internet not working need help

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Apr 14, 2025

Can’t get anyone to help me. Asked to talk to someone but no one calls back.

Very bad experience!! Hate not be able to talk to someone and get help!!!

Original review Apr 13, 2025

Need easier access to talk to someone for help! My internet is not working and I need guidance.

I need a phone number to talk to a human! Please.

View full review
Cons:
  • No internet connection at all

Preferred solution: Just talk to someone about issue with my internet

Noor Rqf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cambridge, Massachusetts

Unable to activate starlink mini

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Absolute rubbish

Purchased starlink mini followed prompts to activate it and I now have 3 kits on order with the original still purchase locked and unable to be activated. 24/7 support my *** 24 hours and no response at all. No ability to talk to a human being and fix the issue absolutely disgusting.

View full review

User's recommendation: Don’t do it

LisaJax G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Possibly order internet

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Can't even call to inquire about it. Customer service line hangs up, and it has been very time-consuming.

View full review
Loss:
$100
Pros:
  • Elon musk
Cons:
  • Cost and customer service
Dontez Msm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ending service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

No weekend service available in the US. Must call M-F in the US to speak with a representative. I needed to get instructions about sending back my accessories and ending service due to a move.

View full review

User's recommendation: Call plenty of time in advance ahead of a move

Night H Qzu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Been using this for the past two years, and as of today their poor team cannot respond to my ticket, as they mentioned it is the only way to contact them. Currently, with no internet, kids can't do homework, nor can I work from home.

Poor communication and poor customer service team who can't help, not respond other than automatic responses. Elon, you need a team to run this.

View full review
Loss:
$2500

Preferred solution: Apology

Sierra S Jpg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Item returned

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We bought an extra router and wound up not needing it. So we returned it and were told we would get a full refund.

We called after it showed it had been received and were told we would get the refund a week later. Ten days later, we called again because we still had no refund and were told a ticket was opened. We received an email stating that we received our refund and our bank must have denied it. We called the bank and they stated they never saw or denied a refund.

We have been trying to get a hold of someone at Starlink and we cannot contact anyone, and no one will contact us. That's over $200!

View full review
Loss:
$220
Pros:
  • Good service in my area when it works
Cons:
  • Customer service

Preferred solution: Full refund

James Q Chf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pause on service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Good evening, I live at 129 Main St, Quincy, CA 95974. I am currently in Virginia and would like to pause activation until I return in May.

View full review

Preferred solution: A pause on service

Alexandrina Iuc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

Service setup

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

No one available 24/7. Internet issues can happen anytime and any day. There is a definite need for 24 hour 7 days a week service.

View full review

User's recommendation: Be patient or try someone else

Vanessa V Kti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can't get ahold of anyone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My payment cleared 5 days ago, and still, there is no service. There is no number to call. I tried the number and cannot get in touch with anyone.

View full review

Preferred solution: My service activated

David C Jrg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kingman, Arizona

Need expedite broken unit

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Starlink - Need expedite broken unit
Starlink - Need expedite broken unit - Image 2
Contains 2 confidential files for company representatives

I only used this once, and it's broken. I need it for a big trip and can't even get someone on the phone.

I need it really badly and now have no choice but to borrow it from someone else. How unreliable!

View full review
Leslie R Hst

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Day three - account still inactive - PLEASE CALL ME!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hello,

I have opened several tickets explaining that my service is inactive and I cannot reactivate it. The app says this is due to a billing issue but I paid my bill four days ago and still had service the day after I paid.

The money has left my account and I still have no service. Every time I open a ticket I get the same message telling me to check for an unpaid balance. I have NO UNPAID BALANCE and the app will not let me make another payment.

I need internet to do my job and I having to work from a coffee shop due to the lack of appropriate response to my tickets. I am requesting a PHONE CALL FROM A HUMAN to help me get my service reactivated.

View full review
Pros:
  • Great internet connection
Cons:
  • Zero customer service

Preferred solution: Apology

User's recommendation: I have excellent internet quality - I just can't figure out why they deactivated my account two days after I paid the bill, and still wont reactivate it.

Resolved
Brenda M Owy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I need to have my service moved

Updated by user Apr 10, 2025

Company fixed the issue and I have been provided with apology. on my own

Original review Mar 25, 2025

I need my service moved to my new address on Wednesday the 26th. I have put in tickets to have this issue resolved, but I have not heard anything back. I work from home and need my service.

View full review
Pros:
  • Fast internet
Cons:
  • No direct phone line

Preferred solution: A response to my tickets

Starlink FAQs

Rebecca A. Garland
PissedConsumer Reporter

Starlink FAQs

Starlink is a subsidiary of SpaceX, a division of Elon Musk's spaceflight company. The company is a satellite internet constellation and was launched in 2019.

To initiate a Starlink login account via the company's app, install the app on your smartphone. You will have to input the same login credentials as you do for the company's official website. Once you download the Starlink app, you can use several account functions.

To activate the Starlink login account:
Enter the Starlink Identifier.
Follow this by clicking on New Account if you don't have an account already. If you have a Starlink account, click Existing Account.
Follow by entering your address and then choose service.
Here, enter your contact and billing details and select Place Order.
This completes the Starlink activation and generates the bill automatically every 30 days.

Users can cancel the Starlink constellation subscription anytime. Head to the Starlink Customer Portal and click Sign In. Enter the registered email address and password, then click Sign In. Once logged in, go to your Starlink login Account and click Manage Subscription. The last step is to click on Cancel and request a refund.

Starlink return policy states that the company's kit must be returned in an undamaged, untampered, and unmodified condition within 30 days of the payment due date. Once you do so, you will get the total refund price of the equipment. If you timely return your Starlink constellation Kit, you will also be refunded for the first month's service fee or rental fee, as applicable. To return the Starlink Kit or accessories, follow the instructions in the Return Policy in the Starlink Customer Portal.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article