Artavius Vjp

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

No human support to help with payment, change of information

Can't sign into our account because we were forced to change email and phone number associated with account

We don't have access to phone number or email so how can we change it or sign in. The number says USA 24/7 no you get a message not availabile.

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David C Jrg

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Verified Buyer
|

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Verified Reviewer
| map-marker Kingman, Arizona

Need expedite broken unit

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Starlink - Need expedite broken unit
Starlink - Need expedite broken unit - Image 2
Contains 2 confidential files for company representatives

I only used this once, and it's broken. I need it for a big trip and can't even get someone on the phone.

I need it really badly and now have no choice but to borrow it from someone else. How unreliable!

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Paul R Rjr

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Verified Reviewer

Being billed for service not used since 1/1/2024

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Starlink - Being billed for service not used since 1/1/2024

Last year, we received credit for four months not used. Later, you rescinded the credit and charged us again.

Now, you are still charging me, and I'm still not using it!

I'd like to use Starlink because I feel it is superior, but I can't if you keep charging for a service not used. Please contact me and let's get this resolved.

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Loss:
$144
Pros:
  • High tech
  • High performance
Cons:
  • Get a handle on customer service

Preferred solution: Full refund

User's recommendation: Be patient …. But not too forgiving!!!

Joel F Siq

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Verified Reviewer

Cable does not fit into port of dish

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Starlink - Cable does not fit into port of dish
Starlink - Cable does not fit into port of dish - Image 2
Updated by user Dec 12, 2024

There may be a manufacturing issue with the standard dish housing. The area around the standard dish port seems smaller than the port which inhibits the plug from connecting into the port. See pic that shows the wide part of the cable port larger than the opening in the housing.

Original review Dec 12, 2024

Need help with exchanging the standard dish because the cable would not fit in the port. Maybe I will get some help within a week or two. Really poor service for customers.

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Cons:
  • Extremely poor customer service

Preferred solution: Reasonable reply time for customers, easy exchanges for defective items, talk to a live person for help with orders and technical issues. Talk with a live person. Talk with a live person.

User's recommendation: Find another way.

Mary S Hji

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Verified Reviewer

Paid a high price for equipment that doesn’t work. No service. Constantly being charged $120 a month with no service. No humans.

Can't sign in to Star Links app. New equipment was sent to me.

Tried deleting the app and reinstalled it.

Tired of being charged for rarely having service. $700 for equipment and $120 per month.

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Loss:
$1060
Pros:
  • Cant think of a single thing
Cons:
  • No human to speak with in customer service
  • No support to address the issue
  • Telephone number provided does not work

Preferred solution: Refund my money for equipment and unavailable usage. I don’t know how Elon Musk expects to fix things in our government if he doesn’t have the basics for customer service and/or support down!

User's recommendation: Don’t get mixed up with Star Link internet.

Princeton Uov
map-marker Belize City, Belize District

Need information

Starlink - Need information

Like info on restriction in Belize my Starlink just went off and saying I should move back to USA waters to reconnect please advise

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User's recommendation: More information

abdulla S Npp

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Verified Reviewer

Starlink active ready

Starlink active ready
Starlink active ready - Image 2
Starlink active ready - Image 3
Starlink active ready - Image 4

All my words, I swear, God is real.

I bought Starlink from a third party. I checked the kit number before they sent it to me.

They shipped my Starlink unit. I received it from cargo, only to find that it already had an existing account. The supplier did not respond to me, until now.

I went to the cargo and there was no conflict with my unit.

I paid for it using my salary of 14 months. I know about Starlink and hope they understand me and give me a good opportunity to use the Starlink kit and to enjoy their great company.

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Loss:
$2500
Pros:
  • High performance
Cons:
  • Kit

Preferred solution: To retrieve my starlink account

David W Ztg

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Verified Reviewer
| map-marker Las Vegas, Nevada

Restricting

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Starlink - Restricting
Updated by user Nov 28, 2024

Nobody would answer the phone no help at all

Original review Nov 27, 2024

Nobody answered my calls,I called left message and called 5 more times nothing Im probably going to cancel Starlink no good company

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User's recommendation: Don’t bother

Resolved
Blain Scv

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Verified Reviewer

Resolved: Customer support

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Updated by user Jan 25, 2025

Company fixed the issue and I have been provided with apology. Went through a very complicated web experience only to discover that the issue was their inability to process a payment despite having done so the prior two months.

I received no advanced notice that there was an issue until they paused my service.

I changed the card on file and the payment went through. I did receive a call later in the day apologizing for the piss-poor service - -and negotiated a free month of service.

Original review Jan 10, 2025

An agent called me two hours after I spent nearly one hour trying to navigate their very opaque website. At the end, I was credited for one month of service free of charge.

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Pros:
  • Great connection
Cons:
  • Too much ai in the support system

Preferred solution: Apology

User's recommendation: Be aware!

DALE G Yji

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Verified Buyer
|

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Verified Reviewer

Haven't gained access to system yet along with no customer support in nearly 24hr

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Contains 1 confidential file for company representatives

Included in message sent. Was unable to set up an account which means no internet service.

Attempted numerous times to work through AI questions to resolve issue of having no account since never got that far in setup to save email and PW. SN: & PN: on box were not recognized so an account could be created.

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Loss:
$408

User's recommendation: nothing so far that is good

Zamira Rqz
map-marker Aurora, North Carolina

New house purchase no details to connect to existing system

Starlink - New house purchase no details to connect to existing system
Starlink - New house purchase no details to connect to existing system - Image 2

I purchased a new home and previous owners did not transfer service. I am trying to establish a new account to get service. Have attached unit pictures and message I received

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User's recommendation: A direct line for service

Jeff L Mdc

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Verified Reviewer

Customer service

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I am trying to get your service and can't get a hold of anyone to discuss. Can I please get someone to call me back?

406-599-****

Jeff Lincoln

18150 Pioneer Rd

Three Forks, MT 59752

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Preferred solution: Get service

Shakema Jac

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Verified Reviewer
| map-marker Stockton, California

Poor support

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Just really poor customer support. Cannot reach a human being.

Your AI program sucks. so does the summarization that you require 100 characters.

Thats kind of odd. Doesnt it suffice just to say your customer support sucks.

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Magdaleno Cmm

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Verified Reviewer
| map-marker New Braunfels, Texas

Cannot connect and can’t get a response on a ticket

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No response on a ticket opened over 72 hours ago other than a duplicate ticket was closed. Ineffective customer service. Charging me $120 a month for a service I cant access b

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User's recommendation: Avoid

Tammy T Sgf

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Verified Buyer
|

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Verified Reviewer

I cant access my account

Starlink - I cant access my account
Contains 1 confidential file for company representatives

The issue still hasn't been resolved, even after providing both photo verifications that I was asked for. They sent an email stating that when I sent these, they would reset my account.

View full review
Pros:
  • Recieve wonderful internet speeds and have for almost 2 years
Cons:
  • No support to address the issue

Preferred solution: Access to my account to make a payment

Petra L Bqf

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Verified Reviewer
| map-marker The Bronx, New York

Near ZERO customer support

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Had questions about network configurability.

They have no phone number, no chat, no e-mail. If you want to contact support, you have to have already been a customer to sign in. It won't even let you create an account to sign in.

How can anyone order a product or service from a company that offers no support, and is proud of it!?

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Starlink FAQs

Rebecca A. Garland
PissedConsumer Reporter

Starlink FAQs

Starlink is a subsidiary of SpaceX, a division of Elon Musk's spaceflight company. The company is a satellite internet constellation and was launched in 2019.

To initiate a Starlink login account via the company's app, install the app on your smartphone. You will have to input the same login credentials as you do for the company's official website. Once you download the Starlink app, you can use several account functions.

To activate the Starlink login account:
Enter the Starlink Identifier.
Follow this by clicking on New Account if you don't have an account already. If you have a Starlink account, click Existing Account.
Follow by entering your address and then choose service.
Here, enter your contact and billing details and select Place Order.
This completes the Starlink activation and generates the bill automatically every 30 days.

Users can cancel the Starlink constellation subscription anytime. Head to the Starlink Customer Portal and click Sign In. Enter the registered email address and password, then click Sign In. Once logged in, go to your Starlink login Account and click Manage Subscription. The last step is to click on Cancel and request a refund.

Starlink return policy states that the company's kit must be returned in an undamaged, untampered, and unmodified condition within 30 days of the payment due date. Once you do so, you will get the total refund price of the equipment. If you timely return your Starlink constellation Kit, you will also be refunded for the first month's service fee or rental fee, as applicable. To return the Starlink Kit or accessories, follow the instructions in the Return Policy in the Starlink Customer Portal.

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