Starlink Reviews
Starlink Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has a 2.0 star rating from 660 reviews; about 15% would recommend. Many reviews cite good connection and speeds but widespread dissatisfaction with customer service, billing errors, and refund requests. 71% say customer service should improve and 41% might return if issues are resolved. Price level is reported as high.
Key Takeaways for Future Customers
- Expect fast setup and strong speeds in positive reports.
- Be prepared for possible billing issues and to request a refund.
- Customer complaints often note inability to reach a live agent for subscription or billing help.
Negative Feedback / Risk Areas
- Frequent customer complaints about no human support and ineffective AI chat.
- Billing errors, suspended accounts after payment, and refund disputes.
- Delayed shipping, missed installations, and unresolved support tickets.
Positive Feedback
Users report great connection, better speed, and generally easy setup when the service works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has a 2.0 star rating from 660 reviews; about 15% would recommend. Many reviews cite good connection and speeds but widespread dissatisfaction with customer service, billing errors, and refund requests. 71% say customer service should improve and 41% might return if issues are resolved. Price level is reported as high.
Key Takeaways for Future Customers
- Expect fast setup and strong speeds in positive reports.
- Be prepared for possible billing issues and to request a refund.
- Customer complaints often note inability to reach a live agent for subscription or billing help.
Negative Feedback / Risk Areas
- Frequent customer complaints about no human support and ineffective AI chat.
- Billing errors, suspended accounts after payment, and refund disputes.
- Delayed shipping, missed installations, and unresolved support tickets.
Positive Feedback
Users report great connection, better speed, and generally easy setup when the service works.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anchorage, Alaska
Billing
No customer service... I tried to call, but nobody answered. I would like to talk to a person about this issue.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Orleans, Louisiana
Resolved: I need a phone call immediately to...
- - Customer seeks an immediate live call to reinstate Starlink after payment was debited but service remains offline; payment shows pending.
I need a phone call immediately to 504-405-****. I'm a business customer of Starlink.
I cannot get a human being to call me back. They disconnected my service due to nonpayment, and I paid it immediately that day. It said pending all weekend and yesterday at 10 AM. The money was debited from my account.
I still don't have my service. They keep telling me they're sending an escalation. I can't get a human being on the phone, and nobody has called me back in over 24 hours—27 phone calls and 27 escalation notices. You're running a really messed-up business, and I need a phone call because I need my service turned back on.
You've taken my money out of the account, and for 24 hours I have no service, so you basically just robbed me of $198. Can somebody please call me back, a live human being, so that I can get my service reinstated immediately? It is saying that it is still pending on your end, but on my end, my bank already gave you the money, so there's a glitch. There's a problem that AI has absolutely no way to solve, and I have spent the better part of 24 hours calling in a repetition over and over and over again.
Please, please, I'm begging you, somebody call my phone number and please help me get my service back on because at this point, with this glitch in the system, it will never say it got my money, and it will never put my service back on. Do you understand what I'm saying? Please help.
Now it is 10 AM California time. Help me.
- Worst customer service in history
Preferred solution: Customer service to reinstate my account you have my money. There is not money pending out my bank account anymore
User's recommendation: DO NOT PURCHASE STARLINK RUNNAWAY RUN AWAY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Resolved: To Whom May Be In Charge (Not for AI)...
Company fixed the issue and I have been provided with full refund. Cancelled the order and gave me back all monies I had expended. Talk to a person and demand what you want.
OK, I do not like this 'bait & switch' that your representatives came to me with today. The individual was shown as [PERSON_NAME] and said he was [PERSON_NAME]. I talked to him at 0806 hrs (his time was EDT - 1106 hrs). He said he was giving me 30 days free to decide if I wanted Starlink. He then, later in the conversation, stated he had just gotten approval from his supervisor to give me a 20% discount for the first year starting after my free 30-day trial. That is where/when I was hooked and said to continue with installation. Well, I still have not opened the box with all your equipment. Therefore, I cannot trust anyone from Starlink, and I will not, repeat, will not pay anything for your 'bait & switch' service!!! Cancel everything and come and get your equipment out of my house. I will let many, many, many people know about your shady practices and to totally avoid your company. In fact, I'll let Dish Network, which is totally running your advertising, know just what you are doing with your 'bait & switch' practices. I think it is despicable you would take such advantage of a disabled veteran living on a limited income. You could have had a loyal customer for a long period. So you know just who this is, it is [PERSON_NAME], [STREET_ADDRESS][PERSON_NAME] (6**) **6-3620. If you try to take any money, I will place a 'stop payment' on the funds.
And they have already charged my bank account for the full $120.00 for the first month, which was also to be a free month.
Then I was asked to relink with Starlink, so I wrote the below:
To Whom It May Concern (Not for AI), you are asking me to reconnect. After all you have done to put me down and put me off, I come to you with a proposal: Either:
1. Give me in writing a 12-month rate of 50% off, = $60.00 a month for 12 months, OR
2. Give me in writing a 24-month rate of 20% off = $95.00 a month for 24 months, OR
3. Send me the label to return your unsealed/unopened equipment. I think I am being fair in my proposals. Please let me know at your earliest possible convenience. Thank you very much.
Sincerely,
[PERSON_NAME]
[STREET_ADDRESS][PERSON_NAME]
(602) 486-****
- Do not honor their commitment
- Use bait and switch
User's recommendation: Watch out for the "Bait & Switch" ploy and don't fall for it!!!
Uhmmmm. This is not Star Link.
You just posted your address to a public facing site with millions of viewers. You may want to take this post down right now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp accessing my account. I already...
- - Customer cannot access the account and needs a live agent.
- - They need a ticket number and urgent help; no account, invoice, or order numbers.
Help accessing my account. I already contacted AI (GROK) yesterday, and I could not access manage subscription. I need to speak to an agent, and also I need a ticket.
Note: I don't have an account number, invoice number, or order number.
Please, please contact me as soon as possible.
Again, I need to speak to a live agent and also get a ticket number.
Thank you in advance for your help.
User's recommendation: First contact Starlink chat bot. If you do not get a satisfactory an answer. NOTE: the chat bot is AI they call GROK. IF YOU DO NOT GET A SATISFACTORY ANSWER, ASK THE CHAT BOT TO GIVE YOU A TICKET NUMBER AND REQUEST TO SPEAK WITH AN AGENT. Hopefully Starlink will get back to you in a few days. Good luck.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cotonou, Littoral Region
Resolved: I cant Fully Access my Account to view contact and profife update
- - Account mix-up caused suspension; a personal account opened.
- - Login still links to old account; urgent resolution and full access for KIT4M0252****SX4
I am writing to request urgent help with accessing my Starlink account. My name is Sahr Gbetuwa Sandi from Sierra Leone, and my Starlink identifier is KIT4M0252****SX4.
Over the past few months, when I purchased my Starlink and opened my account, I opened a corporate account instead of a personal account. In that note, I wasn't able to provide the document for verification, so my account was suspended. I waited for over 3 months to open a new account. While I was trying to open my new personal account, it was difficult for me, so I contacted the support team via ticket.
We went back and forth, and then I was able to open my new personal account, and my account was restored. While creating my new account, unfortunately, I used the same details as the suspended account. When I established my new account, whenever I tried to log in, it took me back to my old suspended account. I contacted the support team again using the same ticket, demanding that they delete or remove my first suspended account so I can be directly accessing my new account, which the support staff agreed to and claimed to do so.
But again, after the support staff had done so, when I accessed my account, I won't be able to have full access to view my profile and other user updates, which has been very worrisome to me because I need full access. When I try to get another ticket to communicate, it keeps saying I do not have permission to view this page. To me, it feels like the support staff deleted my new account instead of the old one. Now, I have subscribed to the internet, I have access to the internet, but I cannot have full access to my account.
Please, I want this to be treated with urgency as I do not want to lose my account again and know the status of my account since it is running, as I want to make necessary updates. Thanks, Sahr Gbetuwa Sandi, Starlink identifier is KIT4M0252****SX4.
- Internet mps in second to non thats for sure
- Well lately the internet get slow even tho view is clear
User's recommendation: I recommend the policy changes in openeng new account and let tick and message easily as lon as one has an acount with out logging in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norristown, Pennsylvania
I paid my August bill on the 27th, it...
- - Payment for August was made on the 27th; service still suspended.
- - A $35 charge was debited; app shows $0 balance due; support ticket open.
I paid my August bill on the 27th; it was still suspended on the 28th! The $35 was taken out of my bank account 2 days ago!
My account on the app says $0.00 balance due. I'm still suspended; I have a support ticket in, have called numerous times, and have not gotten a single call back yet! You have my money, so I want my service restored! All your technology, and this is what's going on?!
Starlink is by far the worst service I've ever encountered! Get my service back up and running now, please.
- Everything especially customer support & service
Preferred solution: Service restored
User's recommendation: Don’t use Starlink!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norristown, Pennsylvania
Customer service sucks
Impossible to reach an actual human; online chat is worthless! I paid my bill 3 days ago, 2 days before suspension set for the 29th, and they suspended it on the 29!
It's now August 30, and still suspended.
Can't get hold of a human! I'm irate.
Preferred solution: Service restored & speak to a human
User's recommendation: Don’t get starlink
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Need some assistance taking my Card off...
Need some assistance taking my card off of Destanie Griffin's bill. I no longer live there and want my card taken off the bill.
My name is Wendy Griffin, her mom. That's my debit card, and I want it taken off.
If not, I need to speak to someone who will! Please, it's not my place to pay.
Preferred solution: My card taken off my daughters account that's my card her bill is taken off my card stop payment Destanie Griffin
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Feohanagh, Kerry
Delay in receiving the product
- - Ordered kit in June; delivery promised in 2 weeks but repeatedly delayed.
- - Could not reach a phone contact; backlog means install at least 2 weeks.
Ordered the kit with installation back in June. Email confirmation said delivery within 2 weeks, its been rescheduled since few times saying again delivery within 2 weeks.
We could not find the phone contact but after reporting on this site, we got an email saying the installer would have a kit for us ready. Tried to contact installer, eventually he called back saying there is a huge backlog, dont expect installation sooner then 2 weeks at least!
So not happy: not fast delivery and I dont know when we will get it at all! But happy I can share the feedback here.
- Dont know yet
- Long lead time
Preferred solution: Deliver product or service ordered
User's recommendation: Be aware of very long lead time and not easy to contact for any information
Calgary, Alberta
Resolved: Not happy
Weve had this crazy system for 2 months and its never worked properly and so far any assistance has been useless!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Order service
No answer, no response. Every service number I call rings once, picks up but no recording no voice no menu just empty air.
User's recommendation: Dont order starlink!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cadott, Wisconsin
Cancel
I have had this for a month and have not been able to hook it up. It cost me 70.00 to talk to your support people .
Still. No good!
I can't even find a signal here!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tempe, Arizona
Didn’t get my mini
- - Promised a free travel mini, but I never received it.
- - Cannot reach customer service; rate hikes push me to switch to a cheaper local provider.
In called the company directly then they emailed me. When I signed up for service the promotion said I was to get a free mini to travel with that’s only for loyal customers you have to have the service for a year before you can get one.the promotion didn’t say anything like that it just said you get a free mini
When I ordered, the promotion was to get a free mini to take on trips. I never received it, just the equipment for the house.
I tried calling, but I can't get a hold of customer service.
Very disappointed I didn't receive the mini that was promised. Plus, with the rate hike already, I could have gone with a new internet company in my neighborhood at half the cost.
- Fast
- Still stalls on video
Preferred solution: Deliver product or service ordered
User's recommendation: Maybe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor support and connection issues
Not happy with your service. Just trying to reset password and it is a pain in the *** No help from Star Link. Still have not connected new phone to Wi-Fi
- No customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI did not receive a package for me to activate and I'm being charged for it why?
I've been getting charged for something I didn't receive, and makes me angry. I shouldn't be getting charged for something I don't have they can even contact the courier or what not .
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get on the Internet or log into our Starlink account
No personal phone call yes, I did not talk to a person and need help with my Internet. We dont know whats wrong and we cannot do our job because we dont have any Internet. We have not had too much problems with it and we are not very happy right now unless theres a problem with payment, but I dont think there would be.
Starlink FAQs
Starlink is a subsidiary of SpaceX, a division of Elon Musk's spaceflight company. The company is a satellite internet constellation and was launched in 2019.
To initiate a Starlink login account via the company's app, install the app on your smartphone. You will have to input the same login credentials as you do for the company's official website. Once you download the Starlink app, you can use several account functions.
To activate the Starlink login account:
Enter the Starlink Identifier.
Follow this by clicking on New Account if you don't have an account already. If you have a Starlink account, click Existing Account.
Follow by entering your address and then choose service.
Here, enter your contact and billing details and select Place Order.
This completes the Starlink activation and generates the bill automatically every 30 days.
Users can cancel the Starlink constellation subscription anytime. Head to the Starlink Customer Portal and click Sign In. Enter the registered email address and password, then click Sign In. Once logged in, go to your Starlink login Account and click Manage Subscription. The last step is to click on Cancel and request a refund.
Starlink return policy states that the company's kit must be returned in an undamaged, untampered, and unmodified condition within 30 days of the payment due date. Once you do so, you will get the total refund price of the equipment. If you timely return your Starlink constellation Kit, you will also be refunded for the first month's service fee or rental fee, as applicable. To return the Starlink Kit or accessories, follow the instructions in the Return Policy in the Starlink Customer Portal.
Brands Related to Starlink
Companies Similar to Starlink
HughesNet
“Service out for 30 days and customer service continues to tell me someone is coming out and never calls...“
Viasat
“I never have had a good connection; it's very slow, and for the price you've raised me, I am looking for...“
ATT
“Model ***. A super budget model, incredible at the price $20 pay per view in walmart. Someone at AT&T...“
CenturyLink
“MY BUSINESS PHONE SERVICE HAS BEEN OFF FOR 5 DAYS. NO CALLS. They were suppose to come 3 days ago for a...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation
I have to agree, great service but the customer service is a nightmare. same similar situation.
things happen, bill was paid they have 175.00 of my money and here we sit with no internet. I filed a complaint to the FTC .
It has been 3 days without internet. I have provided the payment information such at the authorization number and the id number and I go ignored