Starlink Reviews
Starlink Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has a 2.0 star rating from 656 customer reviews, 15% would recommend, 74% unfavorable. Users praise connection speeds and easy setup but report high price and widespread reports of no customer service; many request refunds.
Key Takeaways for Future Customers
- Review Starlink reviews for service reliability and billing experiences before subscribing.
- Expect strong speeds but prepare for limited live support and long delivery times.
- Document orders and returns in case of billing or refund disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about lack of phone support and zero customer service.
- Billing issues, unwarranted charges, refund delays and subscription activation problems.
- Delivery and installation delays and account suspension without clear resolution.
Positive Feedback
Customers report great connection and faster speeds and generally easy initial setup when service works.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has a 2.0 star rating from 656 customer reviews, 15% would recommend, 74% unfavorable. Users praise connection speeds and easy setup but report high price and widespread reports of no customer service; many request refunds.
Key Takeaways for Future Customers
- Review Starlink reviews for service reliability and billing experiences before subscribing.
- Expect strong speeds but prepare for limited live support and long delivery times.
- Document orders and returns in case of billing or refund disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about lack of phone support and zero customer service.
- Billing issues, unwarranted charges, refund delays and subscription activation problems.
- Delivery and installation delays and account suspension without clear resolution.
Positive Feedback
Customers report great connection and faster speeds and generally easy initial setup when service works.
Media from reviews
Calgary, Alberta
Not happy
Weve had this crazy system for 2 months and its never worked properly and so far any assistance has been useless!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Orleans, Louisiana
Resolved: I need a phone call immediately to...
- - Customer seeks an immediate live call to reinstate Starlink after payment was debited but service remains offline; payment shows pending.
I need a phone call immediately to 504-405-****. I'm a business customer of Starlink.
I cannot get a human being to call me back. They disconnected my service due to nonpayment, and I paid it immediately that day. It said pending all weekend and yesterday at 10 AM. The money was debited from my account.
I still don't have my service. They keep telling me they're sending an escalation. I can't get a human being on the phone, and nobody has called me back in over 24 hours—27 phone calls and 27 escalation notices. You're running a really messed-up business, and I need a phone call because I need my service turned back on.
You've taken my money out of the account, and for 24 hours I have no service, so you basically just robbed me of $198. Can somebody please call me back, a live human being, so that I can get my service reinstated immediately? It is saying that it is still pending on your end, but on my end, my bank already gave you the money, so there's a glitch. There's a problem that AI has absolutely no way to solve, and I have spent the better part of 24 hours calling in a repetition over and over and over again.
Please, please, I'm begging you, somebody call my phone number and please help me get my service back on because at this point, with this glitch in the system, it will never say it got my money, and it will never put my service back on. Do you understand what I'm saying? Please help.
Now it is 10 AM California time. Help me.
- Worst customer service in history
Preferred solution: Customer service to reinstate my account you have my money. There is not money pending out my bank account anymore
User's recommendation: DO NOT PURCHASE STARLINK RUNNAWAY RUN AWAY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Resolved: To Whom May Be In Charge (Not for AI)...
Company fixed the issue and I have been provided with full refund. Cancelled the order and gave me back all monies I had expended. Talk to a person and demand what you want.
OK, I do not like this 'bait & switch' that your representatives came to me with today. The individual was shown as [PERSON_NAME] and said he was [PERSON_NAME]. I talked to him at 0806 hrs (his time was EDT - 1106 hrs). He said he was giving me 30 days free to decide if I wanted Starlink. He then, later in the conversation, stated he had just gotten approval from his supervisor to give me a 20% discount for the first year starting after my free 30-day trial. That is where/when I was hooked and said to continue with installation. Well, I still have not opened the box with all your equipment. Therefore, I cannot trust anyone from Starlink, and I will not, repeat, will not pay anything for your 'bait & switch' service!!! Cancel everything and come and get your equipment out of my house. I will let many, many, many people know about your shady practices and to totally avoid your company. In fact, I'll let Dish Network, which is totally running your advertising, know just what you are doing with your 'bait & switch' practices. I think it is despicable you would take such advantage of a disabled veteran living on a limited income. You could have had a loyal customer for a long period. So you know just who this is, it is [PERSON_NAME], [STREET_ADDRESS][PERSON_NAME] (6**) **6-3620. If you try to take any money, I will place a 'stop payment' on the funds.
And they have already charged my bank account for the full $120.00 for the first month, which was also to be a free month.
Then I was asked to relink with Starlink, so I wrote the below:
To Whom It May Concern (Not for AI), you are asking me to reconnect. After all you have done to put me down and put me off, I come to you with a proposal: Either:
1. Give me in writing a 12-month rate of 50% off, = $60.00 a month for 12 months, OR
2. Give me in writing a 24-month rate of 20% off = $95.00 a month for 24 months, OR
3. Send me the label to return your unsealed/unopened equipment. I think I am being fair in my proposals. Please let me know at your earliest possible convenience. Thank you very much.
Sincerely,
[PERSON_NAME]
[STREET_ADDRESS][PERSON_NAME]
(602) 486-****
- Use bait and switch
- Do not honor their commitment
User's recommendation: Watch out for the "Bait & Switch" ploy and don't fall for it!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cotonou, Littoral Region
Resolved: I cant Fully Access my Account to view contact and profife update
- - Account mix-up caused suspension; a personal account opened.
- - Login still links to old account; urgent resolution and full access for KIT4M0252****SX4
I am writing to request urgent help with accessing my Starlink account. My name is Sahr Gbetuwa Sandi from Sierra Leone, and my Starlink identifier is KIT4M0252****SX4.
Over the past few months, when I purchased my Starlink and opened my account, I opened a corporate account instead of a personal account. In that note, I wasn't able to provide the document for verification, so my account was suspended. I waited for over 3 months to open a new account. While I was trying to open my new personal account, it was difficult for me, so I contacted the support team via ticket.
We went back and forth, and then I was able to open my new personal account, and my account was restored. While creating my new account, unfortunately, I used the same details as the suspended account. When I established my new account, whenever I tried to log in, it took me back to my old suspended account. I contacted the support team again using the same ticket, demanding that they delete or remove my first suspended account so I can be directly accessing my new account, which the support staff agreed to and claimed to do so.
But again, after the support staff had done so, when I accessed my account, I won't be able to have full access to view my profile and other user updates, which has been very worrisome to me because I need full access. When I try to get another ticket to communicate, it keeps saying I do not have permission to view this page. To me, it feels like the support staff deleted my new account instead of the old one. Now, I have subscribed to the internet, I have access to the internet, but I cannot have full access to my account.
Please, I want this to be treated with urgency as I do not want to lose my account again and know the status of my account since it is running, as I want to make necessary updates. Thanks, Sahr Gbetuwa Sandi, Starlink identifier is KIT4M0252****SX4.
- Internet mps in second to non thats for sure
- Well lately the internet get slow even tho view is clear
User's recommendation: I recommend the policy changes in openeng new account and let tick and message easily as lon as one has an acount with out logging in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Feohanagh, Kerry
Delay in receiving the product
- - Ordered kit in June; delivery promised in 2 weeks but repeatedly delayed.
- - Could not reach a phone contact; backlog means install at least 2 weeks.
Ordered the kit with installation back in June. Email confirmation said delivery within 2 weeks, its been rescheduled since few times saying again delivery within 2 weeks.
We could not find the phone contact but after reporting on this site, we got an email saying the installer would have a kit for us ready. Tried to contact installer, eventually he called back saying there is a huge backlog, dont expect installation sooner then 2 weeks at least!
So not happy: not fast delivery and I dont know when we will get it at all! But happy I can share the feedback here.
- Dont know yet
- Long lead time
Preferred solution: Deliver product or service ordered
User's recommendation: Be aware of very long lead time and not easy to contact for any information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor support and connection issues
Not happy with your service. Just trying to reset password and it is a pain in the *** No help from Star Link. Still have not connected new phone to Wi-Fi
- No customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get on the Internet or log into our Starlink account
No personal phone call yes, I did not talk to a person and need help with my Internet. We dont know whats wrong and we cannot do our job because we dont have any Internet. We have not had too much problems with it and we are not very happy right now unless theres a problem with payment, but I dont think there would be.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI did not receive a package for me to activate and I'm being charged for it why?
I've been getting charged for something I didn't receive, and makes me angry. I shouldn't be getting charged for something I don't have they can even contact the courier or what not .
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
Im having issues with billing cycle.,...
Im having issues with billing cycle., the technician came out to install and I told him Im on limited buget in disability Im legally blind and I get paid on the 1st of the month and the installer activated it on the 23 of the month being there taking money from my debt card and its overdrawing my account., I have ask you folks to move my billing date to the 1st., because now its 4 months and you proceeded it each month taking out early and my account is delinquent with my bank $75 in overdraft fees.
Preferred solution: Full refund
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Verified Reviewer |
Henderson, Kentucky
*** company
- - Order canceled before shipment; item sent.
- - Returned equipment; $266 charged.
- - Card blocked; a new one is needed.
The issue is still not resolved don't use starlink do not order starlink, I canceled the order before the equipment was shipped and they sent it anyway and I sent the equipment back to starlink and they are still trying to take $266 out of my bank account and my bank blocked me from using my own bank card and I have to get a new bank card now, starlink is really crappie and I'll never recommend anyone to your internet company
- Rip off
Preferred solution: Apology
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Verified Reviewer |
Tempe, Arizona
Didn’t get my mini
- - Promised a free travel mini, but I never received it.
- - Cannot reach customer service; rate hikes push me to switch to a cheaper local provider.
When I ordered, the promotion was to get a free mini to take on trips. I never received it, just the equipment for the house.
I tried calling, but I can't get a hold of customer service.
Very disappointed I didn't receive the mini that was promised. Plus, with the rate hike already, I could have gone with a new internet company in my neighborhood at half the cost.
- Fast
- Still stalls on video
Preferred solution: Deliver product or service ordered
User's recommendation: Maybe
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo cancel an order
No one will answer the phone. There is nothing to write.
Customer service did not answer. I want to cancel my order and return the equipment.
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Verified Reviewer |
Coventry, Rhode Island
I have had several tickets, there is just zero customer service.
My account was started as a business account and they told me that I had to have a business account because at my residentce, we were not able to have their service yet. Well I checked it, and we do.
So I have been over paying for top up gbs, and I can get unlimited roaming for 175 which is perfect because we are traveling for the summer. I just cannot get anyone to take care of this. I am so tired of it, I canceled it.
Im going to sell my starlink and get Verizon. I am so over it.
- When it works great
- There is no customer service
- If you have a problem
User's recommendation: When it works it’s great, but don’t expect to have anyone help you if you have a problem.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Morristown, Tennessee
STRESSING OUT MY 91 YEAR OLD MOTHER
I HAD TO GET FEDEX TO HELP ME FOR MY DIRE EMERENCY THEY DID NOT BOTHER TO HELP. I DID IT ALL. FED EX IS HOLDING IT FOR ME UNTIL NEXT WEEK WHEN I GO DOWN ON THE 22ND TO GET IT.
This is for an elderly person's home and they are the worse I have ever seen far as helping elderly people out.
they cause more stress and upset than any other company and to do it to a 91 year old is appalling...
I cannot even talk to anyone in corporate in the [GEOGRAPHIC_DATA]. THIS IS BAD BAD BAD BUSINESS ETHICS, POOR PROFESSIONAL AND BUSINESS.
PLEASE NOTE IF THEY DO THIS TO A 91 YR OLD WHAT MAKES YOU THINK THEY WON'T DO THIS TO YOU??
[PERSON_NAME] THINK THIS IS RIGHT TO DO THIS TO AN ELDERLY WOMAN??:
User's recommendation: THEY SCREWED WITH A 91 YEAR OLD LADY THEY WILL SCREW WITH YOU
You are so welcome. She is all I have and our mother's deserve as much protection and able to have internet.
This is for her security system as she cannot get cable.
I need this to have a security system to be put in and it needs internet. I am trying to protect her and her assets; most importantly her safety.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Resolved: Lightning strike 5/28. Put in...
Lightning strike 5/28. Put in troubleshooting ticket.
No help yet! I have texted and called all AI.
Cannot get a real person to help. We live way out in the country and this is our source for wifi and Internet.
User's recommendation: Install went fine. But uf you have an issue AI can’t resolve I cannot recommend.
Kansas City, Missouri
No one showed up
They were supposed to be out today to hook up WiFi, but no one showed or called. I would like to know when someone will show up.
Preferred solution: Deliver product or service ordered
Starlink FAQs
Starlink is a subsidiary of SpaceX, a division of Elon Musk's spaceflight company. The company is a satellite internet constellation and was launched in 2019.
To initiate a Starlink login account via the company's app, install the app on your smartphone. You will have to input the same login credentials as you do for the company's official website. Once you download the Starlink app, you can use several account functions.
To activate the Starlink login account:
Enter the Starlink Identifier.
Follow this by clicking on New Account if you don't have an account already. If you have a Starlink account, click Existing Account.
Follow by entering your address and then choose service.
Here, enter your contact and billing details and select Place Order.
This completes the Starlink activation and generates the bill automatically every 30 days.
Users can cancel the Starlink constellation subscription anytime. Head to the Starlink Customer Portal and click Sign In. Enter the registered email address and password, then click Sign In. Once logged in, go to your Starlink login Account and click Manage Subscription. The last step is to click on Cancel and request a refund.
Starlink return policy states that the company's kit must be returned in an undamaged, untampered, and unmodified condition within 30 days of the payment due date. Once you do so, you will get the total refund price of the equipment. If you timely return your Starlink constellation Kit, you will also be refunded for the first month's service fee or rental fee, as applicable. To return the Starlink Kit or accessories, follow the instructions in the Return Policy in the Starlink Customer Portal.
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Uhmmmm. This is not Star Link.
You just posted your address to a public facing site with millions of viewers. You may want to take this post down right now.