Starlink
Starlink Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has a 2.0 star rating from 609 reviews and only 15% would likely recommend, with most consumers dissatisfied and a large unfavorable share.
Positive Feedback
Users report good connection and speeds and easy setup for many installations.
Negative Feedback / Risk Areas
- Repeated Starlink customer complaints about nonexistent or slow customer service and inability to reach a human.
- Frequent billing disputes and confusing invoices causing users to seek a refund or contest charges.
- Account access, suspension, and subscription errors leaving customers locked out or double-billed.
Key Takeaways for Future Customers
- Read recent Starlink reviews and confirm billing details before purchase.
- Expect good speeds but prepare for potential helpdesk delays when managing subscriptions.
- Document payments and requests for refunds to support resolution if customer service is unresponsive.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has a 2.0 star rating from 609 reviews and only 15% would likely recommend, with most consumers dissatisfied and a large unfavorable share.
Positive Feedback
Users report good connection and speeds and easy setup for many installations.
Negative Feedback / Risk Areas
- Repeated Starlink customer complaints about nonexistent or slow customer service and inability to reach a human.
- Frequent billing disputes and confusing invoices causing users to seek a refund or contest charges.
- Account access, suspension, and subscription errors leaving customers locked out or double-billed.
Key Takeaways for Future Customers
- Read recent Starlink reviews and confirm billing details before purchase.
- Expect good speeds but prepare for potential helpdesk delays when managing subscriptions.
- Document payments and requests for refunds to support resolution if customer service is unresponsive.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kinshasa, Kinshasa City
Moving my account from one country to another
Good day,
It is really annoying me not to be able to move my account from Rwanda to the DRC where I live now. I paid my account in full for 3 months as per the rules and regulations of Starlink that I cannot move my account before I paid for 3 months, which I did without hesitating or complaining. For the last 5 months, there has been an outstanding amount of 0.47 RWF ($0.03). This is not my mistake; I have complied and paid everything to Starlink Rwanda. I have contacted the Starlink support on numerous occasions without the problem being resolved. On my Starlink app, it shows a zero balance, but when I pressed pay, it goes through on my bank account for RWF 100. I tried it 3 times.
Can you please assist with this problem? I really think it's unfair that I am being punished for $0.03, which wasn't my fault. I have done all the payments as requested. I'm not stealing or trying to be dishonest in any way. I only want my account to be moved from Rwanda to the DRC.
Regards,
Paul van Jaarsveld
- Only computer generated replies
Preferred solution: Need someone to resolve the $0.03 problem. I paid Starlink in Rwanda in full and now I cant move it to another country which they say owe them RWF 0.47. They even tried to bill me RWF100 x 3. why are they trying to bully us.
User's recommendation: Get someone in person to resolve the issue if the problem doesn’t go away.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Resolved: I have never gotten poorer customer service; actually zero customer service
I found a way: I had to be able to create a new ticket in my Starlink account. 3 words entered 60 times in a row until the 'bot' sent me to create a new ticket.
3 Words: 'agent human escalate' - I typed this, pressing enter after each one; 60 times to create a new ticket. Finally: got to the new ticket area (New Ticket-Category-Billing) I typed in the Subject Line: "Unopened Kit charged after bot activation, need immediate RMA Label". In body of ticket I typed what explained my situation; keep it concise.
24 hrs later I had the $ back & the prepaid Label. Thank you.
Company fixed the issue and I have been provided with full refund.
I ordered it after it checked my area. Installation was part of the deal so I felt it had installers in my area. I ordered it. After receipt I got an email to order installation.
I did so. Then I'm contacted by an out of state installer who immediately says they cannot install in my chosen time (7am - noon) but they can come same day 1pm - 6pm). We agreed on this. Just an hour before they're supposed to be at my home, they sent a msg that they won't be coming.
I txt them as to why. They had nobody coming to my area to install. I asked when. They said they'd let me know and they were hiring more people and maybe within a month.
I told them thank you, and take me off the list. I had to have it sooner due to the 30 day thing to return. I setup the return and no label to return came to me. I checked the spam folder, too.
I got the confirmation of the Order so it shouldn't go to spam, anyway. I went to my StarLink acct and say there was no label sent and no response. I engaged Grok-bot which misled me into reactivation (in order to cancel again) to get the label sent. I did as Grok said.
It activated the subscription and I owed the first month right then and there. By end of day, they did take $120 out of my bank acct. I did everything I could to find a way to stop the process and in doing this realized StarLink had my money for a subscription not started, not taking out of box. No bytes and yet they took my money - which was supposed to be for my monthly beef subscription (which I had to put on hold because StarLink took the money).
I realize much of this is automated, and Ai. I've left note after note in the ticket Grok-bot had me created. I go back and nobody has responded, 48+ hrs later. I feel like StarLink/SpaceX has created a system that cheats the stupid senior citizens.
I need to get my money back, in full. I need the prepaid label to send back the unit; unopened or used. I need help and yet there is nobody to help; just automation that is cold, unfeeling, and inaccessible. I've tried the phone number only to have to leave a msg, twice.
No response is forthcoming.
Grok-bot keeps telling me the same thing over and over: to leave more notes in my ticket and that someone would see it but I've left a dozen or more 'notes' and I get no response. Grok-bot is useless.
User's recommendation: Due diligence before proceeding......I didn't & I regret it......they took my money!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vernal, Utah
My bill
My bill is not what you guys told me it would be .My invoice says that I owe $90 but I call you guys and some man answered and said that I owe $440.00.now which one is it?
- Delivered on time
- Lack of communication
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount confusion
Mixed bag. Not sure I've been sorted correctly.Still ongoing
Hello Daniel,Thank you for your response, and for the information provided.After looking into the information provided, I am sorry to inform you that we are unable to provide additional monetary assistance. If you are unhappy with your experience thus far and do not wish to retain your new Starlink kit, please note that you would need to initiate a return (if you wish to receive a refund for what you have paid on your new Starlink kit so far) by August 1st at latest.Should you require additional assistance at any time regarding a different concern, please feel free to reach back out and we would be happy to help further!
Account Location: NG16 6GX
Dear Starlink Support,
I am filing a formal complaint due to serious account issues. I purchased my first Starlink system (Gen 1) on May 17, 2023, but the hardware failed on April 17, 2025. I then ordered a replacement (Gen 3) on June 5, 2025, expecting a clean transition but instead, I've been trapped with both accounts active and double-billed over £150/month.
I've missed no payments, yet you cut me off when I refused the duplicate charge. I'm now disabled, on low income, with heart issues, and this has had a severe impact on me. You've also ignored over 20 messages, falsely demanded the return of hardware I legally own, and even deleted my X posts, which feels like censorship and intimidation.
I cancelled on June 9, 2025, with service to end on July 3, but none of this has been resolved.
I demand:
1. Cancellation of all active accounts
2. No further charges
3. Written confirmation I owe nothing and keep my hardware
4. A formal apology
This has been reported to Ofcom, and legal action may follow by July 10, 2025, if unresolved.
- Good download
- Terrible customer support
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan never get in tough with life person
I bought a Starlink at Best Buy, and it came defective, so I returned it and got a new one. They charged me for two services instead of one.
- Can never talk to representatives
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Folsom, Louisiana
Trying to get a refund for weeks
I purchased a mini system on 10-10-2025, ORD-DF-130961**-**529. I paid for a mini roof rack mount bracket $27.00 plus tax, which I did receive.
I also purchased a 12-volt vehicle cord to power this system. I was charged $49.00 plus taxes. I never received this cord. Since 10-23-25, I have been attempting to get credit and a return authorization to ship the bracket back.
I'm really sorry I got involved with Starlink now. The company said I had 30 days to try it, and if I was not satisfied with it, I could return it for a full refund. What a joke. I can't get any response from anyone about my two issues.
This is a really sad way to run a company. I'm going to contact my credit company and dispute the charges. Maybe someone at Starlink will wake up.
This is really, really a poor way to do business. I will post my experience on social media.
- It works most of the time
- No support to address the issue
Preferred solution: Full refund
User's recommendation: BUYER BEWARE!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Folsom, Louisiana
THEY DISABLED MY ACCOUNT
I've been attempting to get a credit of $49.00 for a 12-volt car cord that I can't use and don't want. I received an email from Vanessa requesting the credit.
Shortly after that email, my account was disabled for so-called suspicious activity. I would call it payback from Starlink. Of course, you can't talk to a human, just AI. It's been 2 days since they screwed me, and to make things worse, they charged me $50.00 for December service for a system I can't use.
This is a really poorly run company. No customer service at all.
- There is no way to contact for refund theives
Preferred solution: Apology
User's recommendation: DON'T DEAL WITH STARLINK!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Windsor, Colorado
Been 1 week since system was to be installed still a no show
Please call me ASAP now. Call me now.
I will throw this system in the trash today. This is the worst customer service I have had.
Preferred solution: Get it installed today or it goes in trash
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
Help with account setup for replacement starlink
Tried to call support, and when trying to speak with a carbon-based life form, it said the receptionist wasn't available.
- Great rural internet provider
- No option on app to replace old system with a new one after the old one 3 years old stopped working
Preferred solution: Help with account management for a replacement starlink system.
User's recommendation: Well I guess the best thing would be to have more people to answer phones.
Fresno, California
My internet disconnected from my devices and won't reconnect?
I can't get internet where I live except with Starlink. The router looks good but won't let me sign in?
The power went out and I checked everything is working fine signal good.
Did my password change? (253) 202-****
Rio Rancho, New Mexico
Every time I’ve chatted with the supposed chant who routes your call I’m directed to a form to fill out and a service charge of $5. And the end result? No resolutions
Every time Ive chatted with the supposed chatbot who then routes your call to a tech. However before connection Im directed to a form to fill out and a service charge of $5.
And the end result? No resolutions.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI took a road trip from April to July in a hurry and thought I had turned off my SafeLink for that time. I got back back late July and was changed for service for that time.
I'm 70 years old on SSI and lost everything I had, including my phone, tablet, and my Harley Davidson! I had it for 20 years and feel I have paid for that 3 months in advance for my internet service (all someone has to do is look up my data usage for that 3 months) and compare it to the first 3 and a half months to see if I am telling the truth!
- Are the only ones i can get service from
- Do not have any concession for the elderly or the low income people
Preferred solution: Price reduction
User's recommendation: If we let AI take over ( without a heart ) we are in deep trouble.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service
It has been over five months, multiple phone calls, multiple long waits to talk to supervisors, multiple promises that someone will get back to me to schedule installation, and once someone finally got scheduled through DSI, they left open holes in my walls and didn't even check connectivity, which I still do not have. I have purchased new equipment, which still sits on my shelf like oversized paperweights.
Complete incompetence is the only way I can describe their customer service. It's a shame that such a good product has zero support.
I could go on and on about what a horrible experience I have had, and I would suggest to anyone who is considering using Starlink, NOT TO, unless you plan on installing and troubleshooting it yourself. I can honestly say that I have never before worked with such incapable and incompetent individuals.
- Good technology
- Horrible and incompetent customer service
Preferred solution: All of the above.
User's recommendation: Absolutely not.
Boise, Idaho
Phone and satellite not working
My dad is 75 years old and lives in the mountains alone. His Starlink isn't working.
When his payment came due, he didn't have the funds in the bank. All you need to do is run the payment again so he can have his service turned back on. His name is Orval Rice, 3421 Panther Creek Road, Challis, ID 83226.
Phone number: 208-731-****. He's an elderly man, and he needs his services on in case of an emergency.
- Easy to get in contact with my elderly father
- When it is broke there is no live support
Preferred solution: Payment ran again and service turned back on
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Folsom, Louisiana
It's impossible to speak to someone. It's been over 2 weeks.
Never have been able to responce from my emails or phone calls. It's just a Black Hole.
No one will response to my complaint.
I'm really sorry I got involved with this company. Pissed Poor customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooked out of account..no internet service..rude customer service
Internet service disappeared..I can not access starlink app or website to put in a ticket..very rude people at 1 87* *** ****..told me not to call them..0 customer for Starlink..do not buy their service..
- Good rate
- Zero customer service
Preferred solution: Deliver product or service ordered
Starlink FAQs
Starlink is a subsidiary of SpaceX, a division of Elon Musk's spaceflight company. The company is a satellite internet constellation and was launched in 2019.
To initiate a Starlink login account via the company's app, install the app on your smartphone. You will have to input the same login credentials as you do for the company's official website. Once you download the Starlink app, you can use several account functions.
To activate the Starlink login account:
Enter the Starlink Identifier.
Follow this by clicking on New Account if you don't have an account already. If you have a Starlink account, click Existing Account.
Follow by entering your address and then choose service.
Here, enter your contact and billing details and select Place Order.
This completes the Starlink activation and generates the bill automatically every 30 days.
Users can cancel the Starlink constellation subscription anytime. Head to the Starlink Customer Portal and click Sign In. Enter the registered email address and password, then click Sign In. Once logged in, go to your Starlink login Account and click Manage Subscription. The last step is to click on Cancel and request a refund.
Starlink return policy states that the company's kit must be returned in an undamaged, untampered, and unmodified condition within 30 days of the payment due date. Once you do so, you will get the total refund price of the equipment. If you timely return your Starlink constellation Kit, you will also be refunded for the first month's service fee or rental fee, as applicable. To return the Starlink Kit or accessories, follow the instructions in the Return Policy in the Starlink Customer Portal.
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I have the same issue. Cancelled the service, did what the bot told me to do & service got reactivated & they stole $120 for Service which I clearly do not have due to no installer & unopened box to return.
No Label. No response. Fixed income.
I'm in trouble with my bank now. They seem to be scamming for money?