Starlink

Subject: Formal Complaint Urgent Action Required
Account Location: NG16 6GX
Dear Starlink Support,
I am filing a formal complaint due to serious account issues. I purchased my first Starlink system (Gen 1) on May 17, 2023, but the hardware failed on April 17, 2025. I then ordered a replacement (Gen 3) on June 5, 2025, expecting a clean transition but instead, I've been trapped with both accounts active and double-billed over £150/month.
I've missed no payments, yet you cut me off when I refused the duplicate charge. I'm now disabled, on low income, with heart issues, and this has had a severe impact on me. You've also ignored over 20 messages, falsely demanded the return of hardware I legally own, and even deleted my X posts, which feels like censorship and intimidation.
I cancelled on June 9, 2025, with service to end on July 3, but none of this has been resolved.
I demand:
1. Cancellation of all active accounts
2. No further charges
3. Written confirmation I owe nothing and keep my hardware
4. A formal apology
This has been reported to Ofcom, and legal action may follow by July 10, 2025, if unresolved.

I am an Australian consumer and I have not had internet now for two days and despite opening numerous tickets for assistance, no one has contacted me to rectify the issue.

To put it simply, I had some hardware issues and couldn't get my starlink to work for a day or two despite troubleshooting. I raise a ticket with starlink who immediately dispatched a replacement unit without any further communication with me for troubleshooting and before that arrived, my equipment was all working again.

I proceeded to send back the equipment that was prematurely sent to me. As soon as I dropped off the equipment at the post office to be returned my starlink account was deactivated before I got home.

Here are my issues:

1. Starlink added the replacement hardware to my account without any other unit becoming active and transferred my service to it

2. My current unit was active and is now deactivated but my account is being paid for linked to a unit that I never installed nor have in my possession

3.

I'm in Australia and you have absolutely no tech support for your customers here

4. Numerous tickets opened and no assistance for over 40 hours and counting

5.

I work from home and having no internet for 2 days now had cost me two days of wages, possibly 3 if it's not sorted ASAP

6. There is no way for me to rectify the issue without Starlink fixing it on their end and it is impossible to get contact from them or contact them

Starlink should not have deactivated an account with an active signal nor assumed and added a unit to my account and transferred my service to it when it's not even active.

The impossibility of having no assistance when it's urgently required has really put me off paying an absolute premium for internet services, starlink is almost twice the price of Australian NBN companies and has recent events highlight a significant failure in how you manage your global clientele.

Dear Starlink Support,

Thank you for your follow-up and the 125-pound router credit, two 75-pound credits (200 pounds total), and removal of my Gen 2 dish from billing. I'd like to clarify the issues experienced: your system sold me a Gen 3 router incompatible with my Gen 2 dish, causing months of service disruptions. From March to June, only automated responses addressed my tickets until June 28th. During this period, service cutoffs left me unable to contact my carer during two heart-related emergencies requiring ambulance visits (ECG evidence available). These credits, applied to my account, don't fully address the inconvenience and isolation caused. I'm sharing this to reflect what your company's actions have led to for a customer. Is this resolution considered fair by Starlink? Please advise.

Account Email:

Thank you,

Daniel --

I needed internet January before college started so I had the girl I was caring for order internet. I told her Id pay for the it.

She said ok. Apparently shes wasnt at all capable of handling any of her own affairs let alone those that involved her and I. She apparently got star link yall took the $281.46 out of my account. She said she called and canceled last month.

And she never received any emails from star link. Honestly I think she deleted every and all emails that had anything to do with star link. I didnt realize how mentally unstable she really was. I am still in school and still have no internet and now I dont even have the money star link took.

Her name is Linda Franske I dont even know the email she wouldve used. It was done January 15, 2025. The phone number she used was 808-769-****. And the card number I used was from my cash app card ending in 3794 Im Petrina Peak this is my card information.

Please just refund my money! Im so pissed off I let my guard down now Im paying the ultimate price.

tarlI am an Electrical Engineer, in the space business, I know how to diagnosis problems. The Wifi unit led was out.

No Wifi. I unplugged the power supply and measured the voltage coming out, it was ZERO. So I tried to contact Customer Service at StarLink. Hard finding the phone number.

Finally found it, called it and the recording said leave a message and we will can your within 72 hours. What! This is my main Internet connection. It of course said to use the web support site.

So I went over there, made a ticket 2 days ago. Nothing! Not even a response from their site. So I went searching the web for a more direct phone number and came across this site.

PH# is to SpaceX 310 363-****. Called them and left a message.

I am going to cancel the service and switch to Fiber.

Art least they should support their product. FYI, I am a big fan of Musk, SpaceX past tense StarLink.