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Gary S Dcj

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Customer service is non existent. Don’t buy

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Starlink - Customer service is non existent. Don’t buy
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Poor service Delivered a month late to wrong addy Doesnt work Download speed .001 download speed. You could get the message there faster riding a bike
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Loss:
$159
Pros:
  • Great hype
Cons:
  • Does not deliver

User's recommendation: Don’t buy

Anonymous
map-marker Edmonton, Alberta

Yes we’re trying to re connect our services to get services back om

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Can’t call Starlink can’t even speak with anyone can’t even start services poor rating for a company should be able to call when there’s problems, can’t eve speak with someone in regards to the account so can we just get a reliable phone number to speak to someone instead of this stupid txtn so we can get our services on plz
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User's recommendation: Poor

Anne W Xcc

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Help starting up

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Starlink - Help starting up
Starlink - Help starting up - Image 2
Can't get internet anymore. Worked fine 1 month ago, now won't connect. Tried rebooting and resetting 3 times. It is impossible to contact customer support by a landline phone and have no cell service in this rural area.
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Loss:
$700
Pros:
  • Fast
Cons:
  • No support

Preferred solution: Service restored

User's recommendation: Once you buy There it no customer service avaible without internet connection and alot of rural areas have no cell towers

William M Yip

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I haven't received my order

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Starlink - I haven't received my order
Starlink - I haven't received my order - Image 2
My order was shipped on 4-18-2024. I still have not received it. I contacted FedEx and they say its lost. They told me to contact Starlink and get them to file a claim. I can't talk to a customer Service Representative because there is not a phone number. I have emailed, talked to chat with No Results!! Please send me what I paid for or return my money!! Please Help Me!!!
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Loss:
$810
Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Good luck

Dennis A Rhe

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| map-marker Edmonton, Alberta

Great but no enough customer service or call customer service

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Starlink - Great but no enough customer service or call customer service
Starlink - Great but no enough customer service or call customer service - Image 2
Everything goes smoothly until having problems, it's really hard to get reply back or where to call for customer service, 2 days now I have been trying to fix starlink but nothing working. Change wire, reboot it, unplug power and other one, but still not working. I'm guessing now that my account is frozen. Payment goes through every 8th of the month. Thanks
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User's recommendation: Hopefully customer service and contacting more available.

Lysette Psz

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| map-marker Saint Louis, Missouri

Startlink destroyed need replacemt

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Starlink - Startlink destroyed need replacemt
StaHail destroyed my rooftop satellite. It needs to be replaced and all I get from starlink is they can't get my order and to try again later. I've tried several times a day since the hailstorm almost a week ago??? What can be done, or do I have to quit them and go to another internet service.
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Mary V Wmf

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No Internet connect for 36 hours

Starlink - No Internet connect for 36 hours
Starlink - No Internet connect for 36 hours - Image 2
I have had no internet connection for the past 36 hours. I have attempted multiple times to restore my internet connection with no success. Our account is with Charles Jeffery Vickers in Havana Florida. Please help immediately as 36 hours with no internet is unacceptable!
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Pros:
  • Good connection usually
Cons:
  • No phone number to contact anyone in customer service

Preferred solution: Restore Internet Connection.

User's recommendation: Don't wait 36 hours to contact customer service

Juan A Puy

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Porque pagué dos veces

Starlink - Porque pagué dos veces
tengo doble Californiavidarniarga es mi alquitránjeta y todavía yo dado que no he pagado por eso quiero un reembolso
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Loss:
$500
Pros:
  • Es muy organizado
Cons:
  • No tiene un centro de llamadas

Preferred solution: Price reduction

Abey A Moz

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Terrible customer service

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Starlink - Terrible customer service

I moved house and Starlink didnt work.Emailed them and said that they had problems in my area and closed the job inquiry.This started on 1 April 2024 and today its the 16 th. No further contact from Starlink and tried the equipment again today but signal says no internet connection ?? After a week of no internet and no internet calling the neighbours suggested I sign up with an alternative provider which Ive done at great expense and driving 250 kilometres to sort these issues.Ill be enquiring about the New Zealand guarantees Act in relation to Starlink being sold and guaranteed in New Zealand.

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Loss:
$900
Pros:
  • Concept is good but
Cons:
  • Customer service is terrible

Preferred solution: Full refund

User's recommendation: All the reviews complain about non-existent customer service.

Kurt S Uvg

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Discontinue Service

Starlink - Discontinue Service
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I no longer need my Starlink service and I am unable to log into my account using my username and password. I do not want any further charges billed to my account.
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Loss:
$5000
Pros:
  • Portability
Cons:
  • Hard to reach a human for customer service

Preferred solution: Full refund

User's recommendation: Great product but no actual customer service person.

Delilah B Uca

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Info about my account

Starlink - Info about my account
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Starlink - Info about my account - Image 3
Hello, can you please contact me back my starlink is not working.. it was showing a blinking white light on the modem, and now it is red..
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Preferred solution: Having problems with my starlink

Dmytro P Ufy

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Dmitropopovechkij292@***.com

Starlink - Dmitropopovechkij292@***.com
Starlink - Dmitropopovechkij292@***.com - Image 2
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Starlink - Dmitropopovechkij292@***.com - Image 5
Good afternoon, having stopped working with Starlink the day before yesterday.The day before yesterday Starlink stopped working. Offline mode and everything. And there is no Internet. And I lost access to my account.
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Preferred solution: restore starlinka account

Maenell H

Fraudulent activities

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Starlink - Fraudulent activities
Someone stole my banking account information with the debit card ending in 5216 and paid their bill in the amount of $120.00 to your company. I've never heard of this company and never patronized with your company. I WANT MY MONEY RETURNED TO MY ACCOUNT IMMEDIATELY!!
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Loss:
$120

Preferred solution: Full refund

Resolved
Elhag A

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Resolved: Rest Money 1.225€ for un dilivered 5 Starlink Standard kitOrder

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Rest Money 1.225€ for un dilivered 5 Starlink Standard kitOrder
Updated by user May 05, 2024

Company fixed the issue and I have been provided with apology.

Updated by user Apr 20, 2024

I have no order sent to my address I lost more Money for this delay order

Original review Apr 20, 2024
Since amonth i have payid for Starlink Bank account 1.225 for 5 Starlink kit but the Company did not sent the Order or my Money back to my account I have account with Starlink and i have already sent them many times with out positive Reply Please setle The Money to my acount as quickley as posiable Elhag Ali Germny
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Loss:
$2500
Pros:
  • Starlink standard kit
Cons:
  • No real people to talk to

Preferred solution: Full refund

Steve C Djx

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Verified Reviewer
| map-marker Leeds, Leeds

Router not on account - Issue

Starlink - Router not on account - Issue
Hi, we have a client that has just had starlink. And he keeps having "Router not on account" in a yellow warning box. The clinets starlink router details are: P/N: 346*****-***/A S/N: WAWC0269**** Hopefully this is an easy resolution. We look forward to hearing from you. Kind regards Bespoke Electrical Services Limited 07969 60****
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Seattle, Washington

Sorry no connection internet

Cannot connect to my already purchased Starlink? Ive done everything suggested still no internet???!
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User's recommendation: No recommendations

Ronnie Q Afm

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Verified Buyer
| map-marker Mont-Laurier, Quebec

Starlink suddenly offline

Starlink suddenly offline
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I have reboot my starlink so many times now, I have tried resetting it, I have unplugging it, reconnecting the cable, way too many times, and I still can't connect to my starlink, nothing seemed to work
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