Starlink
Starlink Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has 2.1 star rating based on 731 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Starlink to a friend or colleague.
- Rating Distribution
Pros: Great connection and speeds, Better speed, Easy set up.
Cons: No customer service, Zero customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has 2.1 star rating based on 731 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Starlink to a friend or colleague.
- Rating Distribution
Pros: Great connection and speeds, Better speed, Easy set up.
Cons: No customer service, Zero customer service, Customer service.76% of users think that Starlink should improve its Customer Service.
42% of users say that they might use Starlink in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "This is *** to reach them", "Internet service is reliable but if you have any issues good luck getting anything resolved within a reasonable time.", "Only use Starlink if you have no other options, there is 0 customer support", "STAY AWAY!", "Do not use this company, they have no customer service".
Most users ask Starlink for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Starlink Reviews
"Pause on service"
Good evening, I live at 129 Main St, Quincy, CA 95974. I am currently in Virginia and would like to pause activation until I return in May.
"Cancelation on order placed today 25th"
Cannot reach company to cancel ACC-591006*-***97-21 need to cancel now lets get this done eh klkkkkk ok come on this is bs all the way now ooooo when will I...
San Marcos, California
Cancelation on order placed today 25th
Cannot reach company to cancel ACC-591006*-***97-21 need to cancel now lets get this done eh klkkkkk ok come on this is bs all the way now ooooo when will I ever get this okd Im frustrated with this procedure
User's recommendation: This is *** to reach them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO INTERNET ACCESS
I am an Australian consumer and I have not had internet now for two days and despite opening numerous tickets for assistance, no one has contacted me to rectify the issue.
To put it simply, I had some hardware issues and couldn't get my starlink to work for a day or two despite troubleshooting. I raise a ticket with starlink who immediately dispatched a replacement unit without any further communication with me for troubleshooting and before that arrived, my equipment was all working again.
I proceeded to send back the equipment that was prematurely sent to me. As soon as I dropped off the equipment at the post office to be returned my starlink account was deactivated before I got home.
Here are my issues:
1. Starlink added the replacement hardware to my account without any other unit becoming active and transferred my service to it
2. My current unit was active and is now deactivated but my account is being paid for linked to a unit that I never installed nor have in my possession
3.
I'm in Australia and you have absolutely no tech support for your customers here
4. Numerous tickets opened and no assistance for over 40 hours and counting
5.
I work from home and having no internet for 2 days now had cost me two days of wages, possibly 3 if it's not sorted ASAP
6. There is no way for me to rectify the issue without Starlink fixing it on their end and it is impossible to get contact from them or contact them
Starlink should not have deactivated an account with an active signal nor assumed and added a unit to my account and transferred my service to it when it's not even active.
The impossibility of having no assistance when it's urgently required has really put me off paying an absolute premium for internet services, starlink is almost twice the price of Australian NBN companies and has recent events highlight a significant failure in how you manage your global clientele.
Preferred solution: Apology
User's recommendation: Likely returning to regular internet/NBN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want my money back you had 2 months with my money and I still have no *** internet
I can’t get my issue resolved why would I rate y’all as one I would promote
She said ok. Apparently shes wasnt at all capable of handling any of her own affairs let alone those that involved her and I. She apparently got star link yall took the $281.46 out of my account. She said she called and canceled last month.
And she never received any emails from star link. Honestly I think she deleted every and all emails that had anything to do with star link. I didnt realize how mentally unstable she really was. I am still in school and still have no internet and now I dont even have the money star link took.
Her name is Linda Franske I dont even know the email she wouldve used. It was done January 15, 2025. The phone number she used was 808-769-****. And the card number I used was from my cash app card ending in 3794 Im Petrina Peak this is my card information.
Please just refund my money! Im so pissed off I let my guard down now Im paying the ultimate price.
Preferred solution: Full refund
User's recommendation: Do your own *** don’t rely on anyone they might just have severe mental illness
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Eagle River, Alaska
Not impressed with starlink
they need live people that you can speak with. There customer service is terrible.
I had to search the web to find a phone number I could call. Then when I called I couldnt get through because my phone would not enable the speaker option. I emailed them and never got a reply.
Now I cant use starlink because theres no wifi where im going to set up and Im out of time. Starlink was a waste of money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInternet not working need help
Can’t get anyone to help me. Asked to talk to someone but no one calls back.
Very bad experience!! Hate not be able to talk to someone and get help!!!
Need easier access to talk to someone for help! My internet is not working and I need guidance.
I need a phone number to talk to a human! Please.
- No internet connection at all
Preferred solution: Just talk to someone about issue with my internet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cambridge, Massachusetts
Unable to activate starlink mini
Absolute rubbish
Purchased starlink mini followed prompts to activate it and I now have 3 kits on order with the original still purchase locked and unable to be activated. 24/7 support my *** 24 hours and no response at all. No ability to talk to a human being and fix the issue absolutely disgusting.
User's recommendation: Don’t do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPossibly order internet
Can't even call to inquire about it. Customer service line hangs up, and it has been very time-consuming.
- Elon musk
- Cost and customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEnding service
No weekend service available in the US. Must call M-F in the US to speak with a representative. I needed to get instructions about sending back my accessories and ending service due to a move.
User's recommendation: Call plenty of time in advance ahead of a move
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service
Been using this for the past two years, and as of today their poor team cannot respond to my ticket, as they mentioned it is the only way to contact them. Currently, with no internet, kids can't do homework, nor can I work from home.
Poor communication and poor customer service team who can't help, not respond other than automatic responses. Elon, you need a team to run this.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerItem returned
We bought an extra router and wound up not needing it. So we returned it and were told we would get a full refund.
We called after it showed it had been received and were told we would get the refund a week later. Ten days later, we called again because we still had no refund and were told a ticket was opened. We received an email stating that we received our refund and our bank must have denied it. We called the bank and they stated they never saw or denied a refund.
We have been trying to get a hold of someone at Starlink and we cannot contact anyone, and no one will contact us. That's over $200!
- Good service in my area when it works
- Customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPause on service
Good evening, I live at 129 Main St, Quincy, CA 95974. I am currently in Virginia and would like to pause activation until I return in May.
Preferred solution: A pause on service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
Service setup
No one available 24/7. Internet issues can happen anytime and any day. There is a definite need for 24 hour 7 days a week service.
User's recommendation: Be patient or try someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can't get ahold of anyone
My payment cleared 5 days ago, and still, there is no service. There is no number to call. I tried the number and cannot get in touch with anyone.
Preferred solution: My service activated
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingman, Arizona
Need expedite broken unit
I only used this once, and it's broken. I need it for a big trip and can't even get someone on the phone.
I need it really badly and now have no choice but to borrow it from someone else. How unreliable!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDay three - account still inactive - PLEASE CALL ME!!
Hello,
I have opened several tickets explaining that my service is inactive and I cannot reactivate it. The app says this is due to a billing issue but I paid my bill four days ago and still had service the day after I paid.
The money has left my account and I still have no service. Every time I open a ticket I get the same message telling me to check for an unpaid balance. I have NO UNPAID BALANCE and the app will not let me make another payment.
I need internet to do my job and I having to work from a coffee shop due to the lack of appropriate response to my tickets. I am requesting a PHONE CALL FROM A HUMAN to help me get my service reactivated.
- Great internet connection
- Zero customer service
Preferred solution: Apology
User's recommendation: I have excellent internet quality - I just can't figure out why they deactivated my account two days after I paid the bill, and still wont reactivate it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I need to have my service moved
Company fixed the issue and I have been provided with apology. on my own
I need my service moved to my new address on Wednesday the 26th. I have put in tickets to have this issue resolved, but I have not heard anything back. I work from home and need my service.
- Fast internet
- No direct phone line
Preferred solution: A response to my tickets
Starlink FAQs
Starlink is a subsidiary of SpaceX, a division of Elon Musk's spaceflight company. The company is a satellite internet constellation and was launched in 2019.
To initiate a Starlink login account via the company's app, install the app on your smartphone. You will have to input the same login credentials as you do for the company's official website. Once you download the Starlink app, you can use several account functions.
To activate the Starlink login account:
Enter the Starlink Identifier.
Follow this by clicking on New Account if you don't have an account already. If you have a Starlink account, click Existing Account.
Follow by entering your address and then choose service.
Here, enter your contact and billing details and select Place Order.
This completes the Starlink activation and generates the bill automatically every 30 days.
Users can cancel the Starlink constellation subscription anytime. Head to the Starlink Customer Portal and click Sign In. Enter the registered email address and password, then click Sign In. Once logged in, go to your Starlink login Account and click Manage Subscription. The last step is to click on Cancel and request a refund.
Starlink return policy states that the company's kit must be returned in an undamaged, untampered, and unmodified condition within 30 days of the payment due date. Once you do so, you will get the total refund price of the equipment. If you timely return your Starlink constellation Kit, you will also be refunded for the first month's service fee or rental fee, as applicable. To return the Starlink Kit or accessories, follow the instructions in the Return Policy in the Starlink Customer Portal.
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