Starlink
Starlink Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has 2.1 star rating based on 575 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Starlink to a friend or colleague.
- Rating Distribution
Pros: Great connection and speeds, Better speed, Easy set up.
Cons: No customer service, Zero customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has 2.1 star rating based on 575 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Starlink to a friend or colleague.
- Rating Distribution
Pros: Great connection and speeds, Better speed, Easy set up.
Cons: No customer service, Zero customer service, Customer service.77% of users think that Starlink should improve its Customer Service.
40% of users say that they might use Starlink in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don’t buy here.", "Don’t get it and waste your money", "Take the Your chances", "Live technical help", "Do what you like".
Most users ask Starlink for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Starlink Reviews
"My delivery date as pass and i don’t get no update on my package"
Very bad and disrespectful no workable contact number no option device your complaint trying to trying to reach out to Starling via email no respond.
Brentwood, Tennessee
My email address isn't recognized for me to log in
I cant sign in to update my billing information. I would like to pay my bill!
Have tried for several months and get frustrated because I cant get a live body to help me. I cant use your system unless I can log in.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm unable to sign in to my account
Right after activating my account, the create password page did not load up, nor did I get a confirmation email. However, the payment went through and the kit is active, but there's no way to sign into the account.
- Internet access is good
- Customer service sucks and risk of loosing your account
Preferred solution: I would like to access my account
User's recommendation: do not buy starlink, they're customer service is crap and there's alot of issues with the starlink kit. I'm locked out of my kit yet they taking cash out my card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Help starting up
Company fixed the issue and I have been provided with apology. Gave me next month free , Was the router so they sent me a new one and it came earlier then promised
Can't get internet anymore. Worked fine 1 month ago, now won't connect.
Tried rebooting and resetting 3 times. It is impossible to contact customer support by a landline phone and have no cell service in this rural area.
- Fast
- No support
Preferred solution: Service restored
User's recommendation: Once you buy There it no customer service avaible without internet connection and alot of rural areas have no cell towers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to setup equipment
Apparently, there is something defective in one or more pieces of equipment. It has been impossible to deal with your bots as they are unable to even understand the situation to give the appropriate information.
I spent over $800 on equipment that is basically worthless. At this point, I just want my money refunded and to be done with this nightmare.
I cannot even get messages to go through, as I get: 'There is an unexpected error, and we cannot send this to Starlink right now. Please try again later.' It doesn't matter what time of day or night you try...
- After dealing with this situation
- Absolutely no customer service at allthis company is a complete joke
Preferred solution: Full refund
User's recommendation: Stay away from this company!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Did not receive my Starlink and they’re trying to bill me
Company fixed the issue and I have been provided with apology. I made complaints through you and I got refunded
Cant talk to a real person to resolve this issue I purchased the device and havent received it so Im trying to get a refund but it is hard when they dont have a phone number to call to speak with someone I dont want to talk with a robot. I am a single mother who doesnt have money to throw around and I thought that starlink would help me with the internet but I dont have it in my possession so Im trying to get my money back
Preferred solution: Full refund
User's recommendation: Do not buy
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington, Virginia
Can’t speak to no one!! Need help
Ordered starling never got confirmation email or tracking number but yet starling Hawthorne California already took it from chevcking account!!
User's recommendation: Don’t get it!!
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I haven't received my order
My order was shipped on 4-18-2024. I still have not received it.
I contacted FedEx and they say its lost. They told me to contact Starlink and get them to file a claim. I can't talk to a customer Service Representative because there is not a phone number.
I have emailed, talked to chat with No Results!! Please send me what I paid for or return my money!!
Please Help Me!!!
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Good luck
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I know it's a good internet service but it's taking too long to get to me
I have ordered a starlink was to get it from the 10 then the address to is the deadline still haven't see it
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Parkston, South Dakota
Starlink has no customer service.
There is literally no Tator support its the same thing over and over. Make sure its plugged in.
Reboot it. Still nothing.
So they sent new one took 3 weeks to get here and still no internet. When Starlink works its great but if it ever goes down good luck getting it back up; and they do not care if you have internet or not!
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: I want to speak with a live representative
Company fixed the issue and I have been provided with apology. I don’t even remember I just remember that everything is working fine and wonderfully now and we’re happy with Starlink
I have spoken with a representative before, but cannot reach one now. I started an application for service and there was a problem.
I am trying to see if the problem is resolved and when I can start service.
This is a terrible start to what is supposed to be the very best service. This is not SERVICE!
Preferred solution: I would like to SPEAK with a representative!
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Verified Reviewer
Resolved: It would be amazing if they offered any sort of customer service
Company fixed the issue and I have been provided with apology. Its in my review
I installed Starlink as soon as it was made available in our area. I only purchase and use their hardware so as not to interfere with any warranty, if one existed. For the first time in our tenure as customers, their service went down and would not respond to anything we tried from their online troubleshooting. I finally got to the place where I could submit a 'trouble ticket', which required that I take photos and attach those to the ticket before their system would allow me to submit a ticket.
Keep in mind that I am in a very rural area where there is no service at all. Trying to attach photos to the trouble ticket was impossible. My cell service barely downloads the FAQs they had on their website. I couldn't find a phone number to call.
I finally forced the trouble ticket by attaching blank pictures that had no file size to them. Then, I was given a trouble ticket number but no further instructions. I waited, and waited, and finally, after checking all the hardware for malfunctions and changing out the router to another one I had on hand from Starlink, the satellite dish came back online. I spent four hours troubleshooting this along with climbing on my roof to the dish location multiple times.
I was relieved to have it working again yet annoyed that there was no way to communicate with Starlink. At 2 a.m. the following day, I received a response to the trouble ticket. The response apologized for the inconvenience, stated they could see we were back online, and offered to send a replacement cord and one free month of their service for the inconvenience caused.
That was generous, yet it really doesn't make up for the lack of customer service. It would be different if their monthly subscription was incredibly reasonable, which it is not. I understand low cost for low service, but they are high priced with low service.
This model won't do well in the long run, in my opinion. Still, they are the best game in town, so we put up with it, much like so many other ISPs.
- Simple set up
- Reliable internet
- Great upload and download speeds
- No tech support
- No way to reach a live person
Preferred solution: I received 1 month free for the inconvenience of the lack of service. I am satisfied.
User's recommendation: Be Prepared for No Tech Support
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can't reach customer service live
When trying to reach customer service for refund on service not being used, it seems that there isn't any live number to call. I wasn't aware that it can get pause when not in use.
So I didn't pause until a week later. So now I was charged for a service that will not be use for that month period. Please refund if possible only the 1 time service.
I plan on resuming when we get to our destination. Thank you,
Regards,
Myra Taylor
- No customer service available
Preferred solution: Full refund
User's recommendation: It totally depends on how this matter is resolved.
Schlechter Support, Rückgabe verweigert innerhalb der 30 Tage Frist
Ich habe das Kit in Kenya über Jumia in Diani gekauft. Und Jumia verweigert die Rücknahme.
Ich wollte zumidas KIT muss innerhalb von 30 Tagen nach Kenia zurückgegeben werden, kann es aber nicht von meinem Account lösen. Der Support über die App funktioniert nicht, keine Antwort oder unzutreffende Antworten.
Keine Hilfe von Starlink, Jumia verweigert Rückgaberecht, wie auf dem Foto zu sehen ist.
Und Starlink verweigert das Herauslösen aus meinem Starlinkaccount. Alles Schwindel mit dem Rückgaberecht.
Preferred solution: Full refund
User's recommendation: Hände weg von Starlink!
Schlechter Support, Rückgabe verweigert innerhalb der 30 Tage Frist
Ich wollte mittels KEs mSiess innerhalb von 30 Tagen nach Kenia zurückerstattet werden, kann es aber nicht von meinem Konto lösen. Der Support über die App funktioniert nicht, keine Antwort oder unzutreffende Antworten.
Keine Hilfe von Starlink, Jumia ichrweigert Rückgaberecht, wie auf dem Foto zu sehen ist.
Und Starlink verweigert das Herauslösen aus meinem Starlink-Konto. Alles mit dem Rückgaberecht.
- Angeblich schnelles internet weltweit
- Grottenschlechter support
- Geld verloren 45500 ksh
- Ruecknahme des kits von jumia
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edmonton, Alberta
Great but no enough customer service or call customer service
Everything goes smoothly until having problems, it's really hard to get reply back or where to call for customer service, 2 days now I have been trying to fix starlink but nothing working. Change wire, reboot it, unplug power and other one, but still not working.
I'm guessing now that my account is frozen.
Payment goes through every 8th of the month. Thanks
User's recommendation: Hopefully customer service and contacting more available.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lost shipment
The website shows that the package has been delivered, but I haven't received anything from the post office. I am trying to resolve the missing package issue before my Starlink is suspended.
I have tried to contact a customer service representative, but I have been given someone's personal number. I want to figure out what is going on with my Starlink shipment.
Preferred solution: Deliver product or service ordered
Starlink FAQs
Starlink is a subsidiary of SpaceX, a division of Elon Musk's spaceflight company. The company is a satellite internet constellation and was launched in 2019.
To initiate a Starlink login account via the company's app, install the app on your smartphone. You will have to input the same login credentials as you do for the company's official website. Once you download the Starlink app, you can use several account functions.
To activate the Starlink login account:
Enter the Starlink Identifier.
Follow this by clicking on New Account if you don't have an account already. If you have a Starlink account, click Existing Account.
Follow by entering your address and then choose service.
Here, enter your contact and billing details and select Place Order.
This completes the Starlink activation and generates the bill automatically every 30 days.
Users can cancel the Starlink constellation subscription anytime. Head to the Starlink Customer Portal and click Sign In. Enter the registered email address and password, then click Sign In. Once logged in, go to your Starlink login Account and click Manage Subscription. The last step is to click on Cancel and request a refund.
Starlink return policy states that the company's kit must be returned in an undamaged, untampered, and unmodified condition within 30 days of the payment due date. Once you do so, you will get the total refund price of the equipment. If you timely return your Starlink constellation Kit, you will also be refunded for the first month's service fee or rental fee, as applicable. To return the Starlink Kit or accessories, follow the instructions in the Return Policy in the Starlink Customer Portal.
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join the club I am trying to get ahold of them and tried all the phone numbers google gave me. can't email, message or phone. did the Ticket thing and no reply.