Starlink

Subject: Formal Complaint Urgent Action Required
Account Location: NG16 6GX
Dear Starlink Support,
I am filing a formal complaint due to serious account issues. I purchased my first Starlink system (Gen 1) on May 17, 2023, but the hardware failed on April 17, 2025. I then ordered a replacement (Gen 3) on June 5, 2025, expecting a clean transition but instead, I've been trapped with both accounts active and double-billed over £150/month.
I've missed no payments, yet you cut me off when I refused the duplicate charge. I'm now disabled, on low income, with heart issues, and this has had a severe impact on me. You've also ignored over 20 messages, falsely demanded the return of hardware I legally own, and even deleted my X posts, which feels like censorship and intimidation.
I cancelled on June 9, 2025, with service to end on July 3, but none of this has been resolved.
I demand:
1. Cancellation of all active accounts
2. No further charges
3. Written confirmation I owe nothing and keep my hardware
4. A formal apology
This has been reported to Ofcom, and legal action may follow by July 10, 2025, if unresolved.

It has been over five months, multiple phone calls, multiple long waits to talk to supervisors, multiple promises that someone will get back to me to schedule installation, and once someone finally got scheduled through DSI, they left open holes in my walls and didn't even check connectivity, which I still do not have. I have purchased new equipment, which still sits on my shelf like oversized paperweights.

Complete incompetence is the only way I can describe their customer service. It's a shame that such a good product has zero support.

I could go on and on about what a horrible experience I have had, and I would suggest to anyone who is considering using Starlink, NOT TO, unless you plan on installing and troubleshooting it yourself. I can honestly say that I have never before worked with such incapable and incompetent individuals.

My Verizon phone is stolen and controlled by someone else who is involved in fraudulent activity and the phone is in my name is controlling the STARLINK account. I cannot get in with my number 907-715-**** because the primary number that was stolen from me has control of all of my accounts on my phone and on my own phone, I have in my possession right here they have control all of my accounts, including my bank account in town, it would be nice if you could capture the Verizon phone whatever the number is because the state troopers are not going to catch the phone.

Theyre gonna let these people continue their fraudulent activity so then they can convict me of their crimes so then this they can finally get rid of me so then the state can implement my business plans for themselves cause For 40 years they tried to kill me for my business plan and now they have someone controlling my STARLINK account which was controlling my cameras which they controlled everything now and now that doesnt work for me so I unplugged it. When will you let my STARLINK cant work for me and arrest the person who stole my account with my stolen Verizon phone if you cant put a stop this *** who stole my phone and involved in fraud and activity. Youre no different than the crooked cops whos protecting *** criminals. If I cant get my account back in my name and get the money I paid for it Not for anybody else to use, but you let everybody else use my account that I paid for and I cant use it so if I cant use my account, I guess I should go all over to social and make sure STARLINK so special for helping criminals control my life with my own account And you cant stop it with the military security also with military military security how the *** did they control my account?

Oh thats right Verizon gave my phone to criminals to *** my life up and theres no one including the military grade security can stop it. What the *** *** if you cant stop the criminals with military security then this country is *** and I think everybody on two shows you should know but Im gonna give you 24 hours to figure this *** out and get back with me or Ill just make a famous like the biggest dumb *** *** as you are thinking, no one ever know that were *** disabled veterans around guess what Im not dead yet until I die. I should make STARLINK and Elon famous for eating in a bedding criminal activity on his military security platform. Do you like that?

I dont Im tired of this *** I want my account back in my name. I can use it With the military security.

That was supposed to stop this *** but didnt clean your truck. Get your act together cause Im tired of this *** I think you should be made famous for allowing criminals to overthrow my account knowing they took my Verizon phone to do it with and you dont give a flying *** why I dont *** know but Im really *** tired of being *** by every *** body sorry *** country

I purchased a mini system on 10-10-2025, ORD-DF-130961**-**529. I paid for a mini roof rack mount bracket $27.00 plus tax, which I did receive.

I also purchased a 12-volt vehicle cord to power this system. I was charged $49.00 plus taxes. I never received this cord. Since 10-23-25, I have been attempting to get credit and a return authorization to ship the bracket back.

I'm really sorry I got involved with Starlink now. The company said I had 30 days to try it, and if I was not satisfied with it, I could return it for a full refund. What a joke. I can't get any response from anyone about my two issues.

This is a really sad way to run a company. I'm going to contact my credit company and dispute the charges. Maybe someone at Starlink will wake up.

This is really, really a poor way to do business. I will post my experience on social media.