Starlink
Starlink Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has 2.1 star rating based on 758 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Starlink to a friend or colleague.
- Rating Distribution
Pros: Great connection and speeds, Easy set up, Better speed.
Cons: No customer service, Zero customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has 2.1 star rating based on 758 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Starlink to a friend or colleague.
- Rating Distribution
Pros: Great connection and speeds, Easy set up, Better speed.
Cons: No customer service, Zero customer service, Customer service.76% of users think that Starlink should improve its Customer Service.
42% of users say that they might use Starlink in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Use the items that come with the system first. If you want to change something, at least you know your new System works as soon as you set it up for the first time.", "Don't bother", "Have phone number available for personal contact.", "Stay away", "Don't get pissed off. Getting pissed off shows a lack of self control and is savage behavior.".
Most users ask Starlink for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Starlink Reviews
"Not able to get Starlink connection . new customer"
Starlink has great service. I was trying to set up my router and dish and couldn't get on no matter what I tried. I put in a ticket for help and a rep...
"My service"
Can speak to anyone, only get repeat emails that make absolutely no sense. Very disappointing service 
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Initial set up. Problem connecting
Set up the Starlink system as directed. It wouldnt connect to satellite.
After many attempts that failed, I put in a ticket for help.
I was contacted within a few hours and the representative got me online.
Reason for problem: I purchased an extra long cable which was preventing connection. I found I didnt need one so long.
Once I used the cable that came with the system, i connected immediately.
Great customer service. Assured me I made a good decision switching to Starlink.
User's recommendation: Use all parts that come with system when first setting up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO INTERNET ACCESS
I am an Australian consumer and I have not had internet now for two days and despite opening numerous tickets for assistance, no one has contacted me to rectify the issue.
To put it simply, I had some hardware issues and couldn't get my starlink to work for a day or two despite troubleshooting. I raise a ticket with starlink who immediately dispatched a replacement unit without any further communication with me for troubleshooting and before that arrived, my equipment was all working again.
I proceeded to send back the equipment that was prematurely sent to me. As soon as I dropped off the equipment at the post office to be returned my starlink account was deactivated before I got home.
Here are my issues:
1. Starlink added the replacement hardware to my account without any other unit becoming active and transferred my service to it
2. My current unit was active and is now deactivated but my account is being paid for linked to a unit that I never installed nor have in my possession
3.
I'm in Australia and you have absolutely no tech support for your customers here
4. Numerous tickets opened and no assistance for over 40 hours and counting
5.
I work from home and having no internet for 2 days now had cost me two days of wages, possibly 3 if it's not sorted ASAP
6. There is no way for me to rectify the issue without Starlink fixing it on their end and it is impossible to get contact from them or contact them
Starlink should not have deactivated an account with an active signal nor assumed and added a unit to my account and transferred my service to it when it's not even active.
The impossibility of having no assistance when it's urgently required has really put me off paying an absolute premium for internet services, starlink is almost twice the price of Australian NBN companies and has recent events highlight a significant failure in how you manage your global clientele.
Preferred solution: Apology
User's recommendation: Likely returning to regular internet/NBN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t activate starlink
We won this Starlink, and we can't sign in or activate it. We've been trying to activate it for 3 days now.
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Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want my money back you had 2 months with my money and I still have no *** internet
I can’t get my issue resolved why would I rate y’all as one I would promote
She said ok. Apparently shes wasnt at all capable of handling any of her own affairs let alone those that involved her and I. She apparently got star link yall took the $281.46 out of my account. She said she called and canceled last month.
And she never received any emails from star link. Honestly I think she deleted every and all emails that had anything to do with star link. I didnt realize how mentally unstable she really was. I am still in school and still have no internet and now I dont even have the money star link took.
Her name is Linda Franske I dont even know the email she wouldve used. It was done January 15, 2025. The phone number she used was 808-769-****. And the card number I used was from my cash app card ending in 3794 Im Petrina Peak this is my card information.
Please just refund my money! Im so pissed off I let my guard down now Im paying the ultimate price.
Preferred solution: Full refund
User's recommendation: Do your own *** don’t rely on anyone they might just have severe mental illness
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No mesh on Refurbished Mini...also what is the password for the network
Company fixed the issue and I have been provided with apology. I canceled the payment on my credit card.Right away.....they contacted me and emailed me a return label.Starlink is great when it works and really bad when it does not.
The app states a WiFi password as WiFi *****. That does not work when connecting to the Starlink network.
I can see the unit in my WiFi options as I have given it a name. In addition, the update was supposed to happen last night, and it failed. It still states no mesh. I have unplugged it and tried to reboot via the app.
Everything fails.
There is a Mini on my RV, and I want to leave in a week. Do I need to return this and forget Starlink?
- It is great when it works
- It is the only options when on the road in dry camping or no cell
Preferred solution: Full refund
User's recommendation: The standard Starlink on my house worked just fine. The Mini seems to have issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Help center is ignoring me
Well, I paid my bill after my account was suspended because I had old payment information. Everything was corrected, and the bill was paid in full.
My service has not been turned back on, and the help desk is completely ignoring me and telling me nothing for several days. I haven't had service in 5 days.
- Internet service works well for a rural area
- Worst customer service experience i have ever had
- Service is spotty at best in the rain
Preferred solution: I lost over 5k in business so far
User's recommendation: Absolutely don’t waste your money but if you do good luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cannot login to starlink account
Company fixed the issue and I have been provided with apology. The issue was rectified once they checked my email address and account confirmation
Signed up for Starlink and received a confirmation number, and I cannot log in to my account as they say my email address and phone number are invalid.
Preferred solution: To be able to sign in
User's recommendation: Have a phone number to speak to a real person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI bought 2 antennas about 3 months ago one of them broke and I called for a replacement under warranty so I was told that needed to pay again for a new one which I did on 4/23 /25
I was told they would refund me once they received the old one. I haven't received the new one yet, and when you call, their support number is not working.
They have a very poor warranty department. My house is without WiFi, without an alarm, and without cameras. By now, I should have the new antenna already.
I don't know what's going on. I was told today that they needed another week; no explanation at all.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Sign up for service
Company fixed the issue and I have been provided with apology. I was misinformed by a friend about the monthly charges in our area.
The residential rate I requested from Starlink was never available here, so the information they provided was accurate. I signed up for the more expensive rate.
Nothing has happened yet. I'm still trying to sign up for the residential lite service, but your site won't allow me to do so when I enter my address.
My friend who lives near me has the $80 plan, so I know it's available at my location (1331 Green Mtn. Dr., Livermore, CO 80536).
- Website problem
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo contact with carbon base . Trying to start new service.
Cannot find a human interface phone number. I would appreciate one-on-one contact.
I am trying to get internet for travel. I am retired and a gamer.
My wife and I are on a road trip in the United States. Please call me at 805-610-****.
Preferred solution: Help with starting new service
User's recommendation: Have phone number available for personal contact.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStarlink Fraud No Resolution
My Starlink account was taken over by a scammer. They got my information by claiming to be customer support to help with the installation process.
Once they had my account information, they charged random service charges and then replaced my administrative rights. I do not have permission to access billing, see my account information, change user status, view customer support tickets, or cancel the account.
Starlink's only customer support is through their website and through an account, so all help requests are going directly to the account hijackers. I cannot get a response from Starlink to close the account.
- Fast internet in rural locations
- No fraud protection or tech support outside web platform
Preferred solution: Starlink to close my hijacked account and allow me to open a new on so I do not have to replace my dish.
User's recommendation: Only use Starlink if you have no other options, there is 0 customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't get into my account
Can't get help, broke my old phone and can't get into my email to open the Starlink app, can't get ahold of anyone so this is ***
- Internet on the go
- No help at all
Preferred solution: Email and password changes
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
Setup service plan
Have a method to resolve issues that occur do to question that are not answered with the minimum of information that is presented. It would also be nice to have an actual phone number or chat service available for these issues. It's almost like you are expected to resolve your own problems!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not access my account
I keep getting billed for a service that was cancelled over 4 months ago, and I can't access my account. I didn't receive any emails or phone calls.
- No customer service access to people
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInternet slowed way down
I need to speak to somebody. I'm unable to make a payment using the app, and my internet has slowed way down. Nancy Danner
- No operator to talk to
Preferred solution: I'd like to make a payment so that my Internet will speed up. It's running really slow.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one has talked with me
Trying to sign up. I received an email telling me I could. The site won't let me pay; it says there is already an account with that email.
- Cannot contact customer service
Preferred solution: Signed up
User's recommendation: Run
Starlink FAQs
Starlink is a subsidiary of SpaceX, a division of Elon Musk's spaceflight company. The company is a satellite internet constellation and was launched in 2019.
To initiate a Starlink login account via the company's app, install the app on your smartphone. You will have to input the same login credentials as you do for the company's official website. Once you download the Starlink app, you can use several account functions.
To activate the Starlink login account:
Enter the Starlink Identifier.
Follow this by clicking on New Account if you don't have an account already. If you have a Starlink account, click Existing Account.
Follow by entering your address and then choose service.
Here, enter your contact and billing details and select Place Order.
This completes the Starlink activation and generates the bill automatically every 30 days.
Users can cancel the Starlink constellation subscription anytime. Head to the Starlink Customer Portal and click Sign In. Enter the registered email address and password, then click Sign In. Once logged in, go to your Starlink login Account and click Manage Subscription. The last step is to click on Cancel and request a refund.
Starlink return policy states that the company's kit must be returned in an undamaged, untampered, and unmodified condition within 30 days of the payment due date. Once you do so, you will get the total refund price of the equipment. If you timely return your Starlink constellation Kit, you will also be refunded for the first month's service fee or rental fee, as applicable. To return the Starlink Kit or accessories, follow the instructions in the Return Policy in the Starlink Customer Portal.
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