Starlink

I am writing to request urgent help with accessing my Starlink account. My name is Sahr Gbetuwa Sandi from Sierra Leone, and my Starlink identifier is KIT4M0252****SX4.

Over the past few months, when I purchased my Starlink and opened my account, I opened a corporate account instead of a personal account. In that note, I wasn't able to provide the document for verification, so my account was suspended. I waited for over 3 months to open a new account. While I was trying to open my new personal account, it was difficult for me, so I contacted the support team via ticket.

We went back and forth, and then I was able to open my new personal account, and my account was restored. While creating my new account, unfortunately, I used the same details as the suspended account. When I established my new account, whenever I tried to log in, it took me back to my old suspended account. I contacted the support team again using the same ticket, demanding that they delete or remove my first suspended account so I can be directly accessing my new account, which the support staff agreed to and claimed to do so.

But again, after the support staff had done so, when I accessed my account, I won't be able to have full access to view my profile and other user updates, which has been very worrisome to me because I need full access. When I try to get another ticket to communicate, it keeps saying I do not have permission to view this page. To me, it feels like the support staff deleted my new account instead of the old one. Now, I have subscribed to the internet, I have access to the internet, but I cannot have full access to my account.

Please, I want this to be treated with urgency as I do not want to lose my account again and know the status of my account since it is running, as I want to make necessary updates. Thanks, Sahr Gbetuwa Sandi, Starlink identifier is KIT4M0252****SX4.

Good day,

It is really annoying me not to be able to move my account from Rwanda to the DRC where I live now. I paid my account in full for 3 months as per the rules and regulations of Starlink that I cannot move my account before I paid for 3 months, which I did without hesitating or complaining. For the last 5 months, there has been an outstanding amount of 0.47 RWF ($0.03). This is not my mistake; I have complied and paid everything to Starlink Rwanda. I have contacted the Starlink support on numerous occasions without the problem being resolved. On my Starlink app, it shows a zero balance, but when I pressed pay, it goes through on my bank account for RWF 100. I tried it 3 times.

Can you please assist with this problem? I really think it's unfair that I am being punished for $0.03, which wasn't my fault. I have done all the payments as requested. I'm not stealing or trying to be dishonest in any way. I only want my account to be moved from Rwanda to the DRC.

Regards,

Paul van Jaarsveld

Imagine how stupid this senior citizen now feels. I got the email for the StarLink being installed in my area and it was a better deal and I'd save $50 a month over Cox Internet.

I ordered it after it checked my area. Installation was part of the deal so I felt it had installers in my area. I ordered it. After receipt I got an email to order installation.

I did so. Then I'm contacted by an out of state installer who immediately says they cannot install in my chosen time (7am - noon) but they can come same day 1pm - 6pm). We agreed on this. Just an hour before they're supposed to be at my home, they sent a msg that they won't be coming.

I txt them as to why. They had nobody coming to my area to install. I asked when. They said they'd let me know and they were hiring more people and maybe within a month.

I told them thank you, and take me off the list. I had to have it sooner due to the 30 day thing to return. I setup the return and no label to return came to me. I checked the spam folder, too.

I got the confirmation of the Order so it shouldn't go to spam, anyway. I went to my StarLink acct and say there was no label sent and no response. I engaged Grok-bot which misled me into reactivation (in order to cancel again) to get the label sent. I did as Grok said.

It activated the subscription and I owed the first month right then and there. By end of day, they did take $120 out of my bank acct. I did everything I could to find a way to stop the process and in doing this realized StarLink had my money for a subscription not started, not taking out of box. No bytes and yet they took my money - which was supposed to be for my monthly beef subscription (which I had to put on hold because StarLink took the money).

I realize much of this is automated, and Ai. I've left note after note in the ticket Grok-bot had me created. I go back and nobody has responded, 48+ hrs later. I feel like StarLink/SpaceX has created a system that cheats the stupid senior citizens.

I need to get my money back, in full. I need the prepaid label to send back the unit; unopened or used. I need help and yet there is nobody to help; just automation that is cold, unfeeling, and inaccessible. I've tried the phone number only to have to leave a msg, twice.

No response is forthcoming.

Grok-bot keeps telling me the same thing over and over: to leave more notes in my ticket and that someone would see it but I've left a dozen or more 'notes' and I get no response. Grok-bot is useless.

My satellite is installed. Starlink has misspelled my email therefore I am unable to access anything not even a service request.

My acc # is DF-106665**-**017-41

My email is xxxxxconstruction@***.com BUT starlink spelled it as xxxxxconstraction@***.com

The word construction is obviously misspelled. Your customer service is nonexistent and tech support as well, they are in India and are curt and rude as well. I have no way to fix this since I have no access. Your site won't allow me in ANYWHERE.

IF I don't get anyone to change my email you can be sure your satellite which is installed on my roof will be placed in the trash bin.

I have had no help from anyone. MD