Starlink
Starlink Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has 2.1 star rating based on 655 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Starlink to a friend or colleague.
- Rating Distribution
Pros: Great connection and speeds, Better speed, Easy set up.
Cons: No customer service, Zero customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has 2.1 star rating based on 655 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Starlink to a friend or colleague.
- Rating Distribution
Pros: Great connection and speeds, Better speed, Easy set up.
Cons: No customer service, Zero customer service, Customer service.77% of users think that Starlink should improve its Customer Service.
41% of users say that they might use Starlink in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don’t do it they don’t have people that work there it’s all computer people and they won’t help you", "What is Spacex!SpaceX? Trying to reach STARLINK!", "When you Google Starlink and you're in a country have a current phone number that's easy to access without all the ***", "Starlink called me Thanksgiving Day and fixed my issue", "Not to good Sorry".
Most users ask Starlink for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Starlink Reviews
"Constantly buffering"
No matter what I do I can't get rid of buffering. I have the gen 3 system. For the money I payed I did not want to deal with constant buffering. User's...
San Jose, San Jose
Billing issues still
Hello I am still having billing issues. I have contacted my card services 4 times now and you are still having issues with my payments.
Could it be something wrong on you're end. I'm trying to reach them again.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingman, Arizona
Need expedite broken unit
I only used this once, and it's broken. I need it for a big trip and can't even get someone on the phone.
I need it really badly and now have no choice but to borrow it from someone else. How unreliable!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Restricting
Nobody would answer the phone no help at all
Nobody answered my calls,I called left message and called 5 more times nothing Im probably going to cancel Starlink no good company
User's recommendation: Don’t bother
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I cant access my account
The issue still hasn't been resolved, even after providing both photo verifications that I was asked for. They sent an email stating that when I sent these, they would reset my account.
- Recieve wonderful internet speeds and have for almost 2 years
- No support to address the issue
Preferred solution: Access to my account to make a payment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong email
I cannot log in to the account due to an error in writing the email registered on the network now, but I meant ezo79031@***.com And before I could make sure of the type of error in the letters, the application exited the registration requesting to register again, and when I entered the above email, it gave me that it is not registered
Preferred solution: Recover my email
User's recommendation: Wrong email problem
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Buffalo, New York
Cancellation
I bought a car that I traded back within 2 months and wanted ato cancel the service and possibly get refunded
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm unable to sign in to my account
Right after activating my account, the create password page did not load up, nor did I get a confirmation email. However, the payment went through and the kit is active, but there's no way to sign into the account.
- Internet access is good
- Customer service sucks and risk of loosing your account
Preferred solution: I would like to access my account
User's recommendation: do not buy starlink, they're customer service is crap and there's alot of issues with the starlink kit. I'm locked out of my kit yet they taking cash out my card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Burnaby, British Columbia
Need to change email
I have to change my email to login and also need to change phone number so I can login to pay my bill. Need to contact a person to help me change my information to pay my bill cause I have no access to the phone or Gmail that's on my account. So please have someone to contact me so I can pay my bill.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Help starting up
Company fixed the issue and I have been provided with apology. Gave me next month free , Was the router so they sent me a new one and it came earlier then promised
Can't get internet anymore. Worked fine 1 month ago, now won't connect.
Tried rebooting and resetting 3 times. It is impossible to contact customer support by a landline phone and have no cell service in this rural area.
- Fast
- No support
Preferred solution: Service restored
User's recommendation: Once you buy There it no customer service avaible without internet connection and alot of rural areas have no cell towers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to setup equipment
Apparently, there is something defective in one or more pieces of equipment. It has been impossible to deal with your bots as they are unable to even understand the situation to give the appropriate information.
I spent over $800 on equipment that is basically worthless. At this point, I just want my money refunded and to be done with this nightmare.
I cannot even get messages to go through, as I get: 'There is an unexpected error, and we cannot send this to Starlink right now. Please try again later.' It doesn't matter what time of day or night you try...
- After dealing with this situation
- Absolutely no customer service at allthis company is a complete joke
Preferred solution: Full refund
User's recommendation: Stay away from this company!
Winnipeg, Manitoba
I want to know why my account was disabled and I would like to know why that happened
I want help with the service because my account won't let me in when I try to log in. It tells me that it's disabled and I can't log in.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Did not receive my Starlink and they’re trying to bill me
Company fixed the issue and I have been provided with apology. I made complaints through you and I got refunded
Cant talk to a real person to resolve this issue I purchased the device and havent received it so Im trying to get a refund but it is hard when they dont have a phone number to call to speak with someone I dont want to talk with a robot. I am a single mother who doesnt have money to throw around and I thought that starlink would help me with the internet but I dont have it in my possession so Im trying to get my money back
Preferred solution: Full refund
User's recommendation: Do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
What roof top mount do I purchase
My Starlink dish does not have screws at the back to screw in the typical rooftop mount. Instead, I was delivered a Starlink dish that has a pole from the dish. I need to mount it on my roof but I cannot find the proper mount. I live in a very windy area, so the mount has to guarantee no 'sway, turning, movement.' Which mount should I buy? Please let me know and also send a photo. Can you please respond quickly as I need to mount it before the snow arrives? Thank you.
Deb Sanderson - Customer # ACC-352727*-***68-23.
138 Devils Glen Rd
Northern Bruce Peninsula N0H 2T0
647-457-****
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Verified Reviewer
No one to fing talk to about service not working
Starlink just stopped working. I bought another set, but it's still not working. The same problem persists: it's connected, but there's no internet.
- Good coverage complacent arrogant customer support
- Too expensive
User's recommendation: Live in the city get broadband
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Service is not working
I am disgusted we payed for 6 month of served to get at a cheaper rate started in August didnt receiver till Sept check the account we chat called dozens of times now we have no service and have had a terriable time contacting starlink I want someone to call ASAP and straighten this issue out 1-40*-***-****
Preferred solution: I want the service re-establish and an explanation why it was just Cancled after I payed all that money
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Verified Reviewer |
Parramatta, New South Wales
Pissed off
It could have some fing people on some phones so we can ring someone about
When starlink stops work . Working with no internet whats the point of that. I even went bought a whole second hand set up dish cable and modem still the same problem
Starlink FAQs
Starlink is a subsidiary of SpaceX, a division of Elon Musk's spaceflight company. The company is a satellite internet constellation and was launched in 2019.
To initiate a Starlink login account via the company's app, install the app on your smartphone. You will have to input the same login credentials as you do for the company's official website. Once you download the Starlink app, you can use several account functions.
To activate the Starlink login account:
Enter the Starlink Identifier.
Follow this by clicking on New Account if you don't have an account already. If you have a Starlink account, click Existing Account.
Follow by entering your address and then choose service.
Here, enter your contact and billing details and select Place Order.
This completes the Starlink activation and generates the bill automatically every 30 days.
Users can cancel the Starlink constellation subscription anytime. Head to the Starlink Customer Portal and click Sign In. Enter the registered email address and password, then click Sign In. Once logged in, go to your Starlink login Account and click Manage Subscription. The last step is to click on Cancel and request a refund.
Starlink return policy states that the company's kit must be returned in an undamaged, untampered, and unmodified condition within 30 days of the payment due date. Once you do so, you will get the total refund price of the equipment. If you timely return your Starlink constellation Kit, you will also be refunded for the first month's service fee or rental fee, as applicable. To return the Starlink Kit or accessories, follow the instructions in the Return Policy in the Starlink Customer Portal.
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