Starlink
Starlink Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has 2.1 star rating based on 775 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Starlink to a friend or colleague.
- Rating Distribution
Pros: Great connection and speeds, Easy set up, Better speed.
Cons: No customer service, Zero customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has 2.1 star rating based on 775 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Starlink to a friend or colleague.
- Rating Distribution
Pros: Great connection and speeds, Easy set up, Better speed.
Cons: No customer service, Zero customer service, Customer service.76% of users think that Starlink should improve its Customer Service.
42% of users say that they might use Starlink in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "These guys are great. No hassle. Get rid of whatever company you have and get STARLINK", "If you think there is even a small chance that you may need help with your installation, keep in mind that your chance of a conversation with a Carbon based life form (as they put it) is remote. Think about that when you are considering a purchase.", "no never it's been a month now", "Definitely not", "Not at all I just spent 700 dollars on a *** paper weight!".
Most users ask Starlink for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Starlink Reviews
"Not able to get Starlink connection . new customer"
Starlink has great service. I was trying to set up my router and dish and couldn't get on no matter what I tried. I put in a ticket for help and a rep...
"*** customer service"
Need to speak to someone. The last guy I talked to turned my internet off as soon as I got off the phone with him and I need a phone to be able to call out. I...
Los Angeles, California
Contacted by you
Explained above I was trying to buy an additional service but Im computer illiterate and I couldnt get anyone on the phone so I gave up !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Berlin, Berlin
Reaktivieren vom abo
Ich habe alle Zahlungen geleistet. Und es heißt immernoch das Zahlungen offen sind .
Bitte helft mir dabei das ich schnell wieder internet habe.
Auf den Bildern ist zu sehen das nichts offen ist und alles bezahlt ist . Bitte reaktiviert meinen Account und setzt das Abo fort
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO INTERNET ACCESS
I am an Australian consumer and I have not had internet now for two days and despite opening numerous tickets for assistance, no one has contacted me to rectify the issue.
To put it simply, I had some hardware issues and couldn't get my starlink to work for a day or two despite troubleshooting. I raise a ticket with starlink who immediately dispatched a replacement unit without any further communication with me for troubleshooting and before that arrived, my equipment was all working again.
I proceeded to send back the equipment that was prematurely sent to me. As soon as I dropped off the equipment at the post office to be returned my starlink account was deactivated before I got home.
Here are my issues:
1. Starlink added the replacement hardware to my account without any other unit becoming active and transferred my service to it
2. My current unit was active and is now deactivated but my account is being paid for linked to a unit that I never installed nor have in my possession
3.
I'm in Australia and you have absolutely no tech support for your customers here
4. Numerous tickets opened and no assistance for over 40 hours and counting
5.
I work from home and having no internet for 2 days now had cost me two days of wages, possibly 3 if it's not sorted ASAP
6. There is no way for me to rectify the issue without Starlink fixing it on their end and it is impossible to get contact from them or contact them
Starlink should not have deactivated an account with an active signal nor assumed and added a unit to my account and transferred my service to it when it's not even active.
The impossibility of having no assistance when it's urgently required has really put me off paying an absolute premium for internet services, starlink is almost twice the price of Australian NBN companies and has recent events highlight a significant failure in how you manage your global clientele.
Preferred solution: Apology
User's recommendation: Likely returning to regular internet/NBN
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t activate starlink
We won this Starlink, and we can't sign in or activate it. We've been trying to activate it for 3 days now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want my money back you had 2 months with my money and I still have no *** internet
I can’t get my issue resolved why would I rate y’all as one I would promote
She said ok. Apparently shes wasnt at all capable of handling any of her own affairs let alone those that involved her and I. She apparently got star link yall took the $281.46 out of my account. She said she called and canceled last month.
And she never received any emails from star link. Honestly I think she deleted every and all emails that had anything to do with star link. I didnt realize how mentally unstable she really was. I am still in school and still have no internet and now I dont even have the money star link took.
Her name is Linda Franske I dont even know the email she wouldve used. It was done January 15, 2025. The phone number she used was 808-769-****. And the card number I used was from my cash app card ending in 3794 Im Petrina Peak this is my card information.
Please just refund my money! Im so pissed off I let my guard down now Im paying the ultimate price.
Preferred solution: Full refund
User's recommendation: Do your own *** don’t rely on anyone they might just have severe mental illness
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: No mesh on Refurbished Mini...also what is the password for the network
Company fixed the issue and I have been provided with apology. I canceled the payment on my credit card.Right away.....they contacted me and emailed me a return label.Starlink is great when it works and really bad when it does not.
The app states a WiFi password as WiFi *****. That does not work when connecting to the Starlink network.
I can see the unit in my WiFi options as I have given it a name. In addition, the update was supposed to happen last night, and it failed. It still states no mesh. I have unplugged it and tried to reboot via the app.
Everything fails.
There is a Mini on my RV, and I want to leave in a week. Do I need to return this and forget Starlink?
- It is great when it works
- It is the only options when on the road in dry camping or no cell
Preferred solution: Full refund
User's recommendation: The standard Starlink on my house worked just fine. The Mini seems to have issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Help center is ignoring me
Company fixed the issue and I have been provided with apology. No messages from them it finally was on
Well, I paid my bill after my account was suspended because I had old payment information. Everything was corrected, and the bill was paid in full.
My service has not been turned back on, and the help desk is completely ignoring me and telling me nothing for several days. I haven't had service in 5 days.
- Internet service works well for a rural area
- Worst customer service experience i have ever had
- Service is spotty at best in the rain
Preferred solution: I lost over 5k in business so far
User's recommendation: Absolutely don’t waste your money but if you do good luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStuck in bot "loop" for a not received delivery.
stuck in a bot loop with customer service. I didn't receive my order and would like to start with your product.
TIK-516215*-***04-34
5-6-2025
niet ontvangen. Er staat teruggestuurd naar verzender
In behandeling
TIK-513598*-***59-55
5-6-2025
niet ontvangen
In behandeling
TIK-514510*-***21-31
5-6-2025
Mijn adres staat verkeerd in de levering
Gearchiveerd
TIK-506516*-***09-49
4-6-2025
- Customer service is terrible no way to talk to a person
Preferred solution: Deliver product or service ordered
User's recommendation: no never it's been a month now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Cannot login to starlink account
Company fixed the issue and I have been provided with apology. The issue was rectified once they checked my email address and account confirmation
Signed up for Starlink and received a confirmation number, and I cannot log in to my account as they say my email address and phone number are invalid.
Preferred solution: To be able to sign in
User's recommendation: Have a phone number to speak to a real person
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Scanning sky says poor service even with 80% of sky unobstructed. This can't be right!
Have had no response from Starlink after more than a week. I need the interaction of a person to person communication, to resolve my issue, but can't get even an email back.
User's recommendation: If you think there is even a small chance that you may need help with your installation, keep in mind that your chance of a conversation with a Carbon based life form (as they put it) is remote. Think about that when you are considering a purchase.
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Verified ReviewerPoor customer service
I can't even receive my equipment that I am about to start paying for monthly. I have spoken with FedEx; they keep telling me to contact Starlink so they can start a claim on my order, and there is no way to contact Starlink, only through AI-generated messages.
- Poor customer service in the usa
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
Trying to change my payment method and it says contact my bank which I did theres no problem on my banks end
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, British Columbia
This is embarrassing no instructions nothing to set this thing up not even a number to call
I just got my Starlink no instructions no nothing I have no clue how to set up an account I need internet to set everything up Elon should really look into this as there is ZERO information on setting up account and Starlink horrible horrible experience!
User's recommendation: Not at all I just spent 700 dollars on a *** paper weight!
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Verified ReviewerNot able to get Starlink connection . new customer
Starlink has great service. I was trying to set up my router and dish and couldn't get on no matter what I tried.
I put in a ticket for help and a rep contacted me about 4 hours later. He discovered I had bought an extra long cable to use instead of the cable that came with the system. Once I switched to the original cable, I got online immediately. Apparently, the long cable wasn't right for my situation.
Starlink refunded me the cost of the cable. They even followed up with a phone call to make sure I was happy.
- Faster
- None that i amaware of
User's recommendation: Use the items that come with the system first. If you want to change something, at least you know your new System works as soon as you set it up for the first time.
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Verified Reviewer |
Los Angeles, California
Initial set up. Problem connecting
Set up the Starlink system as directed. It wouldnt connect to satellite.
After many attempts that failed, I put in a ticket for help.
I was contacted within a few hours and the representative got me online.
Reason for problem: I purchased an extra long cable which was preventing connection. I found I didnt need one so long.
Once I used the cable that came with the system, i connected immediately.
Great customer service. Assured me I made a good decision switching to Starlink.
User's recommendation: Use all parts that come with system when first setting up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI bought 2 antennas about 3 months ago one of them broke and I called for a replacement under warranty so I was told that needed to pay again for a new one which I did on 4/23 /25
I was told they would refund me once they received the old one. I haven't received the new one yet, and when you call, their support number is not working.
They have a very poor warranty department. My house is without WiFi, without an alarm, and without cameras. By now, I should have the new antenna already.
I don't know what's going on. I was told today that they needed another week; no explanation at all.
Preferred solution: Deliver product or service ordered
Starlink FAQs
Starlink is a subsidiary of SpaceX, a division of Elon Musk's spaceflight company. The company is a satellite internet constellation and was launched in 2019.
To initiate a Starlink login account via the company's app, install the app on your smartphone. You will have to input the same login credentials as you do for the company's official website. Once you download the Starlink app, you can use several account functions.
To activate the Starlink login account:
Enter the Starlink Identifier.
Follow this by clicking on New Account if you don't have an account already. If you have a Starlink account, click Existing Account.
Follow by entering your address and then choose service.
Here, enter your contact and billing details and select Place Order.
This completes the Starlink activation and generates the bill automatically every 30 days.
Users can cancel the Starlink constellation subscription anytime. Head to the Starlink Customer Portal and click Sign In. Enter the registered email address and password, then click Sign In. Once logged in, go to your Starlink login Account and click Manage Subscription. The last step is to click on Cancel and request a refund.
Starlink return policy states that the company's kit must be returned in an undamaged, untampered, and unmodified condition within 30 days of the payment due date. Once you do so, you will get the total refund price of the equipment. If you timely return your Starlink constellation Kit, you will also be refunded for the first month's service fee or rental fee, as applicable. To return the Starlink Kit or accessories, follow the instructions in the Return Policy in the Starlink Customer Portal.
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