Anonymous
map-marker Jackson, Minnesota

To set up my Star Link

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Call me in the evening, after 7 PM CDT I am not able to set up. The 3rd party I bought this from has ended her subscription.

I am not able to setup my account.

I am very upset. Call me

507/351/9262

John Svoboda

PS very unhappy

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User's recommendation: Don't buy from 3rd party

Tammy T Sgf

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I cant access my account

Starlink - I cant access my account
Starlink - I cant access my account - Image 2

The issue still hasn't been resolved, even after providing both photo verifications that I was asked for. They sent an email stating that when I sent these, they would reset my account.

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Pros:
  • Recieve wonderful internet speeds and have for almost 2 years
Cons:
  • No support to address the issue

Preferred solution: Access to my account to make a payment

Eugune Deu

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Verified Buyer
| map-marker Buffalo, New York

Cancellation

Starlink - Cancellation
Starlink - Cancellation - Image 2

I bought a car that I traded back within 2 months and wanted ato cancel the service and possibly get refunded

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amir n Tmg

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I'm unable to sign in to my account

Starlink - I'm unable to sign in to my account
Starlink - I'm unable to sign in to my account - Image 2

Right after activating my account, the create password page did not load up, nor did I get a confirmation email. However, the payment went through and the kit is active, but there's no way to sign into the account.

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Loss:
$90
Pros:
  • Internet access is good
Cons:
  • Customer service sucks and risk of loosing your account

Preferred solution: I would like to access my account

User's recommendation: do not buy starlink, they're customer service is crap and there's alot of issues with the starlink kit. I'm locked out of my kit yet they taking cash out my card

Grantham Gje

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Verified Buyer
| map-marker Burnaby, British Columbia

Need to change email

Starlink - Need to change email
Starlink - Need to change email - Image 2
Starlink - Need to change email - Image 3

I have to change my email to login and also need to change phone number so I can login to pay my bill. Need to contact a person to help me change my information to pay my bill cause I have no access to the phone or Gmail that's on my account. So please have someone to contact me so I can pay my bill.

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Resolved
Anne W Xcc

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Resolved: Help starting up

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Starlink - Help starting up
Starlink - Help starting up - Image 2
Updated by user Jun 22, 2024

Company fixed the issue and I have been provided with apology. Gave me next month free , Was the router so they sent me a new one and it came earlier then promised

Original review Jun 07, 2024

Can't get internet anymore. Worked fine 1 month ago, now won't connect.

Tried rebooting and resetting 3 times. It is impossible to contact customer support by a landline phone and have no cell service in this rural area.

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Loss:
$700
Pros:
  • Fast
Cons:
  • No support

Preferred solution: Service restored

User's recommendation: Once you buy There it no customer service avaible without internet connection and alot of rural areas have no cell towers

Kelleen B

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Verified Reviewer

Unable to setup equipment

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Starlink - Unable to setup equipment
Starlink - Unable to setup equipment - Image 2

Apparently, there is something defective in one or more pieces of equipment. It has been impossible to deal with your bots as they are unable to even understand the situation to give the appropriate information.

I spent over $800 on equipment that is basically worthless. At this point, I just want my money refunded and to be done with this nightmare.

I cannot even get messages to go through, as I get: 'There is an unexpected error, and we cannot send this to Starlink right now. Please try again later.' It doesn't matter what time of day or night you try...

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Pros:
  • After dealing with this situation
Cons:
  • Absolutely no customer service at allthis company is a complete joke

Preferred solution: Full refund

User's recommendation: Stay away from this company!

Resolved
Heather P Lxs

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Resolved: Did not receive my Starlink and they’re trying to bill me

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Did not receive my Starlink and they’re trying to bill me
Updated by user Aug 23, 2024

Company fixed the issue and I have been provided with apology. I made complaints through you and I got refunded

Original review Aug 16, 2024

Cant talk to a real person to resolve this issue I purchased the device and havent received it so Im trying to get a refund but it is hard when they dont have a phone number to call to speak with someone I dont want to talk with a robot. I am a single mother who doesnt have money to throw around and I thought that starlink would help me with the internet but I dont have it in my possession so Im trying to get my money back

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Loss:
$221

Preferred solution: Full refund

User's recommendation: Do not buy

Joni K Dsq

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Reactivate Starlink ASAP

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Reactivate Starlink ASAP

I purchased all the necessary equipment to begin using the Starlink service. However, my service has not been activated yet, despite making the payment.

Customer service has not been helpful, even after 10 emails and one phone call. Up till now, no service plan has been activated for my account.

I am unable to find a contact number to communicate with anyone directly. I received one phone call, and I thought that Muhammed had resolved my issue, but he did not.

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Pros:
  • No service no pros to report
Cons:
  • Unresponsive customer service

Preferred solution: Reactivate my service

User's recommendation: Do not cancel your present internet service until your Starlink is actually operating.

Andrew L Bkq

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I want my money back that was taking out on the 16th. We're paying 140.00 dollars a month and haven't had any service since the 15th and I have not been able to do business on this cell .

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Starlink - I want my money back that was taking out on the 16th. We're paying 140.00...

I've already cancelled your internet services. I need my money back for this last payment of $140.00. I haven't been able to get any help, and there are no lights coming on the router.

View full review
Loss:
$140
Pros:
  • Great at first
Cons:
  • No lights coming on the router even after unplugging and doing the reset
  • No internet connection at all

Preferred solution: Full refund

Vallier T

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Verified Reviewer

Customer service is terrible to inexistant

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Set up of service. Did not perform as expected.

The service was supposed to be cancelled at that time. I was told that there would be no charge and the service was to be cancelled.

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Loss:
$329
Cons:
  • Internet service not as strong as advertised

Preferred solution: Full refund

Hurshel Vdu

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Verified Reviewer
| map-marker Arlington, Virginia

Can’t speak to no one!! Need help

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Starlink - Can’t speak to no one!! Need help

Ordered starling never got confirmation email or tracking number but yet starling Hawthorne California already took it from chevcking account!!

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User's recommendation: Don’t get it!!

Tricia W Hsb

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Verified Reviewer

No service for 2.weeks

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My name is Tricia. I have been a starlink customer since January.

2 weeks ago WiFi service stopped. I have called starlink customer support for last 7 days in a row. Hours of trouble shooting on the phone, I have been hung up on, promised call back and no one ever calling me back. My elderly dad lives at this house and we have had no security cameras.

I am beyond upset.

I need help please. Thank you

View full review

Preferred solution: My WiFi to work my bill adjusted for when I had no service

User's recommendation: Customer service is horrible. I just want WiFi that I am paying for. I have called 7 days in a row. I am so disappointed and upset.

Sherri S Pub

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Verified Reviewer

No Customer Service

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I'm getting very frustrated with the lack of customer service at Starlink. We paid $599 for the equipment and are coughing up $150 per month for service because we are full-time RVers.

Now, I get an arbitrary email stating that my bill will increase to $165 per month, and we can now have mobility, international, and maritime coverage. We do not want these added services and $150 per month was already over our budget, but I work, and I justified the added cost. I sent an email to Starlink asking if I can just use the $120 /month plan as we don't move often and I do not have any need for these other services. No response.

At all. I want my money back for this equipment, and I will just get two cellular services for the internet.

View full review
Loss:
$600
Pros:
  • Reliable internet at fast speeds anywhere
Cons:
  • No customer service and way too expensive

Preferred solution: Full refund

User's recommendation: Don't expect to get any response ot questions or problems

Christopher L Nfd

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Verified Reviewer

Inquiring about free starling for relief effort

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I'd like to acquire Starlink because I'm having issues getting my communications back up and running. I tried to order it as per the Hurricane Helene effort button, unfortunately, it's still asking for almost $400.

If someone could respond promptly, that would be extremely helpful. Thanks in advance, Chris Love.

View full review

Preferred solution: The starlink equipment so I could get connected ASAP…I’m right outside of Augusta GA in North Augusta SC and if I could get up and running with star link that would be extremely helpful Thanks in advance Chris Love

William M Yip

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Verified Reviewer

I haven't received my order

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Starlink - I haven't received my order
Starlink - I haven't received my order - Image 2

My order was shipped on 4-18-2024. I still have not received it.

I contacted FedEx and they say its lost. They told me to contact Starlink and get them to file a claim. I can't talk to a customer Service Representative because there is not a phone number.

I have emailed, talked to chat with No Results!! Please send me what I paid for or return my money!!

Please Help Me!!!

View full review
Loss:
$810
Cons:
  • No customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Good luck

1 comment
Karen B Cpk

join the club I am trying to get ahold of them and tried all the phone numbers google gave me. can't email, message or phone. did the Ticket thing and no reply.

Starlink FAQs

Rebecca A. Garland
PissedConsumer Reporter

Starlink FAQs

Starlink is a subsidiary of SpaceX, a division of Elon Musk's spaceflight company. The company is a satellite internet constellation and was launched in 2019.

To initiate a Starlink login account via the company's app, install the app on your smartphone. You will have to input the same login credentials as you do for the company's official website. Once you download the Starlink app, you can use several account functions.

To activate the Starlink login account:
Enter the Starlink Identifier.
Follow this by clicking on New Account if you don't have an account already. If you have a Starlink account, click Existing Account.
Follow by entering your address and then choose service.
Here, enter your contact and billing details and select Place Order.
This completes the Starlink activation and generates the bill automatically every 30 days.

Users can cancel the Starlink constellation subscription anytime. Head to the Starlink Customer Portal and click Sign In. Enter the registered email address and password, then click Sign In. Once logged in, go to your Starlink login Account and click Manage Subscription. The last step is to click on Cancel and request a refund.

Starlink return policy states that the company's kit must be returned in an undamaged, untampered, and unmodified condition within 30 days of the payment due date. Once you do so, you will get the total refund price of the equipment. If you timely return your Starlink constellation Kit, you will also be refunded for the first month's service fee or rental fee, as applicable. To return the Starlink Kit or accessories, follow the instructions in the Return Policy in the Starlink Customer Portal.

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