Starlink
Starlink Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has 2.1 star rating based on 620 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Starlink to a friend or colleague.
- Rating Distribution
Pros: Great connection and speeds, Better speed, Easy set up.
Cons: No customer service, Zero customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Starlink has 2.1 star rating based on 620 customer reviews. Consumers are mostly dissatisfied.
13% of users would likely recommend Starlink to a friend or colleague.
- Rating Distribution
Pros: Great connection and speeds, Better speed, Easy set up.
Cons: No customer service, Zero customer service, Customer service.77% of users think that Starlink should improve its Customer Service.
40% of users say that they might use Starlink in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don't buy from 3rd party", "Give a number for customer support", "research before you buy", "Be very very careful", "Do not bother using starlink".
Most users ask Starlink for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
To set up my Star Link
Call me in the evening, after 7 PM CDT I am not able to set up. The 3rd party I bought this from has ended her subscription.
I am not able to setup my account.
I am very upset. Call me
507/351/9262
John Svoboda
PS very unhappy
User's recommendation: Don't buy from 3rd party
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI cant access my account
The issue still hasn't been resolved, even after providing both photo verifications that I was asked for. They sent an email stating that when I sent these, they would reset my account.
- Recieve wonderful internet speeds and have for almost 2 years
- No support to address the issue
Preferred solution: Access to my account to make a payment
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Buffalo, New YorkCancellation
I bought a car that I traded back within 2 months and wanted ato cancel the service and possibly get refunded
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI'm unable to sign in to my account
Right after activating my account, the create password page did not load up, nor did I get a confirmation email. However, the payment went through and the kit is active, but there's no way to sign into the account.
- Internet access is good
- Customer service sucks and risk of loosing your account
Preferred solution: I would like to access my account
User's recommendation: do not buy starlink, they're customer service is crap and there's alot of issues with the starlink kit. I'm locked out of my kit yet they taking cash out my card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Burnaby, British ColumbiaNeed to change email
I have to change my email to login and also need to change phone number so I can login to pay my bill. Need to contact a person to help me change my information to pay my bill cause I have no access to the phone or Gmail that's on my account. So please have someone to contact me so I can pay my bill.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Help starting up
Company fixed the issue and I have been provided with apology. Gave me next month free , Was the router so they sent me a new one and it came earlier then promised
Can't get internet anymore. Worked fine 1 month ago, now won't connect.
Tried rebooting and resetting 3 times. It is impossible to contact customer support by a landline phone and have no cell service in this rural area.
- Fast
- No support
Preferred solution: Service restored
User's recommendation: Once you buy There it no customer service avaible without internet connection and alot of rural areas have no cell towers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to setup equipment
Apparently, there is something defective in one or more pieces of equipment. It has been impossible to deal with your bots as they are unable to even understand the situation to give the appropriate information.
I spent over $800 on equipment that is basically worthless. At this point, I just want my money refunded and to be done with this nightmare.
I cannot even get messages to go through, as I get: 'There is an unexpected error, and we cannot send this to Starlink right now. Please try again later.' It doesn't matter what time of day or night you try...
- After dealing with this situation
- Absolutely no customer service at allthis company is a complete joke
Preferred solution: Full refund
User's recommendation: Stay away from this company!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Did not receive my Starlink and they’re trying to bill me
Company fixed the issue and I have been provided with apology. I made complaints through you and I got refunded
Cant talk to a real person to resolve this issue I purchased the device and havent received it so Im trying to get a refund but it is hard when they dont have a phone number to call to speak with someone I dont want to talk with a robot. I am a single mother who doesnt have money to throw around and I thought that starlink would help me with the internet but I dont have it in my possession so Im trying to get my money back
Preferred solution: Full refund
User's recommendation: Do not buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReactivate Starlink ASAP
I purchased all the necessary equipment to begin using the Starlink service. However, my service has not been activated yet, despite making the payment.
Customer service has not been helpful, even after 10 emails and one phone call. Up till now, no service plan has been activated for my account.
I am unable to find a contact number to communicate with anyone directly. I received one phone call, and I thought that Muhammed had resolved my issue, but he did not.
- No service no pros to report
- Unresponsive customer service
Preferred solution: Reactivate my service
User's recommendation: Do not cancel your present internet service until your Starlink is actually operating.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want my money back that was taking out on the 16th. We're paying 140.00 dollars a month and haven't had any service since the 15th and I have not been able to do business on this cell .
I've already cancelled your internet services. I need my money back for this last payment of $140.00. I haven't been able to get any help, and there are no lights coming on the router.
- Great at first
- No lights coming on the router even after unplugging and doing the reset
- No internet connection at all
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is terrible to inexistant
Set up of service. Did not perform as expected.
The service was supposed to be cancelled at that time. I was told that there would be no charge and the service was to be cancelled.
- Internet service not as strong as advertised
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Arlington, VirginiaCan’t speak to no one!! Need help
Ordered starling never got confirmation email or tracking number but yet starling Hawthorne California already took it from chevcking account!!
User's recommendation: Don’t get it!!
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Verified ReviewerNo service for 2.weeks
My name is Tricia. I have been a starlink customer since January.
2 weeks ago WiFi service stopped. I have called starlink customer support for last 7 days in a row. Hours of trouble shooting on the phone, I have been hung up on, promised call back and no one ever calling me back. My elderly dad lives at this house and we have had no security cameras.
I am beyond upset.
I need help please. Thank you
Preferred solution: My WiFi to work my bill adjusted for when I had no service
User's recommendation: Customer service is horrible. I just want WiFi that I am paying for. I have called 7 days in a row. I am so disappointed and upset.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Customer Service
I'm getting very frustrated with the lack of customer service at Starlink. We paid $599 for the equipment and are coughing up $150 per month for service because we are full-time RVers.
Now, I get an arbitrary email stating that my bill will increase to $165 per month, and we can now have mobility, international, and maritime coverage. We do not want these added services and $150 per month was already over our budget, but I work, and I justified the added cost. I sent an email to Starlink asking if I can just use the $120 /month plan as we don't move often and I do not have any need for these other services. No response.
At all. I want my money back for this equipment, and I will just get two cellular services for the internet.
- Reliable internet at fast speeds anywhere
- No customer service and way too expensive
Preferred solution: Full refund
User's recommendation: Don't expect to get any response ot questions or problems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInquiring about free starling for relief effort
I'd like to acquire Starlink because I'm having issues getting my communications back up and running. I tried to order it as per the Hurricane Helene effort button, unfortunately, it's still asking for almost $400.
If someone could respond promptly, that would be extremely helpful. Thanks in advance, Chris Love.
Preferred solution: The starlink equipment so I could get connected ASAP…I’m right outside of Augusta GA in North Augusta SC and if I could get up and running with star link that would be extremely helpful Thanks in advance Chris Love
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI haven't received my order
My order was shipped on 4-18-2024. I still have not received it.
I contacted FedEx and they say its lost. They told me to contact Starlink and get them to file a claim. I can't talk to a customer Service Representative because there is not a phone number.
I have emailed, talked to chat with No Results!! Please send me what I paid for or return my money!!
Please Help Me!!!
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Good luck
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join the club I am trying to get ahold of them and tried all the phone numbers google gave me. can't email, message or phone. did the Ticket thing and no reply.