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Starlink

www.starlink.com
What is your customer experience with Starlink?

Starlink Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Starlink has 2.1 star rating based on 784 customer reviews. Consumers are mostly dissatisfied.

  • 15% of users would likely recommend Starlink to a friend or colleague.

  • Rating Distribution
  • Pros: Great connection and speeds, Easy set up, Better speed.
    Cons: No customer service, Zero customer service, Customer service.

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Media from reviews

Starlink - Account confusion
Starlink - Account confusion - Image 2Starlink - Account confusion - Image 3Starlink - Account confusion - Image 4Starlink - Account confusion - Image 5Starlink - Account confusion - Image 6Starlink - Account confusion - Image 7
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Top Starlink Reviews

Positive Review

"Not able to get Starlink connection . new customer"

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Starlink has great service. I was trying to set up my router and dish and couldn't get on no matter what I tried. I put in a ticket for help and a rep...

Critical Review

"Starlink router is down and no response from Starlink for over 2-days"

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My Gen 3 router has no power. I logged a ticket and got a bot-based response with suggestions to try. I tried them all with no success and replied as such to...

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Anonymous
map-marker Cleveland, Ohio

The credit card site will not let me add my new card number.

A robot Im guessing has sent suggestions on how to get access to my account through other browsers. Ive tried it and at each site YOUR Starlink site will not allow credit card information.

But it allows access to set up direct bank account access.

Everything works on your site EXCEPT the credit card information access. I dont pay any bills that way.

View full review
Daniel K Iun

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account confusion

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Updated by user Jul 05, 2025

Hello Daniel,Thank you for your response, and for the information provided.After looking into the information provided, I am sorry to inform you that we are unable to provide additional monetary assistance. If you are unhappy with your experience thus far and do not wish to retain your new Starlink kit, please note that you would need to initiate a return (if you wish to receive a refund for what you have paid on your new Starlink kit so far) by August 1st at latest.Should you require additional assistance at any time regarding a different concern, please feel free to reach back out and we would be happy to help further!

Original review Jul 04, 2025
Subject: Formal Complaint Urgent Action Required
Account Location: NG16 6GX
Dear Starlink Support,
I am filing a formal complaint due to serious account issues. I purchased my first Starlink system (Gen 1) on May 17, 2023, but the hardware failed on April 17, 2025. I then ordered a replacement (Gen 3) on June 5, 2025, expecting a clean transition but instead, I've been trapped with both accounts active and double-billed over £150/month.
I've missed no payments, yet you cut me off when I refused the duplicate charge. I'm now disabled, on low income, with heart issues, and this has had a severe impact on me. You've also ignored over 20 messages, falsely demanded the return of hardware I legally own, and even deleted my X posts, which feels like censorship and intimidation.
I cancelled on June 9, 2025, with service to end on July 3, but none of this has been resolved.
I demand:
1. Cancellation of all active accounts
2. No further charges
3. Written confirmation I owe nothing and keep my hardware
4. A formal apology
This has been reported to Ofcom, and legal action may follow by July 10, 2025, if unresolved.
View full review
Loss:
$250
Pros:
  • Good download
Cons:
  • Terrible customer support

Preferred solution: Apology

Jemaine Izy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Berlin, Berlin

Reaktivieren vom abo

Starlink - Reaktivieren vom abo
Starlink - Reaktivieren vom abo - Image 2

Ich habe alle Zahlungen geleistet. Und es heißt immernoch das Zahlungen offen sind .

Bitte helft mir dabei das ich schnell wieder internet habe.

Auf den Bildern ist zu sehen das nichts offen ist und alles bezahlt ist . Bitte reaktiviert meinen Account und setzt das Abo fort

View full review
Meeka S Ucg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

NO INTERNET ACCESS

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Starlink - NO INTERNET ACCESS
Starlink - NO INTERNET ACCESS - Image 2

I am an Australian consumer and I have not had internet now for two days and despite opening numerous tickets for assistance, no one has contacted me to rectify the issue.

To put it simply, I had some hardware issues and couldn't get my starlink to work for a day or two despite troubleshooting. I raise a ticket with starlink who immediately dispatched a replacement unit without any further communication with me for troubleshooting and before that arrived, my equipment was all working again.

I proceeded to send back the equipment that was prematurely sent to me. As soon as I dropped off the equipment at the post office to be returned my starlink account was deactivated before I got home.

Here are my issues:

1. Starlink added the replacement hardware to my account without any other unit becoming active and transferred my service to it

2. My current unit was active and is now deactivated but my account is being paid for linked to a unit that I never installed nor have in my possession

3.

I'm in Australia and you have absolutely no tech support for your customers here

4. Numerous tickets opened and no assistance for over 40 hours and counting

5.

I work from home and having no internet for 2 days now had cost me two days of wages, possibly 3 if it's not sorted ASAP

6. There is no way for me to rectify the issue without Starlink fixing it on their end and it is impossible to get contact from them or contact them

Starlink should not have deactivated an account with an active signal nor assumed and added a unit to my account and transferred my service to it when it's not even active.

The impossibility of having no assistance when it's urgently required has really put me off paying an absolute premium for internet services, starlink is almost twice the price of Australian NBN companies and has recent events highlight a significant failure in how you manage your global clientele.

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Preferred solution: Apology

User's recommendation: Likely returning to regular internet/NBN

Justin J Gbp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can’t activate starlink

Can’t activate starlink
Can’t activate starlink - Image 2

We won this Starlink, and we can't sign in or activate it. We've been trying to activate it for 3 days now.

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Anonymous
map-marker Roubaix, Hauts-De-France

Fans out-mail

Starlink - Fans out-mail

Please note that sharing personal contact information publicly should be done with caution. If this is for a specific Tesla invitation process, you might want to verify the appropriate channel with Tesla directly to ensure security and proper handling. Let me know how else I can assist!+1 (84*) ***-****

View full review
Eddie M Pvf

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Verified Reviewer
| map-marker Eccles, England

Starlink router is down and no response from Starlink for over 2-days

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Updated by user Jul 12, 2025

Great tech, poor quality and non-existent customer service.

Original review Jul 11, 2025

My Gen 3 router has no power. I logged a ticket and got a bot-based response with suggestions to try.

I tried them all with no success and replied as such to them. That was over 2 days ago, and there has been no further response.

Dreadful customer service.

What should I do? Cancel the service or continue to wait for a response?

View full review

User's recommendation: Buy something else

Lorene Ray

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Eastpointe, Michigan

Paid bill, service still not activated

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Paid balance on my account, states my service will be restored within 15 minutes to an hour. Its now 28 hours later, still no service, no replies back from the customer support tickets, you cant speak to anyone.

Starlinks customer support team is AWFUL!

For a million dollar company Id expect better. Technology cant fix everything, but they think their chatbot can.

View full review

User's recommendation: The reliable internet service isn’t hardly worth the horrible customer service.

Kellyann N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

Urgent - wrongly suspending my service

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I was given 2 months free service because Starlink messed up on the billing. A representative called me and I asked him over and over when will I owe a bill.

The gentleman said I would not be responsible for paying a bill until July 13th, 2025. But the past 2 weeks I have been bombarded with billing and payment attempts.

Now I received a notice in 1 day it will be suspended my Starlink service. What is going on.

302281-****

Kelly Naudascher

View full review

User's recommendation: Get an email confirmation and names and #'s

Rochella Ibq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montreal, Quebec

Scammed

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No human contact.No way to contest the bill.I paid for 6 months service in advance and they disconnected me on the 4th month demanding more payments.Saying there was no deal to pay ahead for service.

View full review
Daniel K Iun

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor service

Dear Starlink Support,

Thank you for your follow-up and the 125-pound router credit, two 75-pound credits (200 pounds total), and removal of my Gen 2 dish from billing. I'd like to clarify the issues experienced: your system sold me a Gen 3 router incompatible with my Gen 2 dish, causing months of service disruptions. From March to June, only automated responses addressed my tickets until June 28th. During this period, service cutoffs left me unable to contact my carer during two heart-related emergencies requiring ambulance visits (ECG evidence available). These credits, applied to my account, don't fully address the inconvenience and isolation caused. I'm sharing this to reflect what your company's actions have led to for a customer. Is this resolution considered fair by Starlink? Please advise.

Account Email:

Thank you,

Daniel --

View full review
Loss:
$600

User's recommendation: Was fantastic service for 2 years. But there system can fail. The timing my part tho

Laisa Gar

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Billing issues

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Can not speak to any person who can resolve their error and they have closed my account. You submit a support request and do not get an answer.

View full review

User's recommendation: Do not use this product

Petrina P Zpr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want my money back you had 2 months with my money and I still have no *** internet

Starlink - I want my money back you had 2 months with my money and I still have no ***...
Updated by user Mar 17, 2025

I can’t get my issue resolved why would I rate y’all as one I would promote

Original review Mar 16, 2025
I needed internet January before college started so I had the girl I was caring for order internet. I told her Id pay for the it.

She said ok. Apparently shes wasnt at all capable of handling any of her own affairs let alone those that involved her and I. She apparently got star link yall took the $281.46 out of my account. She said she called and canceled last month.

And she never received any emails from star link. Honestly I think she deleted every and all emails that had anything to do with star link. I didnt realize how mentally unstable she really was. I am still in school and still have no internet and now I dont even have the money star link took.

Her name is Linda Franske I dont even know the email she wouldve used. It was done January 15, 2025. The phone number she used was 808-769-****. And the card number I used was from my cash app card ending in 3794 Im Petrina Peak this is my card information.

Please just refund my money! Im so pissed off I let my guard down now Im paying the ultimate price.
View full review

Preferred solution: Full refund

User's recommendation: Do your own *** don’t rely on anyone they might just have severe mental illness

Resolved
Herbert M Ucb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albuquerque, New Mexico

Resolved: Pay bill

Updated by user Jun 25, 2025

Company fixed the issue and I have been provided with other. We were looking for a way to pay our bill. Just call.

Original review Jun 10, 2025

We were concerned about paying our monthly bill but it was already set up for automatic withdrawal..

Thanks

View full review

User's recommendation: These guys are great. No hassle. Get rid of whatever company you have and get STARLINK

Resolved
Mary R Sod

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: No mesh on Refurbished Mini...also what is the password for the network

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Updated by user May 08, 2025

Company fixed the issue and I have been provided with apology. I canceled the payment on my credit card.Right away.....they contacted me and emailed me a return label.Starlink is great when it works and really bad when it does not.

Original review Apr 23, 2025

The app states a WiFi password as WiFi *****. That does not work when connecting to the Starlink network.

I can see the unit in my WiFi options as I have given it a name. In addition, the update was supposed to happen last night, and it failed. It still states no mesh. I have unplugged it and tried to reboot via the app.

Everything fails.

There is a Mini on my RV, and I want to leave in a week. Do I need to return this and forget Starlink?

View full review
Pros:
  • It is great when it works
Cons:
  • It is the only options when on the road in dry camping or no cell

Preferred solution: Full refund

User's recommendation: The standard Starlink on my house worked just fine. The Mini seems to have issues

Tennessee Zih

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Starlink died - WAS a big fan of Starlink

tarlI am an Electrical Engineer, in the space business, I know how to diagnosis problems. The Wifi unit led was out.

No Wifi. I unplugged the power supply and measured the voltage coming out, it was ZERO. So I tried to contact Customer Service at StarLink. Hard finding the phone number.

Finally found it, called it and the recording said leave a message and we will can your within 72 hours. What! This is my main Internet connection. It of course said to use the web support site.

So I went over there, made a ticket 2 days ago. Nothing! Not even a response from their site. So I went searching the web for a more direct phone number and came across this site.

PH# is to SpaceX 310 363-****. Called them and left a message.

I am going to cancel the service and switch to Fiber.

Art least they should support their product. FYI, I am a big fan of Musk, SpaceX past tense StarLink.

View full review

User's recommendation: Well, until StarLink hires more customer service people, don't buy it unless you don't have a choice.

Starlink FAQs

Rebecca A. Garland
PissedConsumer Reporter

Starlink FAQs

Starlink is a subsidiary of SpaceX, a division of Elon Musk's spaceflight company. The company is a satellite internet constellation and was launched in 2019.

To initiate a Starlink login account via the company's app, install the app on your smartphone. You will have to input the same login credentials as you do for the company's official website. Once you download the Starlink app, you can use several account functions.

To activate the Starlink login account:
Enter the Starlink Identifier.
Follow this by clicking on New Account if you don't have an account already. If you have a Starlink account, click Existing Account.
Follow by entering your address and then choose service.
Here, enter your contact and billing details and select Place Order.
This completes the Starlink activation and generates the bill automatically every 30 days.

Users can cancel the Starlink constellation subscription anytime. Head to the Starlink Customer Portal and click Sign In. Enter the registered email address and password, then click Sign In. Once logged in, go to your Starlink login Account and click Manage Subscription. The last step is to click on Cancel and request a refund.

Starlink return policy states that the company's kit must be returned in an undamaged, untampered, and unmodified condition within 30 days of the payment due date. Once you do so, you will get the total refund price of the equipment. If you timely return your Starlink constellation Kit, you will also be refunded for the first month's service fee or rental fee, as applicable. To return the Starlink Kit or accessories, follow the instructions in the Return Policy in the Starlink Customer Portal.

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