Starlink

I am writing to request urgent help with accessing my Starlink account. My name is Sahr Gbetuwa Sandi from Sierra Leone, and my Starlink identifier is KIT4M0252****SX4.

Over the past few months, when I purchased my Starlink and opened my account, I opened a corporate account instead of a personal account. In that note, I wasn't able to provide the document for verification, so my account was suspended. I waited for over 3 months to open a new account. While I was trying to open my new personal account, it was difficult for me, so I contacted the support team via ticket.

We went back and forth, and then I was able to open my new personal account, and my account was restored. While creating my new account, unfortunately, I used the same details as the suspended account. When I established my new account, whenever I tried to log in, it took me back to my old suspended account. I contacted the support team again using the same ticket, demanding that they delete or remove my first suspended account so I can be directly accessing my new account, which the support staff agreed to and claimed to do so.

But again, after the support staff had done so, when I accessed my account, I won't be able to have full access to view my profile and other user updates, which has been very worrisome to me because I need full access. When I try to get another ticket to communicate, it keeps saying I do not have permission to view this page. To me, it feels like the support staff deleted my new account instead of the old one. Now, I have subscribed to the internet, I have access to the internet, but I cannot have full access to my account.

Please, I want this to be treated with urgency as I do not want to lose my account again and know the status of my account since it is running, as I want to make necessary updates. Thanks, Sahr Gbetuwa Sandi, Starlink identifier is KIT4M0252****SX4.

I ordered Starlink equipment and first month service, returned it 2 days later due to the apartment not allowing me to mount the equipment. They took a month and a half to 'receive' the return. I disputed with the bank, and while I got the equipment fee back, they refused to refund the first month service. Their public website says 30-day money-back guarantee - how does my bank not honor that, and how does Starlink not honor that? I've got a list of ticket numbers I cannot get a call back on. This is BS.

They told the bank I used it (when I did not even have the equipment to use it). Credit Karma bank said 'ok,' and I'm out $120. I received the dispute credit for the equipment because it was 3 months later, but they still kept the other. I tried calling, and because they deactivated my account, their automated system was not able to connect me with a live agent to fix this. I've emailed several times, with temporary ticket numbers, and by the time they reply, I no longer have access to reply to them, and the email bounces back.

They purposely designed the system to stonewall you from communicating with them. I've disputed with my bank and they side with Starlink.

If they ripped me off for $120, imagine how much that is for 10 people, 100 people, 1000 people. Now how many people use Starlink? Greater than 10 million.

That is entirely messed up and writing a review will not get my or others' money back - but do not pick them.

Purposely designed systems to not allow you to communicate with them and no storefront to go in and get issues resolved. So I guess I'm out the money. Do not pick Starlink and do not pick Credit Karma for a 'bank.

I went to reactivate my Starlink account from when I purchased my equipment right after hurricane Helene. To reactivate my account in my area, they wanted a $250 surcharge, but it appeared from their homepage that this would include a Starlink mini that you could take anywhere with you and set up.

However, apparently that's not the case, so $350 later for my first month of service. When you try to contact them, you have to go through Grock first. Very frustrating. When I was initially reviewing reactivating my account, I saw there was a $250 activation fee for high-use areas where I live.

Because I had a credit card attached to my account already, when I went to move forward to review the charges, it automatically charged my credit card $350. So I contacted customer service. It took them two days to get back to me, and a phone call got cut off, and then they said it was resolved. If I hadn't already moved from my cable company, I would have dumped Starlink so fast your head would spin.

When I talked to Brock about the Starlink mini, he told me that it was an email-activated promotion. I said, 'Why is it on the front page of Starlink then?

Good day,

It is really annoying me not to be able to move my account from Rwanda to the DRC where I live now. I paid my account in full for 3 months as per the rules and regulations of Starlink that I cannot move my account before I paid for 3 months, which I did without hesitating or complaining. For the last 5 months, there has been an outstanding amount of 0.47 RWF ($0.03). This is not my mistake; I have complied and paid everything to Starlink Rwanda. I have contacted the Starlink support on numerous occasions without the problem being resolved. On my Starlink app, it shows a zero balance, but when I pressed pay, it goes through on my bank account for RWF 100. I tried it 3 times.

Can you please assist with this problem? I really think it's unfair that I am being punished for $0.03, which wasn't my fault. I have done all the payments as requested. I'm not stealing or trying to be dishonest in any way. I only want my account to be moved from Rwanda to the DRC.

Regards,

Paul van Jaarsveld

Imagine how stupid this senior citizen now feels. I got the email for the StarLink being installed in my area and it was a better deal and I'd save $50 a month over Cox Internet.

I ordered it after it checked my area. Installation was part of the deal so I felt it had installers in my area. I ordered it. After receipt I got an email to order installation.

I did so. Then I'm contacted by an out of state installer who immediately says they cannot install in my chosen time (7am - noon) but they can come same day 1pm - 6pm). We agreed on this. Just an hour before they're supposed to be at my home, they sent a msg that they won't be coming.

I txt them as to why. They had nobody coming to my area to install. I asked when. They said they'd let me know and they were hiring more people and maybe within a month.

I told them thank you, and take me off the list. I had to have it sooner due to the 30 day thing to return. I setup the return and no label to return came to me. I checked the spam folder, too.

I got the confirmation of the Order so it shouldn't go to spam, anyway. I went to my StarLink acct and say there was no label sent and no response. I engaged Grok-bot which misled me into reactivation (in order to cancel again) to get the label sent. I did as Grok said.

It activated the subscription and I owed the first month right then and there. By end of day, they did take $120 out of my bank acct. I did everything I could to find a way to stop the process and in doing this realized StarLink had my money for a subscription not started, not taking out of box. No bytes and yet they took my money - which was supposed to be for my monthly beef subscription (which I had to put on hold because StarLink took the money).

I realize much of this is automated, and Ai. I've left note after note in the ticket Grok-bot had me created. I go back and nobody has responded, 48+ hrs later. I feel like StarLink/SpaceX has created a system that cheats the stupid senior citizens.

I need to get my money back, in full. I need the prepaid label to send back the unit; unopened or used. I need help and yet there is nobody to help; just automation that is cold, unfeeling, and inaccessible. I've tried the phone number only to have to leave a msg, twice.

No response is forthcoming.

Grok-bot keeps telling me the same thing over and over: to leave more notes in my ticket and that someone would see it but I've left a dozen or more 'notes' and I get no response. Grok-bot is useless.

Starlink said they shipped my dish on the 9th. They set up an installation for the 13th.

On the 11th, the installer texted me and wanted to change the install to the 12th. I didn't even have the dish yet. I used the provided tracking number, and it still showed it was at Starlink in Texas. I tried to get hold of a human with no luck, but the not-so-smart AI said it had shipped.

I called FedEx, and they said Starlink has not given them the package. They said Starlink created the label only. AI support said it would have a human call me. That never happened.

At this point, I just want to cancel everything but can't get hold of a human to do that. AI sucks, and Starlink sucks. The website is no help either. I think a 10-year-old made the site.

There is no USA support. Elon should fire anyone involved in the website creation (which was probably AI) and everyone involved in support.