Starlink

The prelude to the below post is as follows:
OK, I do not like this 'bait & switch' that your representatives came to me with today. The individual was shown as [PERSON_NAME] and said he was [PERSON_NAME]. I talked to him at 0806 hrs (his time was EDT - 1106 hrs). He said he was giving me 30 days free to decide if I wanted Starlink. He then, later in the conversation, stated he had just gotten approval from his supervisor to give me a 20% discount for the first year starting after my free 30-day trial. That is where/when I was hooked and said to continue with installation. Well, I still have not opened the box with all your equipment. Therefore, I cannot trust anyone from Starlink, and I will not, repeat, will not pay anything for your 'bait & switch' service!!! Cancel everything and come and get your equipment out of my house. I will let many, many, many people know about your shady practices and to totally avoid your company. In fact, I'll let Dish Network, which is totally running your advertising, know just what you are doing with your 'bait & switch' practices. I think it is despicable you would take such advantage of a disabled veteran living on a limited income. You could have had a loyal customer for a long period. So you know just who this is, it is [PERSON_NAME], [STREET_ADDRESS][PERSON_NAME] (6**) **6-3620. If you try to take any money, I will place a 'stop payment' on the funds.
And they have already charged my bank account for the full $120.00 for the first month, which was also to be a free month.
Then I was asked to relink with Starlink, so I wrote the below:
To Whom It May Concern (Not for AI), you are asking me to reconnect. After all you have done to put me down and put me off, I come to you with a proposal: Either:
1. Give me in writing a 12-month rate of 50% off, = $60.00 a month for 12 months, OR
2. Give me in writing a 24-month rate of 20% off = $95.00 a month for 24 months, OR
3. Send me the label to return your unsealed/unopened equipment. I think I am being fair in my proposals. Please let me know at your earliest possible convenience. Thank you very much.
Sincerely,
[PERSON_NAME]
[STREET_ADDRESS][PERSON_NAME]
(602) 486-****

I am writing to request urgent help with accessing my Starlink account. My name is Sahr Gbetuwa Sandi from Sierra Leone, and my Starlink identifier is KIT4M0252****SX4.

Over the past few months, when I purchased my Starlink and opened my account, I opened a corporate account instead of a personal account. In that note, I wasn't able to provide the document for verification, so my account was suspended. I waited for over 3 months to open a new account. While I was trying to open my new personal account, it was difficult for me, so I contacted the support team via ticket.

We went back and forth, and then I was able to open my new personal account, and my account was restored. While creating my new account, unfortunately, I used the same details as the suspended account. When I established my new account, whenever I tried to log in, it took me back to my old suspended account. I contacted the support team again using the same ticket, demanding that they delete or remove my first suspended account so I can be directly accessing my new account, which the support staff agreed to and claimed to do so.

But again, after the support staff had done so, when I accessed my account, I won't be able to have full access to view my profile and other user updates, which has been very worrisome to me because I need full access. When I try to get another ticket to communicate, it keeps saying I do not have permission to view this page. To me, it feels like the support staff deleted my new account instead of the old one. Now, I have subscribed to the internet, I have access to the internet, but I cannot have full access to my account.

Please, I want this to be treated with urgency as I do not want to lose my account again and know the status of my account since it is running, as I want to make necessary updates. Thanks, Sahr Gbetuwa Sandi, Starlink identifier is KIT4M0252****SX4.

I tried to get them to send me the internet products to my mothers house and they guarenteed me the time frame. It didn't get shipped for 12 days later and I am no longer in [GEOGRAPHIC_DATA], but in [GEOGRAPHIC_DATA].

This is for an elderly person's home and they are the worse I have ever seen far as helping elderly people out.

they cause more stress and upset than any other company and to do it to a 91 year old is appalling...
I cannot even talk to anyone in corporate in the [GEOGRAPHIC_DATA]. THIS IS BAD BAD BAD BUSINESS ETHICS, POOR PROFESSIONAL AND BUSINESS.
PLEASE NOTE IF THEY DO THIS TO A 91 YR OLD WHAT MAKES YOU THINK THEY WON'T DO THIS TO YOU??
[PERSON_NAME] THINK THIS IS RIGHT TO DO THIS TO AN ELDERLY WOMAN??:

Want to speak with a live person in order to return this unit that Starlink sent to me in error. My account name is currently in your system as Vicki Cannon, which is incorrect.

It is spelled Canan. I received the second unit (not requested by me) in the name of Caman. I'm trying to return this unit to you rather than put it in the trash. I do not answer unknown or unidentified phone numbers.

Therefore, I'm hoping you will leave a message with a specific number and person that I can speak with.

I'm requesting that you send a mailing label to me that I can attach to the box and you will arrange for FedEx or whomever to retrieve and return this to you.

My account number is ACC-DF-137986**-**180-59

I ordered Starlink equipment and first month service, returned it 2 days later due to the apartment not allowing me to mount the equipment. They took a month and a half to 'receive' the return. I disputed with the bank, and while I got the equipment fee back, they refused to refund the first month service. Their public website says 30-day money-back guarantee - how does my bank not honor that, and how does Starlink not honor that? I've got a list of ticket numbers I cannot get a call back on. This is BS.

They told the bank I used it (when I did not even have the equipment to use it). Credit Karma bank said 'ok,' and I'm out $120. I received the dispute credit for the equipment because it was 3 months later, but they still kept the other. I tried calling, and because they deactivated my account, their automated system was not able to connect me with a live agent to fix this. I've emailed several times, with temporary ticket numbers, and by the time they reply, I no longer have access to reply to them, and the email bounces back.

They purposely designed the system to stonewall you from communicating with them. I've disputed with my bank and they side with Starlink.

If they ripped me off for $120, imagine how much that is for 10 people, 100 people, 1000 people. Now how many people use Starlink? Greater than 10 million.

That is entirely messed up and writing a review will not get my or others' money back - but do not pick them.

Purposely designed systems to not allow you to communicate with them and no storefront to go in and get issues resolved. So I guess I'm out the money. Do not pick Starlink and do not pick Credit Karma for a 'bank.

I went to reactivate my Starlink account from when I purchased my equipment right after hurricane Helene. To reactivate my account in my area, they wanted a $250 surcharge, but it appeared from their homepage that this would include a Starlink mini that you could take anywhere with you and set up.

However, apparently that's not the case, so $350 later for my first month of service. When you try to contact them, you have to go through Grock first. Very frustrating. When I was initially reviewing reactivating my account, I saw there was a $250 activation fee for high-use areas where I live.

Because I had a credit card attached to my account already, when I went to move forward to review the charges, it automatically charged my credit card $350. So I contacted customer service. It took them two days to get back to me, and a phone call got cut off, and then they said it was resolved. If I hadn't already moved from my cable company, I would have dumped Starlink so fast your head would spin.

When I talked to Brock about the Starlink mini, he told me that it was an email-activated promotion. I said, 'Why is it on the front page of Starlink then?