Starlink

Good day,

It is really annoying me not to be able to move my account from Rwanda to the DRC where I live now. I paid my account in full for 3 months as per the rules and regulations of Starlink that I cannot move my account before I paid for 3 months, which I did without hesitating or complaining. For the last 5 months, there has been an outstanding amount of 0.47 RWF ($0.03). This is not my mistake; I have complied and paid everything to Starlink Rwanda. I have contacted the Starlink support on numerous occasions without the problem being resolved. On my Starlink app, it shows a zero balance, but when I pressed pay, it goes through on my bank account for RWF 100. I tried it 3 times.

Can you please assist with this problem? I really think it's unfair that I am being punished for $0.03, which wasn't my fault. I have done all the payments as requested. I'm not stealing or trying to be dishonest in any way. I only want my account to be moved from Rwanda to the DRC.

Regards,

Paul van Jaarsveld

Imagine how stupid this senior citizen now feels. I got the email for the StarLink being installed in my area and it was a better deal and I'd save $50 a month over Cox Internet.

I ordered it after it checked my area. Installation was part of the deal so I felt it had installers in my area. I ordered it. After receipt I got an email to order installation.

I did so. Then I'm contacted by an out of state installer who immediately says they cannot install in my chosen time (7am - noon) but they can come same day 1pm - 6pm). We agreed on this. Just an hour before they're supposed to be at my home, they sent a msg that they won't be coming.

I txt them as to why. They had nobody coming to my area to install. I asked when. They said they'd let me know and they were hiring more people and maybe within a month.

I told them thank you, and take me off the list. I had to have it sooner due to the 30 day thing to return. I setup the return and no label to return came to me. I checked the spam folder, too.

I got the confirmation of the Order so it shouldn't go to spam, anyway. I went to my StarLink acct and say there was no label sent and no response. I engaged Grok-bot which misled me into reactivation (in order to cancel again) to get the label sent. I did as Grok said.

It activated the subscription and I owed the first month right then and there. By end of day, they did take $120 out of my bank acct. I did everything I could to find a way to stop the process and in doing this realized StarLink had my money for a subscription not started, not taking out of box. No bytes and yet they took my money - which was supposed to be for my monthly beef subscription (which I had to put on hold because StarLink took the money).

I realize much of this is automated, and Ai. I've left note after note in the ticket Grok-bot had me created. I go back and nobody has responded, 48+ hrs later. I feel like StarLink/SpaceX has created a system that cheats the stupid senior citizens.

I need to get my money back, in full. I need the prepaid label to send back the unit; unopened or used. I need help and yet there is nobody to help; just automation that is cold, unfeeling, and inaccessible. I've tried the phone number only to have to leave a msg, twice.

No response is forthcoming.

Grok-bot keeps telling me the same thing over and over: to leave more notes in my ticket and that someone would see it but I've left a dozen or more 'notes' and I get no response. Grok-bot is useless.

Subject: Formal Complaint Urgent Action Required
Account Location: NG16 6GX
Dear Starlink Support,
I am filing a formal complaint due to serious account issues. I purchased my first Starlink system (Gen 1) on May 17, 2023, but the hardware failed on April 17, 2025. I then ordered a replacement (Gen 3) on June 5, 2025, expecting a clean transition but instead, I've been trapped with both accounts active and double-billed over £150/month.
I've missed no payments, yet you cut me off when I refused the duplicate charge. I'm now disabled, on low income, with heart issues, and this has had a severe impact on me. You've also ignored over 20 messages, falsely demanded the return of hardware I legally own, and even deleted my X posts, which feels like censorship and intimidation.
I cancelled on June 9, 2025, with service to end on July 3, but none of this has been resolved.
I demand:
1. Cancellation of all active accounts
2. No further charges
3. Written confirmation I owe nothing and keep my hardware
4. A formal apology
This has been reported to Ofcom, and legal action may follow by July 10, 2025, if unresolved.

I purchased a mini system on 10-10-2025, ORD-DF-130961**-**529. I paid for a mini roof rack mount bracket $27.00 plus tax, which I did receive.

I also purchased a 12-volt vehicle cord to power this system. I was charged $49.00 plus taxes. I never received this cord. Since 10-23-25, I have been attempting to get credit and a return authorization to ship the bracket back.

I'm really sorry I got involved with Starlink now. The company said I had 30 days to try it, and if I was not satisfied with it, I could return it for a full refund. What a joke. I can't get any response from anyone about my two issues.

This is a really sad way to run a company. I'm going to contact my credit company and dispute the charges. Maybe someone at Starlink will wake up.

This is really, really a poor way to do business. I will post my experience on social media.