Starlink - Moving my account from one country to another
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New Reviewer
Good day,
It is really annoying me not to be able to move my account from Rwanda to the DRC where I live now. I paid my account in full for 3 months as per the rules and regulations of Starlink that I cannot move my account before I paid for 3 months, which I did without hesitating or complaining. For the last 5 months, there has been an outstanding amount of 0.47 RWF ($0.03). This is not my mistake; I have complied and paid everything to Starlink Rwanda. I have contacted the Starlink support on numerous occasions without the problem being resolved. On my Starlink app, it shows a zero balance, but when I pressed pay, it goes through on my bank account for RWF 100. I tried it 3 times.
Can you please assist with this problem? I really think it's unfair that I am being punished for $0.03, which wasn't my fault. I have done all the payments as requested. I'm not stealing or trying to be dishonest in any way. I only want my account to be moved from Rwanda to the DRC.
Regards,
Paul van Jaarsveld
User's recommendation: Get someone in person to resolve the issue if the problem doesn’t go away.
Preferred solution: Need someone to resolve the $0.03 problem. I paid Starlink in Rwanda in full and now I cant move it to another country which they say owe them RWF 0.47. They even tried to bill me RWF100 x 3. why are they trying to bully us. .
Starlink Cons: Only computer generated replies.
Location: Kinshasa, Kinshasa City
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