Contact Starlink Customer Service
Starlink Phone Numbers and Emails
Headquarters:
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(310) 363-6000SpaceX
Starlink Emails:
How to Contact Starlink?
Most Popular Number:
| Total calls: 12 538 | Issues resolved: 88 | Last call: Apr 26, 2025 |
Starlink Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Starlink Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Starlink is 3103636000. 19% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Starlink may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Starlink Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Starlink is 3103636000. 19% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Starlink may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Starlink mainly because of product/ service, request for information and staff.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Starlink is info.starlinkworld@gmail.com. 84% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Starlink Website:
Starlink Help Center:
Corporate Office Address:
Starlink Customer Service Reviews
they need live people that you can speak with. There customer service is terrible.
I had to search the web to find a phone number I could call. Then when I called I couldnt get through because my phone would not enable the speaker option. I emailed them and never got a reply.
Now I cant use starlink because theres no wifi where im going to set up and Im out of time. Starlink was a waste of money.
I wanted to pause my roam account. It would not recognize my password or phone number and renewing the password was a pain.
When I went to pause the roam account it was unclear whether I had cancelled it or paused it. I like the internet service but the support sucks.
Been using this for the past two years, and as of today their poor team cannot respond to my ticket, as they mentioned it is the only way to contact them. Currently, with no internet, kids can't do homework, nor can I work from home.
Poor communication and poor customer service team who can't help, not respond other than automatic responses. Elon, you need a team to run this.
How Good is Starlink's Customer Service?
Summary of Starlink Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Starlink?
Product/ Service Question:
- “Starlink Internet”
- “Setting up Starlink”
- “No internet for hours”
Request for Information Question:
- “Help getting my Starlink linked to my account”
- “Need to talk to a representative”
- “Questions before purchasing”
Staff Question:
- “No service”
- “Customer service complaint /assistance with refund”
- “Service switch”
Payments and Charges Question:
- “Fraudulent charges”
- “Billing problems”
- “Bill”
Account Question:
- “Disabled account”
- “New account”
- “Can't sign in to starlink to change email and billing information”
Activation/ Cancellation Question:
- “Cancelation on order placed today 25th”
- “Activate”
- “Unable to activate starlink mini”
Shipping and Delivery Question:
- “To many star link box have been delivered”
- “STARLINK HAS THE WRONG SHIPPING ADDRESS”
- “I want to be sure the package that I buy is sufficient. What is the gigabyte strength for Residental package. I read the startup/ setup package was on special for $149 vs.$349 until 4/30. When I tried to order it, it $469 was due. Which is it?”
Return/ Replace Question:
- “I have been emailing. Finally some said a replacement kit would be sent. I have had no internet for rover a week. I can get no response as to when the kit will be sent.”
- “Want to change plan”
- “Change email address on account”
Website/ Application Question:
- “Starlink installation Zimbabwe”
- “Starlink installation”
- “Install new service”
Cards Question:
- “Need to pay with new card”
- “Change credit card number to pay Starlink satellite bill”
- “My credit card was charged for service after starling notified me that starlink services were no longer available in my area”
Refund Question:
- “Refund moneys”
- “Refund money”
- “Refund”
Employment Question:
- “Job verification”
- “Vet out Job opportunity”
- “Ghana job”
Other Question:
- “Trying to pay”
- “Can’t set up”
- “Satellite”
Compare Starlink Customer Service To
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