Contact Starlink Customer Service
Starlink Phone Numbers and Emails
Headquarters:
-
(310) 363-6000SpaceX
Starlink Emails:
Starlink Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Starlink Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Starlink is 3103636000. 19% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Starlink may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Starlink Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Starlink is 3103636000. 19% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Starlink may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Starlink mainly because of product/ service, request for information and staff.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Starlink is info.starlinkworld@gmail.com. 84% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Starlink Website:
Starlink Help Center:
Corporate Office Address:
Starlink Customer Service Reviews
I've been attempting to get a credit of $49.00 for a 12-volt car cord that I can't use and don't want. I received an email from Vanessa requesting the credit.
Shortly after that email, my account was disabled for so-called suspicious activity. I would call it payback from Starlink. Of course, you can't talk to a human, just AI. It's been 2 days since they screwed me, and to make things worse, they charged me $50.00 for December service for a system I can't use.
This is a really poorly run company. No customer service at all.
It has been over five months, multiple phone calls, multiple long waits to talk to supervisors, multiple promises that someone will get back to me to schedule installation, and once someone finally got scheduled through DSI, they left open holes in my walls and didn't even check connectivity, which I still do not have. I have purchased new equipment, which still sits on my shelf like oversized paperweights.
Complete incompetence is the only way I can describe their customer service. It's a shame that such a good product has zero support.
I could go on and on about what a horrible experience I have had, and I would suggest to anyone who is considering using Starlink, NOT TO, unless you plan on installing and troubleshooting it yourself. I can honestly say that I have never before worked with such incapable and incompetent individuals.
How Good is Starlink's Customer Service?
Summary of Starlink Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Starlink?
Product/ Service Question:
- “Moving my internet”
- “Starlink not working”
- “No Internet service”
Request for Information Question:
- “Need to speak to customer service”
- “Get information”
- “Question on starlink mini”
Staff Question:
- “New service”
- “Services”
- “Service is too slow”
Payments and Charges Question:
- “I own my device and u are charging me for it it’s in Jamaica and I need the WiFi to see my Properity as I live in the state”
- “Need to pay k bill”
- “Repeated messages regarding payment failure”
Account Question:
- “Reset or find password”
- “My account is disabled and I am unable to activate my starlink”
- “Want to pause Starlink roam and it’s not listed on our account, only the residential service is listed”
Activation/ Cancellation Question:
- “Unable to cancel service as directed on website”
- “Cancel my starlight Internet”
- “I am trying to activate my starlink with the three months of free service I was promised due to the account error from when my account was charged 6 times back to back in error”
Return/ Replace Question:
- “Change method of payment”
- “Change my payment method”
- “Too change my old email address and old phone number to new one”
Shipping and Delivery Question:
- “Wrong item sent”
- “Trying to start a used Starlink in a new location”
- “Because I when to get a package”
Website/ Application Question:
- “It has been 1 week since they were to install system, nobody has shown up yet. Have talked with DSI but get no communication back when”
- “Can't order online”
- “I’m having a home installation package shipped to my home, but it has the wrong address on it and I added another user on my account which was my husband now for some reason I’m locked out of my account. I can’t get into it.”
Cards Question:
- “Need to pay with new card”
- “Change credit card number to pay Starlink satellite bill”
- “My credit card was charged for service after starling notified me that starlink services were no longer available in my area”
Refund Question:
- “Refund my money”
- “Refund on double payment”
- “Refund”
Employment Question:
- “Job verification”
- “Vet out Job opportunity”
- “Ghana job”
Other Question:
- “Mini starlink”
- “Set up”
- “Mini”
Compare Starlink Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
