Starlink
Reviews and Complaints

Give me my refund and there's live agent to talk to your customer service sucks its the worst I have encountered

I have tried to get a return label for my cancelation. I've gotten the same vulgar guy every time.

I asked him for a number to call and he said,"Look it up on *** google." Then hung up on me 6 times.

This is inappropriate behavior and Starlink needs to check phone recordings. I want a return label and a refund of $120.00.

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Very helpful to get me reconnected.i found out I had a power supply problem and was able to reconnect in just a few minutes

I am very upset about the price going up for original customers like me who have already had two price hikes and had to pay $750 plus tax to purchase equipment, while new customers get new, better equipment for much less. If you are going to keep raising my price, how about you give me the better, faster hardware as well?

UPS said package was delivered but I do not have it and they said to contact you the UPS number is 9245 81** **26

I have been told someone was going to call me back 3 times. I have not heard back yet.

I wanted to cancel my order days before it was shipped, but I never received a call like I was told, and now the order has been shipped. I don't want it; I guess I'll just refuse delivery.

Before I sighned up I specifically asked if the $50 a month price would increase. I was told no!

Now only 5 months in I get an email saying its going up $5. I guess all of starlinks employees are taught to lie to customers.

I was going to help a friend install starlink today but after I told her about this she cancelled her service. She was also told the price would not increase.

I got my equipment yesterday, and I can't afford to pay the $120 until the first of next month, so I don't know what to do. I need to return things from y'all to be able to return the equipment.

Couldn't downgrade to the $5 per month standby. Couldn't get anyone on the line for 2 months.

The one ticket that was opened for the delivery was reopened constantly and updated, but never any other question or concern. They were just filtered by GROK and never reached a person. So I reported them as fraud to my American Express card. Gave them enough rope to defend and stick me with the charges.

Nope, Amex could not reach a real person either. Gave me my money back and is handling it with Space Clowns.

They are sending my equipment today to my old address. I already called about this to fix it and thought it was taken off.

I sold that house almost a year ago in June! Because it is already out for delivery, nothing can be changed.

[PERSON_NAME] told me to contact the shipper, and the shipper told me to contact Starlink. Isn't that typical?

I hate it when you cant talk to a human when you have a company you have to deal with . Why cant there be at least one person who can talk on the phone to a customer?

No human service could be reached. Equipment delivered to wrong address in wrong state.

I made them aware of the wrong address well before the equipment shipped.

Hello.I would like cancel my order.my term 12 month term is finished and I am not want anymore use your service.I tried to log in my account,but I cant,I am living in different country now.my acc is 748332*-***75-26

I really need to talk to a live person. I can't use the satellite dish you sent me.

I would like to see what other options you might have. Thank you.