Starlink
Reviews and Complaints
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Verified Reviewer |
Rowlett, Texas
When working starlink is great but when help is needed you have no person to speak to and customer service is non existent
Not able to talk to a person which created a whole slew of problems that could have been resolved with a 5 min phone call
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Verified ReviewerResolved: No access to internet and have questions
Company fixed the issue and I have been provided with apology. Bought a new power supply on EBay. No help from Starlink.
I had a lightning strike, and Starlink is not working. I need either a new kit or a new power supply and modem. Please call me at 863-522-****.
Preferred solution: Deliver product or service ordered
User's recommendation: Buy
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Verified ReviewerLack of customer service
They have zero customer service. No number to call.
Their ticketing system is AI-based and has incorrect answers.
They increase their bills without prior notice. Any other company would have closed down by now.
- Internet service in unserviced rural areas
- No support number
Preferred solution: Support
User's recommendation: Don't accept any help.
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Verified Reviewer |
Redmond, Washington
No service
No service for almost 2 hours now. Nobody to call or talk to. Ridiculous lack of customer service!!!
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Verified Reviewer |
Fort Benton, Montana
Purchase questions
It looks like Starlink read my request and decided not to respond in any manner. I’m not sure that’s a good sign for any possible assistance should a person need it after purchase.I’m going to pass on purchasing from them I believe.
If I purchase, I'd rather have the stand/antenna that self locates the satellite, but I can't seem to find a way to purchase the system that does that, or a cost, etc.
I am not looking for the one where I can use it while traveling or the top end one as I don't want to permanently mount the antenna. Can direct me or help me find that information?
I'm also wondering about the feasibility and cost of additional antennas that I can leave at each home: whether that means purchasing separate kits or ?
The canned FAQ's don't give any chance to ask questions that aren't canned and oriented towards technical aspects and not purchase.
Any assistance or help you can give me would be very much appreciated.
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Verified Reviewer |
Jacksonville, Florida
Connecting
There's no service it's impossible to reach customer care . Itsvery complicated to get assistance. I need assistance and there's no service
User's recommendation: Purchase some place else
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Verified ReviewerIssue getting a return label for equipment (hardware)
1. I created a ticket through the Starlink app.
2. The phone number is just a voicemail, and I left two messages.
3. No response from Starlink.
- It is good when it works
- Equipment hardware does not work
- No customer service
Preferred solution: Full refund
User's recommendation: Do not use this company, they have no customer service
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Verified ReviewerBilling, they say after 5 days, service will be reactivated but we are on day 8. Take out weekends still day 6 !!!!!!! Never again, I will be getting other service soon!!!!!!!!!!!!!!!!!!
Billing error caused the account to be disabled. They say it is resolved in 5 days due to the payment method, but it is day 8. Minus weekends, it is still day 6.
- Good signal
- Zero customer service
Preferred solution: Reactivation
User's recommendation: STAY AWAY!!!!!
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Verified ReviewerSTARLINK HAS THE WRONG SHIPPING ADDRESS
Starlink has re-shipped my order to be delivered today. The address that was on the package was incorrect. The address does not exist.
- Good download speeds
- Wrong delivery address was given to fedex
Preferred solution: Deliver product or service ordered
User's recommendation: Double check the delivery address
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Verified ReviewerNew internet account
I asked to be connected to star link Internet they connect me to space ex vendors Stop using a eyes youll have better luck
- Total ai no customer service
User's recommendation: Bother callingThis company..You’ll end up wasting your time… Zero Customer service
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Verified Reviewer |
Eagle River, Alaska
Not impressed with starlink
they need live people that you can speak with. There customer service is terrible.
I had to search the web to find a phone number I could call. Then when I called I couldnt get through because my phone would not enable the speaker option. I emailed them and never got a reply.
Now I cant use starlink because theres no wifi where im going to set up and Im out of time. Starlink was a waste of money.
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Verified Reviewer |
Cambridge, Massachusetts
Unable to activate starlink mini
Absolute rubbish
Purchased starlink mini followed prompts to activate it and I now have 3 kits on order with the original still purchase locked and unable to be activated. 24/7 support my *** 24 hours and no response at all. No ability to talk to a human being and fix the issue absolutely disgusting.
User's recommendation: Don’t do it
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Verified ReviewerPossibly order internet
Can't even call to inquire about it. Customer service line hangs up, and it has been very time-consuming.
- Elon musk
- Cost and customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInternet not working need help
Can’t get anyone to help me. Asked to talk to someone but no one calls back.
Very bad experience!! Hate not be able to talk to someone and get help!!!
Need easier access to talk to someone for help! My internet is not working and I need guidance.
I need a phone number to talk to a human! Please.
- No internet connection at all
Preferred solution: Just talk to someone about issue with my internet
Minneapolis, Minnesota
Will Inot setup nor recognize kit#
Called. None of the prompts listed my issue.
And when I did hit the # for purchasing, it said to contact the customer. I am the customer
User's recommendation: Don't bother
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